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Provide customers with a single point of contact to help them through the upgrade process

While homeowners may be interested in the benefits of an energy upgrade, many are deterred from completing an upgrade project because of the complex and unknown process. Often, a significant portion of homeowners who receive energy assessments do not continue with the upgrades. As part of the Better...
Tips for Success

Help contractors understand the program’s financing options and benefits, so they can communicate to homeowners

Homeowners do not benefit from access to financing if they don’t know about or understand options available to them. Contractors are often the primary transaction point for selling upgrades, and many programs have found that ongoing collaboration with contractors through sales training, regular...
Tips for Success

Follow through with customers

Following up on leads that result from your marketing and outreach efforts quickly and consistently will help your program convert them from interested parties to satisfied customers. Many programs found a sizable drop-off in action if they or their contractors were not able to follow up within a...
Tips for Success

Engage media to garner attention and credibility

Many successful programs found that getting media attention for their offerings and benefits helped add credibility to marketing efforts and expand their reach. By positioning "green" stories or home improvement mini-segments on local television or radio stations, they provided timely content that...
Tips for Success

Boom Chika Boom: Demand Response and Behavior Change (301)

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Narragansett EnergyWise Program,
AEP Ohio

This summary from a Better Buildings Residential Network peer exchange call focused on changing homeowner behaviors to reduce energy demands. It featured speakers from City of Fort Collins Utilities,  American Council for an Energy-Efficient Economy, and the Rocky Mountain Institute.

Resource - Topical Presentations

Do You Hear Me Now? Communicating the Value of Non-Energy Benefits (101)

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Elevate Energy

This summary from a Better Buildings Residential Network peer exchange call focused on communicating non-energy benefits that homeowners and building owners are most interested in. Speakers include Elevate Energy, Green & Healthy Homes Initiative, and Skumatz Economic Research Associates, Inc.

Resource - Topical Presentations

Driving Accountability for Program Performance Using Measured Energy Savings (201)

Author(s)
U.S. Department of Energy
Publication Date
2015

This summary from a Better Buildings Residential Network peer exchange call focused on evaluation, measurement, and verification of predicted/modeled savings from home energy upgrades.

Resource - Topical Presentations

Quality Assurance Strategies

Author(s)
U.S. Department of Energy
Publication Date
2011
Organizations or Programs
Greater Cincinnati Energy Alliance (GCEA)

This peer exchange call summary focused on the challenges and effective combinations of quality assurance strategies.

Resource - Topical Presentations

Leveraging Service Calls and Emergency Repairs for Energy Efficiency Marketing

Author(s)
U.S. Department of Energy
Publication Date
2014
Organizations or Programs
Greater Cincinnati Energy Alliance (GCEA)

This summary from a Better Buildings Residential Network peer exchange call focused on driving demand for energy efficiency by leveraging service calls and emergency repairs.

Resource - Topical Presentations

Behavior Change Programs: Status and Impact

Author(s)
American Council for an Energy-Efficient Economy
Publication Date
2016
Organizations or Programs
Vermont Home Energy Challenge,
Efficiency Nova Scotia,
Narragansett EnergyWise,
Cool California Challenge,
San Diego Energy Challenge,
Narragansett Residential New Construction Program

Utilities and regulators increasingly rely on behavior change programs as essential parts of their demand side management (DSM) portfolios. This report evaluates the effectiveness of currently available programs, focusing on programs that have been assessed for energy savings. This report focuses on behavior change programs that primarily rely on social-science-based strategies instead of traditional approaches such as incentives, rebates, pricing, or legal and policy strategies. The objective is to help program administrators choose effective behavior change programs for their specific purposes.

Resource - Publications

State Energy Efficiency Program Evaluation Inventory

Author(s)
U.S. Energy Information Administration
Publication Date
2013
Organizations or Programs
AEP Ohio,
Alabama Power Company,
Alleghany Power,
Alliant-IPL,
Ameren Illinois Utilities,
Ameren Missouri,
Arkansas Oklahoma Gas Corporation,
Baltimore Gas & Electric Company,
Black Hills Energy,
Board of Public Utilities,
Bonneville Power Administration,
Centerpoint Energy Arkansas Gas,
Commonwealth Edison Company (ComED),
Consumers Energy Company,
Connecticut Energy Conservation Management Board,
Delaware Sustainable Energy Utility,
Delmarva Power & Light,
Detroit Edison Company,
Michigan Consolidated Gas Company,
Dominion North Carolina Power,
DP&L,
Duke Energy,
Duquesne Light,
Efficiency Maine,
Efficiency United,
Efficiency Vermont,
Empire District Electric Company,
Entergy Arkansas,
Entergy New Orleans,
Energy Trust of Oregon,
Eummot,
Florida Public Service Commission,
Hawaii Public Utilities Commission,
Idaho Power,
Kansas City Power & Light,
Long Island Power Authority (LIPA),
Louisiana Department of Natural Resources,
NSTAR,
National Grid,
Massachusetts Cape Light Compact,
Massachusetts Department Of Energy Resources,
Massachusetts Energy Efficiency Advisory Council,
Maryland Public Service Commission,
Metropolitan Edison Company,
Michigan Electric Cooperative Association,
Mid-American Energy,
Nevada Power Company,
New Hampshire Utilities,
Northwestern Energy,
New York State Energy Research and Development Authority (NYSERDA),
Oklahoma Corporation Commission,
Oklahoma Gas and Electric Company,
Pacific Power,
PacifiCorp,
Peco Energy Company,
Pennsylvania Electric Company,
Pepco,
PNM,
Potomac Edison,
PPL Electric Utilities,
Postal Regulatory Commission (PRC),
National Association of Regulatory Utility Commissioners (NARUC),
Progress Energy Carolinas,
Maryland Public Service Commission (PSC),
Pennsylvania Public Utility Commission,
Public Utilities Commission of Ohio (PUCO),
Puget Sound Energy,
Rhode Island Energy Efficiency and Resource Management,
RMP,
Rocky Mountain Power,
Salt River Project,
Sierra Pacific Power Company,
Southern Maryland Electric Cooperative (SMECO),
SourceGas Arkansas,
South Carolina Electric & Gas,
Southwestern Gas Corporation,
Southwestern Electric Power Company,
State Corporation Commission,
Tennessee Valley Authority (TVA),
Toledo Edison,
Ohio Edison,
United Illuminating,
West Pen Power Co,
Xcel Energy
For this inventory, EIA reviewed and catalogued 329 data sources containing state energy efficiency program evaluation results into an inventory. The focus of this inventory is to support the National Energy Modeling System (NEMS) and to research cost information in state-mandated energy efficiency program evaluations.
Resource - Publications

Opening Opportunities with Inclusive Financing for Energy Efficiency: Report on the first year of the HELP PAYS® Program at Ouachita Electric

Author(s)
Ouachita Electric Cooperative,
Eetility
Publication Date
2017
Organizations or Programs
HELP PAYS

This report reviews Ouachita Electric Cooperative's transition to its HELP PAYS® tariffed on-bill investment program. This analysis uses data for the first nine months of the program launched in 2016. Some of those benefits are being validated immediately by the market response in the service area compared to the same period of the prior year with HELP, the on-bill financing program that HELP PAYS replaced.

Resource - Program Presentations & Reports

Better Buildings Neighborhood Program Southeast Consortium Process Evaluation - Phase 1

Author(s)
Southeast Energy Efficiency Alliance
Publication Date
2013
Organizations or Programs
Southeast Energy Efficiency Alliance (SEEA)

This report presents the phase 1 process evaluation conducted of the 13 programs in the Southeast Consortium Better Buildings Neighborhood Program (BBNP).

Resource - Program Presentations & Reports

Better Buildings Neighborhood Program Southeast Consortium Process Evaluation-Phase 2

Author(s)
Southeast Energy Efficiency Alliance
Publication Date
2013
Organizations or Programs
Southeast Energy Efficiency Alliance (SEEA)

This report presents the phase 2 process evaluation conducted of the 13 programs in the Southeast Consortium Better Buildings Neighborhood Program (BBNP).

Resource - Program Presentations & Reports

Better Buildings Neighborhood Program Southeast Consortium Impact Evaluation

Author(s)
Southeast Energy Efficiency Alliance
Publication Date
2013
Organizations or Programs
Southeast Energy Efficiency Alliance (SEEA)

This report presents the impact evaluation conducted of the 13 programs in the Southeast Consortium Better Buildings Neighborhood Program (BBNP).

Resource - Program Presentations & Reports

Energy Pro3: Benchmarking Job Creation in the Southeast

Author(s)
Southeast Energy Efficiency Alliance
Publication Date
2013
Organizations or Programs
Southeast Energy Efficiency Alliance (SEEA)

This report provides an independent analysis of the job creation impact of DOE's investment in energy efficiency programs, from 2010 to 2013. The analysis calculates the job creation results that would have occurred in the Southeast, based on the prevailing economic conditions from 2010 to 2013, had DOE invested in sectors other than energy efficiency.

Resource - Program Presentations & Reports

Energy Pro3: Productivity, Progress and Prosperity for the Southeast

Author(s)
Southeast Energy Efficiency Alliance
Publication Date
2013
Organizations or Programs
Southeast Energy Efficiency Alliance (SEEA)

This report demonstrates the results achieved to date by the Southeast Energy Efficiency Alliance. It highlights the experiences of Consortium programs, their successes driving further investments in energy efficiency improvements, and the challenges that hindered their progress. It also details the infrastructure, resources, and opportunities that support the deployment of energy efficiency programming, and the approaches that the Consortium has found best suited to the region.

Resource - Program Presentations & Reports

What's Working in Residential Energy Efficiency Upgrade Programs: Greater Cincinnati Energy Alliance

Author(s)
Andy Holzhauser, Greater Cincinnati Energy Alliance
Publication Date
2011
Organizations or Programs
Greater Cincinnati Energy Alliance (GCEA)
Presentation on the organization, funding structure, and market focus of the Greater Cincinnati Energy Alliance.
Resource - Program Presentations & Reports

Content Type

  • Resource (14)
  • Tips for Success (4)

Resource Type

Program Components

  • Market Position & Business Model (2)
  • Program Design & Customer Experience (4)
  • Evaluation & Data Collection (8)
  • Marketing & Outreach (5)
  • Financing (3)
  • Contractor Engagement & Workforce Development (2)

Program Design Phases

  • Overview (4)
  • Strategy Development (36)
  • Planning (36)
  • Implementation (36)
  • (-) Evaluation (18)

States or Territories

  • Alabama (7)
  • Alberta (1)
  • Arizona (9)
  • (-) Arkansas (3)
  • British Columbia (1)
  • California (40)
  • Colorado (19)
  • Connecticut (26)
  • Delaware (2)
  • District of Columbia (1)
  • Florida (11)
  • Georgia (3)
  • Illinois (13)
  • Indiana (3)
  • Iowa (1)
  • Kansas (1)
  • Kentucky (1)
  • Louisiana (6)
  • Maine (13)
  • Maryland (10)
  • Massachusetts (12)
  • Michigan (11)
  • Minnesota (6)
  • Missouri (3)
  • Nebraska (1)
  • New Hampshire (8)
  • New Jersey (4)
  • New York (21)
  • North Carolina (5)
  • Nova Scotia (1)
  • (-) Ohio (12)
  • Ontario (1)
  • Oregon (25)
  • Pennsylvania (8)
  • Rhode Island (9)
  • South Carolina (6)
  • Tennessee (5)
  • Texas (12)
  • (-) U.S. Virgin Islands (3)
  • Utah (2)
  • Vermont (11)
  • Virginia (10)
  • Washington (27)
  • Washington D.C. (1)
  • Washington DC (2)
  • Wisconsin (6)

Organizations or Programs

  • Greater Cincinnati Energy Alliance (GCEA) (7)
  • Southeast Energy Efficiency Alliance (SEEA) (5)
  • AEP Ohio (2)
  • Denver Energy Challenge (2)
  • Enhabit (2)
  • Alabama Power Company (1)
  • Alleghany Power (1)
  • Alliant-IPL (1)
  • Ameren Illinois Utilities (1)
  • Ameren Missouri (1)
  • Arkansas Oklahoma Gas Corporation (1)
  • Austin Energy (1)
  • Baltimore Gas & Electric Company (1)
  • Black Hills Energy (1)
  • Board of Public Utilities (1)
  • Bonneville Power Administration (1)
  • Centerpoint Energy Arkansas Gas (1)
  • Commonwealth Edison Company (ComED) (1)
  • Connecticut Energy Conservation Management Board (1)
  • Connecticut Neighbor to Neighbor Energy Challenge (1)
  • Consumers Energy Company (1)
  • Delaware Sustainable Energy Utility (1)
  • Delmarva Power & Light (1)
  • Detroit Edison Company (1)
  • Dominion North Carolina Power (1)
  • DP&L (1)
  • Duke Energy (1)
  • Duquesne Light (1)
  • Efficiency Maine (1)
  • Efficiency Nova Scotia (1)
  • Efficiency United (1)
  • Efficiency Vermont (1)
  • Elevate Energy (1)
  • Empire District Electric Company (1)
  • EnergySmart (1)
  • Energy Trust of Oregon (1)
  • EnergyWorks (1)
  • Entergy Arkansas (1)
  • Entergy New Orleans (1)
  • Local Energy Alliance Program (LEAP) (1)
  • Michigan Consolidated Gas Company (1)
  • Michigan Saves (1)
  • Narragansett EnergyWise Program (1)
  • National Grid (1)
  • New York State Energy Research and Development Authority (NYSERDA) (1)
  • Puget Sound Energy (1)
  • ShopSmart with JEA (1)
  • Solar and Energy Loan Fund (SELF) (1)
  • United Illuminating (1)
  • Xcel Energy (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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