U.S. Department of Energy Energy Efficiency & Renewable Energy U.S. Department of Energy Energy Efficiency & Renewable Energy

What are the top ways to streamline my loan process for my customers?

Complicated loan application and approval processes cause delays for customers wanting to upgrade their homes. Programs can minimize this process barrier by working with their lending partners, contractors, and customers to improve the loan application and approval process (e.g., lower-cost, quicker, simpler, easier). Strategies include reducing the number of requirements that homeowners must meet to secure a loan, pre-qualifying applicants, and shortening the turnaround times between loan application and approval.  With improved processes in place, programs can increase their assessment to upgrade conversion rate and lower the cost of customer acquisition by minimizing customer drop-offs as a result of lack of financial resources.


Learn more with the following Solution Center resources:

Topical Resources

  • Author: U.S. Department of Energy
    Publication Date: 2015

    This website provides an overview of financing as it pertains to state, local, and tribal governments who are designing and implementing clean energy financing programs. Residential financing tools include residential PACE (R-PACE), on-bill financing and repayment, loan loss reserves and other credit enhancements, revolving loan funds, and energy efficient mortgages.

  • Author: U.S. Environmental Protection Agency
    Publication Date: 2011

    This U.S. Environmental Protection Agency resource is intended to help state and local governments design finance programs for their jurisdiction. It describes financing program options, key components of these programs, and factors to consider as they make decisions about getting started or updating their programs.

Examples

Handbooks

  • See the step: Decide on your program’s financing activities. This step provides information on how to determine if enhancements to existing financing products or the development of new products are necessary.
  • See the step: Launch your financing activities and manage them over time, including adjustments to program design based on feedback from stakeholders. This step discusses how to launch your financing activities in coordination with the other aspects of your program.
  • See the step: Make decisions to improve your financing activity processes. This step focuses on the continuous improvement of your financing activities by modifying strategies when needed.
Last Updated: 
August 9, 2017