This document summarizes top marketing and outreach takeaways shared by Better Buildings Residential Network members during spring 2015 Peer Exchange Calls.

The report makes the case for establishment of common data collection practices for energy efficiency lending. The report reviews existing practices for the collection of four categories of data from energy efficiency financing programs: (1) customer data; (2) financial product and performance data; (3) facility-level data; and (4) energy efficiency project data. The report then identifies high-priority needs, characterizes potential uses for finance program data, and identifies use cases that describe how stakeholders use data for key objectives and actions.

This summary from a Better Buildings Residential Network peer exchange call focused on driving demand for energy efficiency by leveraging service calls and emergency repairs.

This summary from a Better Buildings Residential Network peer exchange call focused on the benefits and challenges of program automation.

This peer exchange call summary focused on how to receive and evaluate feedback from customers and contractors.

Presentation on the key programmatic elements of financing initiatives.

This peer exchange call summary focused on activities to streamline service delivery to customers.

This webcast discussed financial program management.

Presentation providing an overview of financing programs, a strategy for continuous improvement, tools for program management, a risk management strategy, and common risks associated with financing programs.

This peer exchange call summary focused on the challenges and effective combinations of quality assurance strategies.

Presentation on the organization, funding structure, and market focus of the Greater Cincinnati Energy Alliance.