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Provide information to help customers pick the right contractor

Early on, many Better Buildings Neighborhood Program partners focused on providing customers with a range of contractors to choose from, while providing contractors with access to customers. Customer feedback received by some programs, however, indicated that customers were confused or overwhelmed...
Tips for Success

Establish collaborative partnerships with contractors and communicate with them early and often

Contractors are more likely to serve as program champions when the program engages with them throughout program design, delivery, and improvement. Your contractors are the primary contact points with your customers, and the quality of their interactions and services strongly influences how customers...
Tips for Success

Help contractors understand the program’s financing options and benefits, so they can communicate to homeowners

Homeowners do not benefit from access to financing if they don’t know about or understand options available to them. Contractors are often the primary transaction point for selling upgrades, and many programs have found that ongoing collaboration with contractors through sales training, regular...
Tips for Success

Clean Energy Program Funding: EPA Local Climate and Webcast Series

Author(s)
U.S. Environmental Protection Agency
Publication Date
2012
Organizations or Programs
Green Works Orlando,
Community Energy Challenge,
Home Energy Affordability Loan (HEAL)

Three-part webinar series. Part I discusses how to design and implement funding programs, line up partners, and gain support for clean energy programs through both conventional and non-conventional methods. Part II discusses how to locate available sources of funding. Part III explains how to leverage existing funds and make clean energy investments more affordable for clean energy program audiences.

Resource - Webcast

Part I: Getting Started: Answering Big Picture Funding Questions

Author(s)
Neelam Patel, U.S. Environmental Protection Agency,
Pat McGuckin, The Cadmus Group, Inc.,
Richard Dooley, Arlington County, Virginia,
Shawn Collins, Opportunity Council,
Alex Ramel, Sustainable Connections
Publication Date
2012
Organizations or Programs
Community Energy Challenge,
Green Works Orlando

This webcast (Part I of a three-part series) covers the big picture questions that local governments should consider for funding clean energy programs. What resources are available? What are the program priorities? How can these programs pay for themselves? What funding is available? The webinar guides local governments through these and other questions in the context of their own unique circumstances and illustrates the concepts through case studies that explore how local governments have used both conventional and unconventional methods to gain support, line up partners, and design and implement their funding programs.

Resource - Webcast

Quality Control, Standardization of Upgrades, and Workforce Expectations

Author(s)
U.S. Department of Energy
Publication Date
2014
Organizations or Programs
New York State Energy Research and Development Authority (NYSERDA),
Community Energy Challenge,
Community Power Works

This summary from a Better Buildings Residential Network peer exchange call focused on quality assurance and control, standardization of upgrades and workforce expectations.

Resource - Topical Presentations

Better Buildings Residential Network Social Media Toolkit

Author(s)
U.S. Department of Energy
Publication Date
2015
Organizations or Programs
Greater Cincinnati Energy Alliance (GCEA),
New York State Energy Research and Development Authority (NYSERDA),
Austin Energy,
Efficiency Nova Scotia,
Enhabit,
EnergyFit Nevada

The Better Buildings Residential Network Social Media toolkit can be used to help residential energy efficiency programs learn to engage potential customers through social media. Social media can build brand awareness concerning home energy upgrades and the entities working on them, which can lead to more energy upgrade projects taking place in the long run. This toolkit will help program managers and their staff with decisions like what social media works best for various program needs. When aligned with other marketing and outreach efforts, social media can be a useful tool in attracting home energy upgrade customers. Note that social media changes constantly, so users of this toolkit need to regularly reassess their methods and review results to ensure goals are being met.

Resource - Tools & Calculators

Enhancing State Energy Efficiency Efforts Through Information and Outreach to Consumers

Author(s)
National Governors Association
Publication Date
2012
Organizations or Programs
TakeCharge! Challenge,
Enhabit,
New York State Energy Research and Development Authority (NYSERDA)

Many states have adopted policies intended to overcome the barriers that limit the more efficient use of electricity. Yet because such efforts have not addressed the lack of consumer information and motivation to improve efficiency, many opportunities for energy efficiency remain untapped. To help address that problem, states, utilities, and other energy efficiency service providers have begun to develop new approaches to informing and motivating customers based on behavioral economics and psychology research. This report describes three broad strategies that states can use to engage consumers' participation in energy efficiency programs: provide direct consumer information and feedback on energy use, influence social norms; and match messages and messengers to target audiences. Recommendations for actions that governors can take within the context of each of those three strategies are provided.

Resource - Publications

A Policymaker’s Guide to Scaling Home Energy Upgrades

Author(s)
State and Local Energy Efficiency Action Network
Publication Date
2015
Organizations or Programs
EnergySmart,
New York State Energy Research and Development Authority (NYSERDA),
Enhabit,
Mass Save,
Tennessee Valley Authority (TVA),
Manitoba Hydro,
Keystone Home Energy Loan Program (HELP),
Michigan Saves,
Warehouse for Energy Efficiency Loans,
Austin Energy,
Efficiency Vermot,
Midwest Energy Efficiency Alliance,
Illinois Home Performance with Energy Star,
Build It Green,
Earth Advantage,
Elevate Energy,
Arizona Public Service (APS),
Pacific Gas and Electric Company,
NeighborWorks H.E.A.T. Squad

This Guide is designed to help state and local policymakers to take full advantage of new policy developments by providing them with a comprehensive set of tools to support launching or accelerating residential energy efficiency programs. The Guide focuses on four categories of policies that have proven particularly effective in providing a framework within which residential energy efficiency programs can thrive: incentives and financing, making the value of energy efficiency visible in the real estate market, data access and standardization, and supporting utility system procurement of energy efficiency.

Resource - Publications

Verifying Energy Efficiency Job Creation: Current Practices and Recommendations

Author(s)
American Council for an Energy-Efficient Economy
Publication Date
2015
Organizations or Programs
New York State Energy Research and Development Authority (NYSERDA),
Tennessee Valley Authority (TVA),
Energy Right Solutions for Buisness,
Energy Right Solutions for Industry,
Efficiency Nova Scotia,
National Grid Energy Efficiency Program,
Energy Trust of Oregon,
Energy Efficiency and Renewable Energy Programs,
Enhabit,
District of Columbia Sustainable Energy Utility,
BC Hydro,
Ontario Power Authority Industrial Accelerator Program,
Elevate Energy

Among the many benefits ascribed to energy efficiency is the fact that it can help create jobs. Although this is often used to motivate investments in efficiency programs, verifying job creation benefits is more complicated than it might seem at first. This paper identifies some of the issues that contribute to a lack of consistency in attempts to verify efficiency-related job creation. It then proposes an analytically rigorous and tractable framework for program evaluators to use in future assessments.

Resource - Publications

Powering the New Energy Future From the Ground Up

Author(s)
Climate Solutions
Publication Date
2012
Organizations or Programs
Hailey's Community Climate Challenge,
EnergySmart,
Eugene Water and Electric Board,
Community Energy Challenge,
Hailey's Community Climate Challenge,
Jackson Hole Energy Sustainability Project,
Knoxville,
TN,
Oberlin Project,
Energize New York,
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton,
Burlington Sustainability Action Team,
Gainesville Regional Utilities,
Hillsboro Solar Advantage,
Issaquah,
WA,
MPower Madison Program,
Solarize Pendleton,
Clear the Air Challenge,
Santa Fe,
NM,
West Union,
IA,
Sustainable Williamson,
CharlestonWISE,
City of Aiken,
SC,
City Green Initiative,
Kilowatt Cruncher Challenge,
Smarter Sustainable Dubuque,
Small Cities Climate Action Partnership,
City of Grand Rapids,
MI,
Town of GreenÞeld,
MA,
City of Keene,
NH,
Home Energy Affordability Loan (HEAL),
Clean Local Energy Accessible Now,
RichmondBuild Pre-apprenticeship Construction Skills and Green Jobs Training Academy

This report from Climate Solutions analyzes small- to medium-sized American cities that are using successful methods to further clean energy economic development. Better Buildings Neighborhood Program partners that are featured in the report include Bainbridge Island and Bremerton, Washington; Boulder, Colorado; Bedford, New York; Madison, Wisconsin; and Grand Rapids, Michigan. The report includes details on the how the featured cities funded their projects, found successful models to reach their goals, and to see which new projects are off to a promising start.

Resource - Publications

Content Type

  • Resource (8)
  • Tips for Success (3)

Resource Type

Program Components

  • Market Position & Business Model (2)
  • Program Design & Customer Experience (4)
  • Evaluation & Data Collection (2)
  • Marketing & Outreach (4)
  • Financing (1)
  • Contractor Engagement & Workforce Development (4)

Program Design Phases

  • Overview (2)
  • Strategy Development (6)
  • Planning (11)
  • Implementation (8)
  • Evaluation (4)

States or Territories

  • Alabama (2)
  • Alaska (1)
  • Arizona (4)
  • Arkansas (1)
  • British Columbia (1)
  • California (13)
  • Colorado (9)
  • Connecticut (3)
  • Delaware (1)
  • (-) Florida (4)
  • Georgia (2)
  • Hawaii (1)
  • Illinois (5)
  • Indiana (1)
  • Kansas (3)
  • Kentucky (1)
  • Maine (3)
  • Manitoba (1)
  • Maryland (5)
  • Massachusetts (3)
  • Michigan (4)
  • Minnesota (3)
  • Missouri (1)
  • Montana (1)
  • Nevada (1)
  • New Hampshire (2)
  • New Jersey (3)
  • (-) New York (8)
  • Nova Scotia (1)
  • Ohio (3)
  • Oklahoma (1)
  • Ontario (1)
  • Oregon (51)
  • Pennsylvania (6)
  • Rhode Island (2)
  • South Dakota (1)
  • Texas (7)
  • Utah (1)
  • Vermont (6)
  • Virginia (4)
  • Washington (8)
  • Washington DC (2)
  • Wisconsin (3)

Organizations or Programs

  • New York State Energy Research and Development Authority (NYSERDA) (29)
  • Austin Energy (7)
  • Elevate Energy (7)
  • (-) Enhabit (7)
  • ShopSmart with JEA (7)
  • Michigan Saves (6)
  • Efficiency Vermont (5)
  • Energize New York (5)
  • (-) Community Energy Challenge (4)
  • Community Power Works (4)
  • Greater Cincinnati Energy Alliance (GCEA) (4)
  • Solar and Energy Loan Fund (SELF) (4)
  • Southeast Energy Efficiency Alliance (SEEA) (4)
  • Efficiency Nova Scotia (3)
  • EnergySmart (3)
  • Long Island Green Homes (3)
  • New York State Energy Research and Development Authority (NYSERDA) (3)
  • RePower Bainbridge (3)
  • Arizona Public Service (APS) (2)
  • City of Chicago (2)
  • ConEdison’s Brooklyn Queens Demand Management Program (2)
  • Energize Delaware (2)
  • Energy Impact Illinois (2)
  • Energy Outreach Colorado (2)
  • Energy Trust of Oregon (2)
  • Energy Upgrade California (2)
  • Florida's Multifamily Energy Retrofit Program (2)
  • Green Works Orlando (2)
  • Home Energy Affordability Loan (HEAL) (2)
  • Keystone Home Energy Loan Program (HELP) (2)
  • Massachusetts Low-Income Multifamily Energy Retrofit Program (2)
  • Mass Save (2)
  • NeighborWorks H.E.A.T. Squad (2)
  • NeighborWorks of Western Vermont (2)
  • New York State Energy Research Development Authority (NYSERDA) (2)
  • RePower Bremerton (2)
  • RePower Kitsap (2)
  • Set the PACE St. Louis (2)
  • Tennessee Valley Authority (TVA) (2)
  • Watt Watchers (2)
  • Build It Green (1)
  • CharlestonWISE (1)
  • Denver Energy Challenge (1)
  • Efficiency Maine (1)
  • Energize Bedford (1)
  • EnergyWorks (1)
  • Fayette County Better Buildings Initiative (1)
  • Kansas How$mart (1)
  • NOLA WISE (1)
  • Texas LoanSTAR (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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