What are the top ways to streamline my loan process for my customers?

Complicated loan application and approval processes cause delays for customers wanting to upgrade their homes. Programs can minimize this process barrier by working with their lending partners, contractors, and customers to improve the loan application and approval process (e.g., lower-cost, quicker, simpler, easier). Strategies include reducing the number of requirements that homeowners must meet to secure a loan, pre-qualifying applicants, and shortening the turnaround times between loan application and approval.  With improved processes in place, programs can increase their assessment to upgrade conversion rate and lower the cost of customer acquisition by minimizing customer drop-offs as a result of lack of financial resources.

Learn more with the following resources:

Topical Resources

Examples

Handbooks

  • See the step: Decide on your program’s financing activities. This step provides information on how to determine if enhancements to existing financing products or the development of new products are necessary.
  • See the step: Launch your financing activities and manage them over time, including adjustments to program design based on feedback from stakeholders. This step discusses how to launch your financing activities in coordination with the other aspects of your program.
  • See the step: Make decisions to improve your financing activity processes. This step focuses on the continuous improvement of your financing activities by modifying strategies when needed.
Last Updated