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Energy.gov Office of Energy Efficiency and Renewable Energy Residential Program Guide
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Financing – Develop Resources

Develop the procurement, outreach, and loan support resources required to perform your financing activities.
Handbook

Program Design & Customer Experience – Develop Implementation Plans

Develop a detailed plan for launching and operating your program that integrates all program components into a process that is customer-friendly and efficient for contractors and other partners.
Handbook

Contractor Engagement & Workforce Development – Develop Resources

Develop workforce and contractor engagement procedures, forms, and materials
Handbook

Financing – Develop Implementation Plans

Develop a plan to implement your financing activities, with defined roles for financial institution partners, contractors, customers, and your program.
Handbook

Program Design & Customer Experience – Overview

Design a residential energy efficiency program that integrates marketing and outreach, contractor coordination, incentives, financing, and program evaluation to provide customers with the products and services they want through a customer-centric process.
Handbook

Financing – Overview

Ensure that your program’s customers will have access to affordable financing, so they can pay for the services you offer.
Handbook

Evaluation & Data Collection – Overview

Develop evidence-based insights into your program’s performance through third-party process and impact evaluations. Learn how to develop effective data collection strategies and timely evaluations to identify important program achievements as well as opportunities for making program improvements.
Handbook

Marketing & Outreach – Overview

Spur consumer demand for your program's services by understanding your target audience and motivating them to act using effective messaging, marketing and outreach tactics, and attractive program offers.
Handbook

Contractor Engagement & Workforce Development – Develop Implementation Plans

Develop contractor engagement, quality assurance, and workforce development plans that include strategies, workflow, timelines, and staff and partner roles and responsibilities.
Handbook

Program Design & Customer Experience – Develop Resources

Develop the necessary materials, tools, and staff capacity to effectively deliver and manage your program.
Handbook

Contractor Engagement & Workforce Development – Overview

Support and partner with the workforce who will deliver your program’s energy efficiency services by understanding their capacity, recruiting contractor partners, enabling technical training and business development support, fostering clear communication, and refining program processes over time, in partnership with your workforce.
Handbook

Community Power Works of Seattle Planning Presentation

Author(s)
Community Power Works
Publication Date
2010
Organizations or Programs
Community Power Works
This planning document from Community Power Works of Seattle, Washington, includes flow charts and tables designed to help guide both the initial launch of the program, which includes setting goals, and its ongoing development.
Resource - Program Presentations & Reports

EnergySmart Colorado Assessment Process: Analyst Flowchart

Author(s)
EnergySmart Colorado
Publication Date
2014
Organizations or Programs
EnergySmart Colorado

This contractor process flowchart from EnergySmart Colorado includes the phases of contractor qualifications review and preparation, site work, and follow up.

Resource - Program Materials

Program Design Flowchart for Eagle County, Colorado

Author(s)
EnergySmart Colorado
Publication Date
2011
Organizations or Programs
EnergySmart Colorado
Example of a program design flowchart showing key steps and relationships for the energy efficiency program in Eagle County, Colorado.
Resource - Program Materials

Program Design Flowchart for Greensboro, North Carolina

Author(s)
BetterBuildings for Greensboro
Publication Date
2014
Organizations or Programs
BetterBuildings for Greensboro

Example of a program design flowchart showing key steps and relationships for the energy efficiency program in Greensboro, North Carolina.

Resource - Program Materials

NYSERDA's Home Performance with ENERGY STAR Process Flow Charts

Author(s)
New York State Energy Research and Development Authority (NYSERDA)
Publication Date
2010
Organizations or Programs
New York State Energy Research and Development Authority (NYSERDA)
Two visual flow charts, one that illustrates the process starting with customer interest to final incentive payment, and another that illustrates the program's quality assurance process.
Resource - Program Materials

Content Type

  • Handbook (11)
  • Resource (5)

Resource Type

Program Components

  • Program Design & Customer Experience (6)
  • Evaluation & Data Collection (2)
  • Marketing & Outreach (2)
  • Financing (7)
  • Contractor Engagement & Workforce Development (5)

Program Design Phases

  • Overview (5)
  • Strategy Development (5)
  • Planning (6)
  • Implementation (6)
  • Evaluation (1)

States or Territories

  • Colorado (2)
  • New York (1)
  • North Carolina (1)
  • Washington (1)

Organizations or Programs

  • EnergySmart Colorado (2)
  • BetterBuildings for Greensboro (1)
  • Community Power Works (1)
  • New York State Energy Research and Development Authority (NYSERDA) (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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