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Connect home performance professionals to trainings focused on the skills that employers want and the community needs

Effective home performance contractors require many types of skills and expertise. To help individuals develop those skills, programs can target training on the specific topics and skills needed for successful home performance work. Many Better Buildings Neighborhood Program partners found that they...
Tips for Success

Maintain a sufficient workforce from program launch into program maturity

Your program will rely on its contractor base in order to succeed, so take steps to ensure that the capacity of the workforce is sufficient to launch your program and to maintain it as it grows. An evaluation of over 140 programs found that successful programs fostered and maintained relationships...
Tips for Success

Establish a clear system and process for ensuring quality work

A residential energy efficiency program’s success is dependent on the quality of work that contractors conduct in customers’ homes. Indeed, an in-depth examination of selected program strategies found that effective quality assurance and quality control programs provided a foundation for quality...
Tips for Success

Provide information to help customers pick the right contractor

Early on, many Better Buildings Neighborhood Program partners focused on providing customers with a range of contractors to choose from, while providing contractors with access to customers. Customer feedback received by some programs, however, indicated that customers were confused or overwhelmed...
Tips for Success

Provide materials and training to ensure data quality, consistency, and accuracy

Many Better Buildings Neighborhood Program partners found that it is important to get buy-in from program staff and contractors on the importance of data integrity to the program mission and then to invest time to develop materials and train everyone who has a role in data collection and analysis...
Tips for Success

Set realistic expectations for launching and scaling up your program

Many program administrators have found that launching and scaling up a program often takes longer than planned for, especially when forming partnerships with contractors and lenders. New energy efficiency programs often need at least 2-3 years to launch and become fully operational. Across programs...
Tips for Success

Make sure there are enough customers in your target market to meet your goals and attract partners

Many programs that focused on a specific neighborhood or other small geographic areas have found it difficult to generate enough customer interest, partner interest, and upgrade activity to meet program goals. Regional or statewide approaches are often more attractive to contractors, lenders...
Tips for Success

Keep the program simple for your customers

Given all of the other things that compete for your audience’s attention, it is critical that program participation steps are straightforward and easy to understand. Many programs have found that complexity makes it harder for interested homeowners to complete upgrade projects. These programs have...
Tips for Success

Financing Programs: RFP & Contract Terms and Conditions

Author(s)
U.S. Department of Energy
Publication Date
2011
Organizations or Programs
SustainableWorks,
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton,
Milwaukee Energy Efficiency (Me2),
City of San Diego Residential Energy Efficiency Loan Program

This webcast discusses financing program RFPs and contract terms and conditions.

Resource - Webcast

Training: How to get Results - What Matters, What Doesn't

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
New Mexico Energy$mart,
Energy Trust of Oregon,
Community Power Works

This summary from a Better Buildings Residential Network peer exchange call focused on strategies for contractor training.

Resource - Topical Presentations

Targeted Marketing and Program Design for Low- and Moderate-Income Households

Author(s)
U.S. Department of Energy
Publication Date
2011
Organizations or Programs
Indianapolis Better Buildings Program,
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton

This peer exchange call summary focused on what energy efficiency programs are doing to target low- and moderate-income households.

Resource - Topical Presentations

Quality Control, Standardization of Upgrades, and Workforce Expectations

Author(s)
U.S. Department of Energy
Publication Date
2014
Organizations or Programs
New York State Energy Research and Development Authority (NYSERDA),
Community Energy Challenge,
Community Power Works

This summary from a Better Buildings Residential Network peer exchange call focused on quality assurance and control, standardization of upgrades and workforce expectations.

Resource - Topical Presentations

Effective Strategies for Participating in Utility Planning

Author(s)
U.S. Department of Energy
Publication Date
2012
Organizations or Programs
RePower Bainbridge

This peer exchange call summary focused on best practices, entry points, strategies and challenges of program integration and participation in utility planning efforts.

Resource - Topical Presentations

Do-It-Yourself Projects

Author(s)
U.S. Department of Energy
Publication Date
2012
Organizations or Programs
Neighborworks H.E.A.T Squad,
RePower Bainbridge

This peer exchange call summary focused on the challenges, benefits, quality assurance methods and incorporation of do-it-yourself projects into programs.

Resource - Topical Presentations

Program Management and Continuous Improvement for Financing Programs

Author(s)
Chris Lohmann, U.S. Department of Energy
Publication Date
2011
Organizations or Programs
emPowerSBC,
EnergySmart Colorado

Presentation providing an overview of financing programs, a strategy for continuous improvement, tools for program management, a risk management strategy, and common risks associated with financing programs.

Resource - Topical Presentations

Energy Island: A Guide to Creating Your Island Energy Challenge

Author(s)
RePower Bainbridge,
Conservation Services Group,
U.S. Department of Energy
Publication Date
2014
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton
This guide is designed to serve as a "how-to" reference for island communities (or small, similarly sized, more isolated communities) that want to develop and implement a residential energy-efficiency and conservation program. The purpose of this guide is to help communities chart a course for successful program development based on the lessons learned during implementation and operation of RePower Bainbridge, an energy-efficiency program on Bainbridge Island, Washington.
Resource - Publications

Job Quality, Equitable Access and Quality Assurance Standards in Leading Residential Weatherization Programs

Author(s)
Community Benefits Law Center
Publication Date
2010
Organizations or Programs
Enhabit,
New Jersey Weatherization Assistance Program,
Delaware Weatherization Assistance Program,
Washington State Energy Program,
Community Power Works,
Santa Clara County AB811 Pilot Program

Summary of the standards that support job quality, equitable access and quality assurance in several residential energy efficiency programs from different parts of the country.

Resource - Publications

Powering the New Energy Future From the Ground Up

Author(s)
Climate Solutions
Publication Date
2012
Organizations or Programs
Hailey's Community Climate Challenge,
EnergySmart,
Eugene Water and Electric Board,
Community Energy Challenge,
Hailey's Community Climate Challenge,
Jackson Hole Energy Sustainability Project,
Knoxville,
TN,
Oberlin Project,
Energize New York,
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton,
Burlington Sustainability Action Team,
Gainesville Regional Utilities,
Hillsboro Solar Advantage,
Issaquah,
WA,
MPower Madison Program,
Solarize Pendleton,
Clear the Air Challenge,
Santa Fe,
NM,
West Union,
IA,
Sustainable Williamson,
CharlestonWISE,
City of Aiken,
SC,
City Green Initiative,
Kilowatt Cruncher Challenge,
Smarter Sustainable Dubuque,
Small Cities Climate Action Partnership,
City of Grand Rapids,
MI,
Town of GreenÞeld,
MA,
City of Keene,
NH,
Home Energy Affordability Loan (HEAL),
Clean Local Energy Accessible Now,
RichmondBuild Pre-apprenticeship Construction Skills and Green Jobs Training Academy

This report from Climate Solutions analyzes small- to medium-sized American cities that are using successful methods to further clean energy economic development. Better Buildings Neighborhood Program partners that are featured in the report include Bainbridge Island and Bremerton, Washington; Boulder, Colorado; Bedford, New York; Madison, Wisconsin; and Grand Rapids, Michigan. The report includes details on the how the featured cities funded their projects, found successful models to reach their goals, and to see which new projects are off to a promising start.

Resource - Publications

Using Community-Based Social Marketing to Drive Demand for Energy Efficiency

Author(s)
RePower Bainbridge
Publication Date
2011
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton
This presentation explores the community-based social marketing aspects of RePower Bainbridge and includes insights on knowing your audience, market barriers, and leverage opportunities.
Resource - Program Presentations & Reports

RePower Program -- People Will Talk: Making Energy Efficiency a Neighborhood Issue

Author(s)
Helen Biersack, RePower
Publication Date
2012
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton
This presentation describes Washington's RePower program and lessons learned on community engagement as a driver of demand.
Resource - Program Presentations & Reports

Community Power Works of Seattle Planning Presentation

Author(s)
Community Power Works
Publication Date
2010
Organizations or Programs
Community Power Works
This planning document from Community Power Works of Seattle, Washington, includes flow charts and tables designed to help guide both the initial launch of the program, which includes setting goals, and its ongoing development.
Resource - Program Presentations & Reports

RePower Considers Business Model Options

Author(s)
RePower Bainbridge
Publication Date
2012
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton
The RePower programs in Washington State convened local community leaders, organizations, contractors, and program partners for a planning summit to consider the benefits and challenges of different business models for the post-grant period. Participants considered four models: non-profit organization, utility, county or city government, and private sector.
Resource - Program Presentations & Reports

Community High-Road Agreement for Seattle's Residential Retrofit Programs

Author(s)
Community Power Works
Publication Date
2010
Organizations or Programs
Community Power Works

This agreement outlines the goals, contractor standards, hiring standards, training program standards, and procedures for contractor participation in Seattle's Community Power Works program. As a "high-road" agreement, the employment and contracting standards are designed to ensure broad access to economic opportunities for all types of businesses and workers, support training on sustainable career paths, and ensure high-quality work.

Resource - Program Materials

Sample RFP: Energy Efficiency Credit Enhancement Grant

Author(s)
State of Washington Department of Commerce
Publication Date
2009
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton
A sample request for proposals from Washington state to develop an energy efficiency credit enhancement grant program.
Resource - Program Materials

Sample RFP: City of Bainbridge Island Energy Revolving Loan Fund/Loan Loss Reserve Administration

Author(s)
City of Bainbridge Island, Washington
Publication Date
2010
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton
A sample request for proposals from Bainbridge Island, Washington, related to establishing a revolving loan fund and loan loss reserve.
Resource - Program Materials

Partnerships Can Benefit Energy Efficiency Programs and Utilities

Author(s)
U.S. Department of Energy
Publication Date
2012
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton

In this video interview segment, Yvonne Kraus of Conservation Services Group describes how program and utility partnerships can co-benefit each other.

Resource - Case Studies

Understanding Your Market

Author(s)
U.S. Department of Energy
Publication Date
2012
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton

In this video interview segment, Will Ranes of RePower Kitsap discusses the importance of understanding your market, including being able to speak the language of utilities and other key players.

Resource - Case Studies

Messaging to Motivate

Author(s)
U.S. Department of Energy
Publication Date
2012
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton
In this video interview segment, Yvonne Kraus of Conservation Services Group in Bainbridge Island, Washington, discusses why the RePower program created multiple branding and messaging themes.
Resource - Case Studies

Content Type

  • Resource (20)
  • Tips for Success (8)

Resource Type

Program Components

  • Market Position & Business Model (6)
  • Program Design & Customer Experience (9)
  • Evaluation & Data Collection (2)
  • Marketing & Outreach (7)
  • Financing (8)
  • Contractor Engagement & Workforce Development (10)

Program Design Phases

  • Overview (4)
  • Strategy Development (31)
  • (-) Planning (28)
  • Implementation (25)
  • Evaluation (11)

States or Territories

  • Arizona (1)
  • California (4)
  • Colorado (1)
  • Illinois (1)
  • Indiana (1)
  • Kansas (1)
  • Maine (1)
  • Maryland (4)
  • Missouri (1)
  • New Hampshire (1)
  • New Mexico (1)
  • New York (4)
  • Oregon (5)
  • Pennsylvania (1)
  • Texas (2)
  • Vermont (2)
  • Virginia (1)
  • Washington (23)

Organizations or Programs

  • Enhabit (45)
  • Energy Upgrade California (29)
  • Austin Energy (27)
  • New York State Energy Research and Development Authority (NYSERDA) (26)
  • Efficiency Maine (19)
  • Michigan Saves (19)
  • Elevate Energy (18)
  • Local Energy Alliance Program (LEAP) (16)
  • (-) RePower Bainbridge (16)
  • Efficiency Vermont (15)
  • Greater Cincinnati Energy Alliance (GCEA) (14)
  • RePower Kitsap (14)
  • EnergySmart (13)
  • RePower Bremerton (13)
  • Connecticut Neighbor to Neighbor Energy Challenge (12)
  • Energy Impact Illinois (11)
  • EnergySmart Colorado (11)
  • (-) Community Power Works (10)
  • EnergyWorks (10)
  • BetterBuildings for Michigan (9)
  • NeighborWorks H.E.A.T. Squad (9)
  • Energy Trust of Oregon (8)
  • Focus on Energy (8)
  • Keystone Home Energy Loan Program (HELP) (8)
  • Mass Save (7)
  • Long Island Green Homes (6)
  • Milwaukee Energy Efficiency (Me2) (6)
  • Texas LoanSTAR (6)
  • Arizona Public Service (APS) (5)
  • Cambridge Energy Alliance (5)
  • Energize Phoenix (5)
  • Energy Outreach Colorado (5)
  • NeighborWorks of Western Vermont (5)
  • Sacramento Municipal Utility District (SMUD) (5)
  • Be SMART (4)
  • Build It Green (4)
  • Community Energy Challenge (4)
  • Denver Energy Challenge (4)
  • Efficiency Nova Scotia (4)
  • Energize Connecticut (4)
  • Kansas How$mart (4)
  • Pacific Gas & Electric Company (PG&E) (4)
  • Southeast Energy Efficiency Alliance (SEEA) (4)
  • BetterBuildings for Greensboro (3)
  • CharlestonWISE (3)
  • Home Energy Affordability Loan (HEAL) (3)
  • NOLA WISE (3)
  • Public Service of New Hampshire (3)
  • ShopSmart with JEA (3)
  • Solar and Energy Loan Fund (SELF) (3)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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