Search by Topic | Residential Program Guide

Incentivize the action you want your customer to take

Successful programs know that it is not enough to get customers interested in their services. They know that homeowners that receive assessments but don’t undertake upgrades don’t receive the benefits of energy efficiency—and programs don’t get credit for energy savings. Instead of emphasizing...

Provide customers with a single point of contact to help them through the upgrade process

While homeowners may be interested in the benefits of an energy upgrade, many are deterred from completing an upgrade project because of the complex and unknown process. Often, a significant portion of homeowners who receive energy assessments do not continue with the upgrades. As part of the Better...

How to Design and Market Energy Efficiency Programs to Specific Neighborhoods

Author(s)

Michelle Leigh, County of Volusia, Florida,

Andrea Petzel, City of Seattle, Washington,

Lilah Glick, Greater Cincinnati Energy Alliance

Publication Date

2011

Organizations or Programs

Community Power Works,

Volusia County,

FL,

Greater Cincinnati Energy Alliance (GCEA)

This webcast offers information on successful marketing strategies, as well as design considerations and market research insights for creating and marketing successful projects in specific neighborhoods.

0 to 60: Best Practices for Accelerating Program Performance

Author(s)

U.S. Department of Energy

Publication Date

2017

Organizations or Programs

New York State Energy Research and Development Authority (NYSERDA),

Arizona Home Performance with ENERGY STAR

This summary from a Better Buildings Residential Network peer exchange call focused on implementing process improvements using lean processes, an approach of continuous improvement, use of Standardized Workforce Specifications (SWS) to improve quality, and contractor feedback tools. It features speakers from DOE, New York State Energy Research and Development Authority (NYSERDA), and Arizona Home Performance.

What's Working in Residential Energy Efficiency Upgrade Programs: Greater Cincinnati Energy Alliance

Author(s)

Andy Holzhauser, Greater Cincinnati Energy Alliance

Publication Date

2011

Organizations or Programs

Greater Cincinnati Energy Alliance (GCEA)

Presentation on the organization, funding structure, and market focus of the Greater Cincinnati Energy Alliance.

Keeping It Simple from the Customer's Perspective - Greater Cincinnati Energy Alliance

Author(s)

Greater Cincinnati Energy Alliance

Publication Date

2012

Organizations or Programs

Greater Cincinnati Energy Alliance (GCEA)

Presentation describing the Greater Cincinnati Energy Alliance program and tactics used to drive demand and enhance service delivery to make the program simpler for customers.