U.S. Department of Energy Energy Efficiency & Renewable Energy U.S. Department of Energy Energy Efficiency & Renewable Energy

Quick Answers

Are you looking for information to help you address some residential energy efficiency program issues? Select from the questions below and get quick answers, including a curated list of Solution Center resources, to support your decision-making.

Recruiting, developing, and maintaining a network of qualified contractors is an ongoing, labor-intensive activity for program administrators. If there is a high turnover rate for contractors (i.e., contractors stop participating or infrequently submit jobs) then the program...

A common reason why homeowners do not complete home upgrades is that it is too time-consuming or overwhelming.  Providing expertise and a streamlined upgrade process to homeowners can increase the number, depth, and breadth of energy-saving measures installed and...

Complicated loan application and approval processes cause delays for customers wanting to upgrade their homes. Programs can minimize this process barrier by working with their lending partners, contractors, and customers to improve the loan application and approval process (...

While many energy efficiency programs offer subsidized or even free home energy assessments as a first step toward enticing people to undertake home energy upgrade projects, assessments do not necessarily lead to completed projects. A program’s success hinges on...

Understanding what motivates your customers and what prevents them from taking action is crucial to creating succinct and compelling messages that resonate and create demand for your program. Market research and tools like focus groups and customer surveys can help to...

Customers put a high value on quality home improvements, and satisfied customers are more likely to tell friends and family about their experience, which can lead more participation in your program. Conversely, dissatisfied customers can dissuade neighbors and peers from...