Develop the necessary materials, tools, and staff capacity to effectively deliver and manage your program.
Showing results 1 - 8 of 8
Ensure a positive customer experience with your program from launch through implementation over time.
Contractors are more likely to serve as program champions when the program engages with them throughout program design, delivery, and improvement. Your contractors are the primary contact points with your customers, and the quality of their interactions and services strongly influences how customers...
Publication Date
This presentation describes National Grid's experience with customer behavior and engagement through the implementation of its smart grid pilot program.
Publication Date
Organizations or Programs
Energy Upgrade California
This presentation talks about Energy Upgrade California's Flex Path pilot program which offers a menu of upgrade options for homeowners to select. Its flexible approach has been popular with middle-income homeowners interested in upgrades.
Publication Date
Survey for Minnesota home owners participating in Community Energy Services pilot program about their experience at their home visit.
Publication Date
This case study highlights the Help My House Pilot Program conducted in South Carolina by Central Electric Power Cooperative that included on-bill financing.
Publication Date
Organizations or Programs
BetterBuildings for Michigan
This Focus Series interview discusses the semester-long, employer-assisted partnership between BetterBuildings for Michigan and Grand Valley State University (GVSU). This successful partnership involved an early adopter outreach campaign and served as a model for other program partnerships.