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Provide customers with a single point of contact to help them through the upgrade process

While homeowners may be interested in the benefits of an energy upgrade, many are deterred from completing an upgrade project because of the complex and unknown process. Often, a significant portion of homeowners who receive energy assessments do not continue with the upgrades. As part of the Better...

Follow through with customers

Following up on leads that result from your marketing and outreach efforts quickly and consistently will help your program convert them from interested parties to satisfied customers. Many programs found a sizable drop-off in action if they or their contractors were not able to follow up within a...

Partnering with Utilities Part 1 -- Successful Partnerships and Lessons from the Field

Author(s)

Jennifer Clymer, ICF International,

Philip LaMay, Allegheny County, Pennsylvania,

Christian Williss, Denver, Colorado,

Sharon Procopio, Denver, Colorado

Publication Date

2011

Organizations or Programs

Denver Energy Challenge

This webcast served as a roundtable for communities to describe successful partnerships between local governments and utilities that enabled the local governments to implement new clean energy programs or enhance existing ones.

Better Together: Linking and Leveraging Energy Programs for Low-Income Households

Author(s)

U.S. Environmental Protection Agency

Publication Date

2017

Organizations or Programs

Energy Outreach Colorado,

DTE Energy

This 90-minute webinar explored the topic of linking and leveraging energy efficiency and renewable energy (EE/RE) programs for limited-income households, including the need to coordinate with other energy assistance programs. It presented case studies of organizations that have successfully advanced connections among available programs and funding sources.

Using Social Media for Long Term Branding

Author(s)

U.S. Department of Energy

Publication Date

2014

Organizations or Programs

Denver Energy Challenge,

Energy Impact Illinois

This summary from a Better Buildings Residential Network peer exchange call focused on using social media for long-term branding and marketing.

Tracking and Using Data to Support Revenue Streams

Author(s)

U.S. Department of Energy

Publication Date

2013

Organizations or Programs

EnergySmart,

Denver Energy Challenge

This peer exchange call summary focused on tracking and using data to support revenue streams.

Focus Series: Energy Advisor Program Helps Homeowners Go the Extra Mile in Mile-High City

Author(s)

U.S. Department of Energy

Publication Date

2014

Organizations or Programs

Denver Energy Challenge

This case study discusses Denver Energy Challenge's adjustment from focusing on door-to-door outreach to an energy advisor model that allowed customers to receive one on one support throughout the home energy upgrade process.