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Contractor Engagement & Workforce Development – Assess & Improve Processes

Monitor the effectiveness of contractor and workforce development efforts, motivate improvement, address low performers, and adapt on a regular basis.
Handbook

Contractor Engagement & Workforce Development – Develop Evaluation Plans

Determine processes for collecting and sharing data about key contractor metrics and workforce development activities.
Handbook

Contractor Engagement & Workforce Development – Develop Implementation Plans

Develop contractor engagement, quality assurance, and workforce development plans that include strategies, workflow, timelines, and staff and partner roles and responsibilities.
Handbook

Contractor Engagement & Workforce Development – Make Design Decisions

Solidify your program strategy and decide which customers you will focus on; what products, services, and support you will provide; and how you will partner with contractors and others to deliver services to your customers.
Handbook

Contractor Engagement & Workforce Development – Overview

Support and partner with the workforce who will deliver your program’s energy efficiency services by understanding their capacity, recruiting contractor partners, enabling technical training and business development support, fostering clear communication, and refining program processes over time, in partnership with your workforce.
Handbook

Have clear rules and systems for identifying and remedying contractor problems

Even with the best contractor partners, a program may sometimes encounter difficulties that require remediation. Consistent with Home Performance with ENERGY STAR program principles, many Better Buildings Neighborhood Program partners discovered that they could address these difficulties by...
Tips for Success

Establish a clear system and process for ensuring quality work

A residential energy efficiency program’s success is dependent on the quality of work that contractors conduct in customers’ homes. Indeed, an in-depth examination of selected program strategies found that effective quality assurance and quality control programs provided a foundation for quality...
Tips for Success

Recognize and reward good contractor performance

Many programs used the information they gathered through their quality assurance efforts to recognize contractors that deliver consistent, high-quality work. Rewarding good contractor performance can help you build trust, strengthen partnerships, and boost workforce morale. You can incentivize...
Tips for Success

Develop routine reports or dashboards to help monitor the collected data

Many Better Buildings Neighborhood Program partners found that program dashboards—regularly updated, easily accessed, summary reports of key metrics—helped them identify problems and monitor program progress toward their goals. Depending on the program’s goals and needs, dashboards included metrics...
Tips for Success

Five Steps to a Profitable Contractor Base

Author(s)
Courtney Moriarta, SRA International, Inc.,
Emily Levin, Vermont Energy Investment Corporation,
Tiger Adolf, Building Performance Institute,
Brad Geyer, Fayette County Better Buildings Initiative,
Sammy Chu, Suffolk County Department of Labor,
Sam Flanery, Building Science Academy
Publication Date
2012
Organizations or Programs
Efficiency Vermont,
Fayette County Better Buildings Initiative,
New York State Energy Research and Development Authority (NYSERDA)

Presentation on five steps to building a profitable contractor base. The steps include sensible program design and administration, certification and credentialing, communicating with contractors, contractor requirements (business vs. trade), and training and sales support.

Resource - Topical Presentations

Energy Impact Illinois Reporting Packet for Whole Home Projects

Author(s)
Energy Impact Illinois
Publication Date
2014
Organizations or Programs
Energy Impact Illinois
This packet contains all the contractor reporting and verification forms required by Energy Impact Illinois.
Resource - Templates & Forms

AZ Home Performance Contractor Requirements

Author(s)
Arizona Home Performance with ENERGY STAR
Publication Date
2010
Organizations or Programs
Arizona Home Performance with ENERGY STAR,
Southwest Gas,
Arizona Public Service (APS),
Salt River Project (SRP)

The AZ Home Performance with ENERGY STAR program (AZHPwES) requires that participating contractors demonstrate a high level of building science knowledge and maintain the highest standards of technical performance and customer service as described in the contractor requirements.

Resource - Program Materials

New Jersey's Clean Energy Program: Making it Work for Contractors & Programs

Author(s)
New Jersey Clean Energy
Publication Date
2014
Organizations or Programs
New Jersey Home Performance with ENERGY STAR

This presentation provides an overview of New Jersey Clean Energy's approach to contractor engagement, including contractor participation requirements, procedures for quality assurance and quality control, production incentives, training procedures, and an online contractor portal.

Resource - Program Materials

Reporting Packet for Whole Home Projects

Author(s)
Energy Impact Illinois
Publication Date
2014

This packet contains all the contractor reporting and verification forms required by Energy Impact Illinois.

Resource - Program Materials

Community High-Road Agreement for Seattle's Residential Retrofit Programs

Author(s)
Community Power Works
Publication Date
2010
Organizations or Programs
Community Power Works

This agreement outlines the goals, contractor standards, hiring standards, training program standards, and procedures for contractor participation in Seattle's Community Power Works program. As a "high-road" agreement, the employment and contracting standards are designed to ensure broad access to economic opportunities for all types of businesses and workers, support training on sustainable career paths, and ensure high-quality work.

Resource - Program Materials

Improving Arizona Home Performance

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Arizona Public Service (APS)

This case study of Arizona Public Service (APS) and Arizona’s HPwES Sponsor, FSL Home Energy Solutions (FSL), focuses on their continuous improvements designed to elevate customer and contractor experience while boosting program cost-effectiveness.

Resource - Case Studies

Content Type

  • Resource (7)
  • Handbook (5)
  • Tips for Success (4)

Resource Type

Program Components

  • Market Position & Business Model (1)
  • Program Design & Customer Experience (3)
  • Evaluation & Data Collection (1)
  • Financing (2)
  • Contractor Engagement & Workforce Development (14)

Program Design Phases

  • Overview (2)
  • Strategy Development (7)
  • Planning (8)
  • Implementation (10)
  • Evaluation (5)

States or Territories

  • Arizona (2)
  • Connecticut (1)
  • Illinois (2)
  • Maine (1)
  • Maryland (2)
  • Massachusetts (1)
  • Nebraska (1)
  • New Jersey (1)
  • New York (2)
  • North Carolina (1)
  • Oregon (1)
  • Vermont (1)
  • Virginia (1)
  • Washington (2)

Organizations or Programs

  • Arizona Public Service (APS) (3)
  • Arizona Home Performance with ENERGY STAR (1)
  • Be SMART (1)
  • Chapel Hill WISE (1)
  • Community Power Works (1)
  • Connecticut Neighbor to Neighbor Energy Challenge (1)
  • Efficiency Maine (1)
  • Efficiency Vermont (1)
  • Energy Impact Illinois (1)
  • Enhabit (1)
  • Fayette County Better Buildings Initiative (1)
  • Local Energy Alliance Program (LEAP) (1)
  • Massachusetts Department Of Energy Resources (1)
  • NeighborWorks of Western Vermont (1)
  • New Jersey Home Performance with ENERGY STAR (1)
  • New York State Energy Research and Development Authority (NYSERDA) (1)
  • NYSERDA (1)
  • reEnergize (1)
  • RePower Bainbridge (1)
  • Salt River Project (SRP) (1)
  • Small Town Energy Program (STEP) (1)
  • Southwest Gas (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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