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Offer customers a range of upgrade paths, including single measures and staging upgrades over time

Programs that offered several paths for customers to upgrade their homes—for example through a choice of single or bundled measures, staged upgrades over time, or a comprehensive whole home upgrade—were found to motivate greater homeowner participation and generate higher energy savings, according...
Tips for Success

Make upgrade options clear and concise for customers

Programs in many regions of the U.S. find that the concept of home performance is new to homeowners. Homeowners may not know how energy efficiency measures compare (e.g., energy savings benefits of insulation versus new windows) or have not heard about some effective measures, such as air sealing...
Tips for Success

Engage with potential lending partners early, and make a clear business case for their involvement

Some lenders perceive home energy lending to be too risky or not profitable enough for them to get involved. Programs have found that engaging potential lending partners early in the program design process, especially in face-to-face meetings, helped them understand both lender needs and the risks...
Tips for Success

Leveraging Partnerships with Faith-Based Organizations

Author(s)
Rev. Fletcher Harper, GreenFaith,
Paul C. Raver, Jr., Green Market Solutions,
Alexis Chase, Georgia Interfaith Power & Light
Publication Date
2011
Organizations or Programs
Georgia Interfaith Power & Light's Power Wise,
GreenFaith,
Maryland Home Performance with ENERGY STAR,
New Jersey Home Performance with ENERGY STAR,
PSE&G Whole House Energy Efficiency Program
This webcast explores how faith-based organizations and their partners have used energy efficiency as an organizing motivator to upgrade the institutional building and then members' homes.
Resource - Webcast

You Are My Sunshine: Integrating Residential Solar and Energy Efficiency (301)

Author(s)
U.S. Department of Energy
Publication Date
2015
Organizations or Programs
Energize Phoenix,
Austin Energy,
Sacramento Municipal Utility District (SMUD)

This summary from a Better Buildings Residential Network peer exchange call focused on combining solar and home performance energy efficiency.

Resource - Topical Presentations

Think Again! A Fresh Look at Home Performance Business Models and Service Offerings (301)

Author(s)
U.S. Department of Energy
Publication Date
2015
Organizations or Programs
Austin Energy,
SaveGreen Project,
Enhabit

This summary from a Better Buildings Residential Network peer exchange call focused on changing an organization's home performance business model and expanding the services offered.

Resource - Topical Presentations

Reaching More Residents: Opportunities for Increasing Participation in Multifamily Energy Efficiency Programs

Author(s)
American Council for an Energy-Efficient Economy
Publication Date
2016
Organizations or Programs
Focus on Energy,
National Grid Rhode Island,
DC Sustainable Energy Utility Low-Income Multifamily Initiative,
Bay Area Regional Energy Network Multifamily Building Enhancements,
Con Edison Multifamily Energy Efficiency Program,
Con Edison Multifamily Low Income Program,
Puget Sound Energy,
Xcel Energy,
Elevate Energy,
Energy Trust of Oregon,
Public Service Electric and Gas Multifamily Program,
Pacific Gas & Electric Company,
Arizona Public Service (APS) Company,
Austin Energy,
Efficiency Vermont,
CenterPoint Energy,
New York State Energy Research and Development Authority (NYSERDA)

The multifamily sector can be hard to reach when it comes to energy efficiency programs. Besides being diverse and complex, the sector presents a unique set of challenges to efficiency investments. The result is that multifamily customers are often underserved by energy efficiency programs. Drawing on data requests and interviews with program administrators, this report summarizes the challenges to program participation and identifies best practices that programs can use to reach and retain large numbers of multifamily participants.

Resource - Publications

A Policymaker’s Guide to Scaling Home Energy Upgrades

Author(s)
State and Local Energy Efficiency Action Network
Publication Date
2015
Organizations or Programs
EnergySmart,
New York State Energy Research and Development Authority (NYSERDA),
Enhabit,
Mass Save,
Tennessee Valley Authority (TVA),
Manitoba Hydro,
Keystone Home Energy Loan Program (HELP),
Michigan Saves,
Warehouse for Energy Efficiency Loans,
Austin Energy,
Efficiency Vermot,
Midwest Energy Efficiency Alliance,
Illinois Home Performance with Energy Star,
Build It Green,
Earth Advantage,
Elevate Energy,
Arizona Public Service (APS),
Pacific Gas and Electric Company,
NeighborWorks H.E.A.T. Squad

This Guide is designed to help state and local policymakers to take full advantage of new policy developments by providing them with a comprehensive set of tools to support launching or accelerating residential energy efficiency programs. The Guide focuses on four categories of policies that have proven particularly effective in providing a framework within which residential energy efficiency programs can thrive: incentives and financing, making the value of energy efficiency visible in the real estate market, data access and standardization, and supporting utility system procurement of energy efficiency.

Resource - Publications

Best Practices for Energy Retrofit Program Design: Business Models Recommendations

Author(s)
Home Performance Resource Center
Publication Date
2010
Organizations or Programs
Austin Energy,
Long Island Green Homes,
New Jersey Home Performance with ENERGY STAR,
New York State Energy Research and Development Authority (NYSERDA),
Enhabit

This paper, which is based on detailed case studies of nine existing state and local programs, presents recommendations for energy upgrade programs to facilitate industry growth and support contractor business models.

Resource - Publications

Partnering with Utilities and Other Ratepayer-Funded Energy Efficiency Program Administrators

Author(s)
U.S. Department of Energy
Publication Date
2013
Organizations or Programs
Colorado ENERGY STAR Homes,
Connecticut Neighbor to Neighbor Energy Challenge,
Silicon Valley Energy Watch Program,
The Home Energy Rebate Option,
New Jersey Home Performance with ENERGY STAR,
Efficiency Vermont,
Energy Trust of Oregon,
New York State Energy Research and Development Authority (NYSERDA)
The objective of this document is to help state and local governments understand the role of program administrators (PAs) and assist them in developing successful partnerships with utility and other energy efficiency PAs. The majority of this paper presents information on partnering and leveraging current energy efficiency activities. However, it also includes information for governments in areas without active PAs, as well as an appendix with a case study describing how state and local governments can fill gaps and administer programs in the absence of a PA.
Resource - Publications

Clean Energy Financing Programs: A Decision Resource for States and Communities

Author(s)
U.S. Environmental Protection Agency
Publication Date
2011
Organizations or Programs
Austin Energy,
Bridgeport Housing Authority Energy Efficiency,
City of Pendleton,
OR,
Enhabit,
ClimateSmart Initiative,
Colorado ENERGY STAR Homes,
Connecticut Solar Lease,
Keystone Home Energy Loan Program (HELP),
Long Island Green Homes,
Montana Alternative Energy Revolving Loan Program,
Palm Desert Energy Independence Program,
Sonoma County Energy Independence Program,
Sustainable Connections: Energy Challenge,
Texas LoanSTAR

This U.S. Environmental Protection Agency resource is intended to help state and local governments design finance programs for their jurisdiction. It describes financing program options, key components of these programs, and factors to consider as they make decisions about getting started or updating their programs.

Resource - Publications

New Jersey's Clean Energy Program: Community Engagement as a Driver for Energy Efficiency

Author(s)
Chris Badger, Vermont Energy Investment Corporation
Publication Date
2012
Organizations or Programs
New Jersey Home Performance with ENERGY STAR
This presentation describes the New Jersey Clean Energy program and lessons learned on community engagement as a driver of demand.
Resource - Program Presentations & Reports

New Jersey's Clean Energy Program: Making it Work for Contractors & Programs

Author(s)
New Jersey Clean Energy
Publication Date
2014
Organizations or Programs
New Jersey Home Performance with ENERGY STAR

This presentation provides an overview of New Jersey Clean Energy's approach to contractor engagement, including contractor participation requirements, procedures for quality assurance and quality control, production incentives, training procedures, and an online contractor portal.

Resource - Program Materials

Content Type

  • Resource (10)
  • Tips for Success (3)

Resource Type

Program Components

  • Market Position & Business Model (3)
  • Program Design & Customer Experience (7)
  • Evaluation & Data Collection (1)
  • Marketing & Outreach (4)
  • Financing (2)
  • Contractor Engagement & Workforce Development (1)

Program Design Phases

  • Overview (1)
  • Strategy Development (9)
  • Planning (8)
  • Implementation (8)
  • Evaluation (4)

States or Territories

  • Alabama (1)
  • Alaska (1)
  • Arizona (5)
  • Arkansas (1)
  • (-) California (8)
  • Colorado (1)
  • Connecticut (1)
  • Delaware (1)
  • Florida (2)
  • Georgia (2)
  • Hawaii (1)
  • Illinois (4)
  • Kansas (2)
  • Kentucky (1)
  • Maine (6)
  • Manitoba (1)
  • Maryland (2)
  • Massachusetts (3)
  • Michigan (5)
  • Minnesota (2)
  • Missouri (3)
  • Montana (1)
  • Nevada (1)
  • New Hampshire (2)
  • (-) New Jersey (6)
  • New York (6)
  • North Carolina (2)
  • Ohio (2)
  • Oklahoma (1)
  • Oregon (10)
  • Pennsylvania (4)
  • Rhode Island (2)
  • South Dakota (1)
  • Texas (29)
  • Utah (1)
  • Vermont (5)
  • Virginia (2)
  • Washington (4)
  • Washington DC (3)
  • Wisconsin (5)

Organizations or Programs

  • Energy Upgrade California (44)
  • Enhabit (15)
  • New York State Energy Research and Development Authority (NYSERDA) (11)
  • (-) Austin Energy (9)
  • Efficiency Vermont (8)
  • Elevate Energy (7)
  • Sacramento Municipal Utility District (SMUD) (7)
  • EnergySmart (5)
  • Energy Trust of Oregon (5)
  • Michigan Saves (5)
  • (-) New Jersey Home Performance with ENERGY STAR (5)
  • Build It Green (4)
  • Focus on Energy (4)
  • Pacific Gas & Electric Company (PG&E) (4)
  • Better Buildings Program San Jose (3)
  • emPowerSBC (3)
  • Energy Impact Illinois (3)
  • EnergySmart Colorado (3)
  • Keystone Home Energy Loan Program (HELP) (3)
  • Local Energy Alliance Program (LEAP) (3)
  • Low Income Energy Efficiency (LIEE) Program (3)
  • Mass Save (3)
  • NeighborWorks H.E.A.T. Squad (3)
  • New Jersey Clean Energy Program (3)
  • Windsor Efficiency PAYS (3)
  • Bend Energy Challenge (2)
  • California Alternate Rate for Energy (CARE) Program (2)
  • ClimateSmart Initiative (2)
  • Colorado ENERGY STAR Homes (2)
  • Commonwealth Edison Company (ComED) (2)
  • Community Power Works (2)
  • Connecticut Neighbor to Neighbor Energy Challenge (2)
  • Efficiency Maine (2)
  • Efficiency Nova Scotia (2)
  • Energize Phoenix (2)
  • Kansas How$mart (2)
  • Long Island Green Homes (2)
  • NOLA WISE (2)
  • Puget Sound Energy (2)
  • RePower Bainbridge (2)
  • RePower Bremerton (2)
  • Sonoma County Energy Independence Program (2)
  • Southern California Edison (2)
  • Tennessee Valley Authority (TVA) (2)
  • Texas LoanSTAR (2)
  • California Community Savings Initiative (1)
  • Green Works Orlando (1)
  • Home Energy Affordability Loan (HEAL) (1)
  • RePower Kitsap (1)
  • ShopSmart with JEA (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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