This resource offers guidance for contractor companies on hiring staff and developing their own internal quality management plan and processes.

Instructional step-by-step guide for visiting a home to discuss and install energy efficiency measures.

A comparative list of lenders participating in the Mass Save HEAT Loan Program and the terms and conditions of the loans that they offer.

Two visual flow charts, one that illustrates the process starting with customer interest to final incentive payment, and another that illustrates the program's quality assurance process.