Keeping It Simple from the Customer's Perspective - CPS Energy Author(s) Joni Zacharisen, CPS Energy, Clint McKenzie, City of San Antonio, Texas Publication Date 2012 Presentation describing the San Antonio program and tactics used to drive demand and enhance service delivery to make the program simpler for customers.
Austin Energy Workforce Development and the Contractor Author(s) Jill Maness, Austin Energy Publication Date 2011 Organizations or Programs Austin Energy An introduction to Austin Energy's workforce development program, which helps engage contractors in efforts to make homes more energy efficient.