This example home performance scorecard shows how a contractor compares to anonymized top and bottom scoring companies, based on their quality of measured installations, scope of work, customer satisfaction, and energy savings achieved.
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This presentation discusses process management improvements that Arizona Public Service made to streamline their program and advance home energy upgrades.
Quick summaries of strategies various programs have used to improve the efficiency of delivering efficiency.
This peer exchange call summary focused on using approved contractor lists and matching customers with contractors based on processes/criteria.
This peer exchange call summary focused on the relationship between contract pricing and customers.
This peer exchange call summary focused on how to engage, grow and identify challenges of small contractor businesses.
This peer exchange call summary focused on timing program demand with seasonal fluctuation (e.g., contractor schedules, seasonal lulls).
Listening to Your Workforce: Lessons from Pilot Programs and Other Approaches For Workforce Feedback
This peer exchange call summary focused on creating a dialogue between contractors, trainers and jobseekers about program design/implementation and results of workforce feedback.
The AZ Home Performance with ENERGY STAR program (AZHPwES) requires that participating contractors demonstrate a high level of building science knowledge and maintain the highest standards of technical performance and customer service as described in the contractor requirements.