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Establish a clear system and process for ensuring quality work

A residential energy efficiency program’s success is dependent on the quality of work that contractors conduct in customers’ homes. Indeed, an in-depth examination of selected program strategies found that effective quality assurance and quality control programs provided a foundation for quality...

Provide customers with a single point of contact to help them through the upgrade process

While homeowners may be interested in the benefits of an energy upgrade, many are deterred from completing an upgrade project because of the complex and unknown process. Often, a significant portion of homeowners who receive energy assessments do not continue with the upgrades. As part of the Better...

Using Social Media for Long Term Branding

Author(s)

U.S. Department of Energy

Publication Date

2014

Organizations or Programs

Denver Energy Challenge,

Energy Impact Illinois

This summary from a Better Buildings Residential Network peer exchange call focused on using social media for long-term branding and marketing.

Tracking and Using Data to Support Revenue Streams

Author(s)

U.S. Department of Energy

Publication Date

2013

Organizations or Programs

EnergySmart,

Denver Energy Challenge

This peer exchange call summary focused on tracking and using data to support revenue streams.

Focus Series: Energy Advisor Program Helps Homeowners Go the Extra Mile in Mile-High City

Author(s)

U.S. Department of Energy

Publication Date

2014

Organizations or Programs

Denver Energy Challenge

This case study discusses Denver Energy Challenge's adjustment from focusing on door-to-door outreach to an energy advisor model that allowed customers to receive one on one support throughout the home energy upgrade process.