Use the glossary to access terms and definitions related to residential energy efficiency programs. Click the letters below to find your terms. Letters that do not appear currently do not have glossary terms related to them.
A characteristic of products or services that meet the customers’ expectations and comply with the specifications and criteria.
The planned and systematic activities implemented in a quality management system, so that quality requirements for a product or service will be fulfilled.
The observation techniques and activities used by contractors and programs to detect and verify compliance with program or industry standards for quality.
A process based approach to fulfill the requirements for quality with emphasis on continual improvement and zero defect production.