Resources | Residential Program Guide

Residential Energy Efficiency Customer Service Best Practices

Author(s)

U.S. Department of Energy

Publication Date

2015

Organizations or Programs

Energize New York,

Energize Connecticut,

EnergySmart Colorado

This summary from a Better Buildings Residential Network peer exchange call focused on approaches to improve and sustain quality customer service for residential energy efficiency work.

Strategies for Improving Efficiency in Delivering Efficiency

Author(s)

Cynthia Adams, Local Energy Alliance Program,

Larry Earegood, Consumers Energy (MI),

John Schott, NYSERDA,

Gavin Hastings, Arizona Public Service,

Emily Salzberg, Washington State University Energy,

Adam Buick, Community Power Works (WA),

Bob Knight, BKi

Publication Date

2014

Organizations or Programs

Arizona Public Service (APS),

Community Power Works,

Energy Upgrade California,

Local Energy Alliance Program (LEAP),

Michigan Home Performance with ENERGY STAR,

New York State Energy Research and Development Authority (NYSERDA),

RePower Kitsap

Quick summaries of strategies various programs have used to improve the efficiency of delivering efficiency.

Residential Energy Efficiency Financing: Key Elements of Program Design

Author(s)

Chris Kramer, Energy Futures Group

Publication Date

2012

Organizations or Programs

Enhabit,

Southern California Gas (SoCalGas),

Keystone Home Energy Loan Program (HELP),

Minnesota Center for Energy and Environment,

New York State Energy Research and Development Authority (NYSERDA),

Energize Delaware

Presentation on the key programmatic elements of financing initiatives.

Energy Efficiency Finance: Options and Roles for Utilities

Author(s)

Southwest Energy Efficiency Project

Publication Date

2011

Organizations or Programs

Arizona Public Service (APS),

Enhabit,

Georgia How$mart,

Hawaiian Electric Company,

Kansas How$mart,

How$martKY,

Mass Save,

Public Service of New Hampshire,

Rural Energy Savings Program,

Sempra Energy Utilities,

United Illuminating

This report describes different approaches to energy efficiency finance taken by utilities.

Marketing & Outreach: Working with and Learning from Contractors

Link(s)

Media |

Presentation |

Transcript

Author(s)

Karen Villeneuve, NYSERDA,

Peter Krajsa, AFC First Financial Corporation,

Michael Rogers, GreenHomes America,

Matt Golden, Recurve

Publication Date

2010

Organizations or Programs

Keystone Home Energy Loan Program (HELP),

New York State Energy Research and Development Authority (NYSERDA),

Connecticut Solar Lease,

Connecticut Energy Efficiency Fund,

Kentucky Home Performance,

AFC First's EnergyLoan Program

This webcast highlights programs that actively engage the contractor community in program design and implementation. Several contractors share their views on best practices for Marketing & Outreach.