U.S. Department of Energy Energy Efficiency & Renewable Energy U.S. Department of Energy Energy Efficiency & Renewable Energy

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A comprehensive evaluation of more than 40 residential energy efficiency programs across the country found that programs were more successful when they provided customers with lists of pre-approved contractors. Customers can become overwhelmed when there are too many choices, and they need information to determine which contractors are qualified to do their home energy upgrade. To help customers distinguish among contractors and select the best for their project, many programs provide...

Once home energy upgrades are underway, energy efficiency programs want to avoid call-backs and enhance their reputation. Because the quality of work that affiliated contractors conduct in customers’ homes reflects on the whole program, it’s important to ensure quality work; however, verifying a consistent level of quality can be challenging. Better Buildings Neighborhood Program partners and Home Performance with ENERGY STAR Sponsors have found that having a clear process for...

Everyone likes to be recognized for their achievements; it motivates us to continue working hard. Likewise, contractors appreciate being recognized for their home performance accomplishments. Successful residential energy efficiency programs have found that giving awards for good contractor performance can help build trust, strengthen partnerships, and boost workforce morale. ...