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Provide customers with a single point of contact to help them through the upgrade process

While homeowners may be interested in the benefits of an energy upgrade, many are deterred from completing an upgrade project because of the complex and unknown process. Often, a significant portion of homeowners who receive energy assessments do not continue with the upgrades. As part of the Better...

Concierge Programs for Contractors - They're Not Just for Consumers Anymore

Author(s)

Jonathan Cohen, U.S. Department of Energy,

Ryan Clemmer, Clean Energy Works Oregon (now Enhabit),

Melanie Paskevich, NeighborWorks,

Jay Karwoski, ICF International

Publication Date

2012

Organizations or Programs

Enhabit,

NeighborWorks H.E.A.T. Squad

This webcast includes slides and information on programs' use of concierge programs to support contractors. It highlights two program examples: Clean Energy Works Oregon (now Enhabit) and Vermont NeighborWorks.