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Energy.gov Office of Energy Efficiency and Renewable Energy Residential Program Guide
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Program Design & Customer Experience – Make Design Decisions

Solidify your program strategy and decide which customers you will focus on; what products, services, and support you will provide; and how you will partner with contractors and others to deliver services to your customers.
Handbook

Market Position & Business Model – Develop a Business Model

Define your business model, including market position, products and services, type of customers, financial model, governance structure, and the assets and infrastructure your organization needs.
Handbook

Financing – Develop Implementation Plans

Develop a plan to implement your financing activities, with defined roles for financial institution partners, contractors, customers, and your program.
Handbook

Program Design & Customer Experience – Overview

Design a residential energy efficiency program that integrates marketing and outreach, contractor coordination, incentives, financing, and program evaluation to provide customers with the products and services they want through a customer-centric process.
Handbook

Evaluation & Data Collection – Overview

Develop evidence-based insights into your program’s performance through third-party process and impact evaluations. Learn how to develop effective data collection strategies and timely evaluations to identify important program achievements as well as opportunities for making program improvements.
Handbook

Invest in information and communications technology

Paper-based or spreadsheet-based information collection processes can be low cost to develop and easy to roll-out, but more often than not, they become cumbersome to aggregate and store the data from many sources. Many Better Buildings Neighborhood Program partners found that investing in...
Tips for Success

Provide adequate time for data system development and testing

Many Better Buildings Neighborhood Program partners found that setting up their information technology (IT) systems early in the program design stage ensured that data terms and data entry procedures were consistently applied by all system users. Reaching agreement with stakeholders (e.g...
Tips for Success

Content Type

  • Handbook (5)
  • Tips for Success (2)

Resource Type

Program Components

  • Market Position & Business Model (1)
  • Program Design & Customer Experience (3)
  • Evaluation & Data Collection (3)
  • Financing (1)

Program Design Phases

  • Overview (4)
  • Strategy Development (3)
  • Planning (3)
  • Implementation (2)

States or Territories

  • Colorado (2)
  • Maryland (1)
  • Oregon (1)

Organizations or Programs

  • EnergySmart (2)
  • Be SMART (1)
  • Enhabit (1)
  • Garfield Clean Energy (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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