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Establish a clear system and process for ensuring quality work

A residential energy efficiency program’s success is dependent on the quality of work that contractors conduct in customers’ homes. Indeed, an in-depth examination of selected program strategies found that effective quality assurance and quality control programs provided a foundation for quality...
Tips for Success

Provide information to help customers pick the right contractor

Early on, many Better Buildings Neighborhood Program partners focused on providing customers with a range of contractors to choose from, while providing contractors with access to customers. Customer feedback received by some programs, however, indicated that customers were confused or overwhelmed...
Tips for Success

Recognize and reward good contractor performance

Many programs used the information they gathered through their quality assurance efforts to recognize contractors that deliver consistent, high-quality work. Rewarding good contractor performance can help you build trust, strengthen partnerships, and boost workforce morale. You can incentivize...
Tips for Success

Establish collaborative partnerships with contractors and communicate with them early and often

Contractors are more likely to serve as program champions when the program engages with them throughout program design, delivery, and improvement. Your contractors are the primary contact points with your customers, and the quality of their interactions and services strongly influences how customers...
Tips for Success

Good news is addictive – spread news about program accomplishments widely and often

Successful programs use many channels to communicate accomplishments and results to stakeholders. These include word of mouth and products such as press releases, announcements on websites, case studies, and presentations. Many programs use earned media—especially local media when possible—by giving...
Tips for Success

Leverage financial sector marketing channels

Lenders can be a valuable partner for programs in marketing loan products and driving demand for home energy upgrades. They are often a trusted source of information in a community, and they have access to potential customers and partners such as existing customers, loan aggregators, and large...
Tips for Success

Engage with potential lending partners early, and make a clear business case for their involvement

Some lenders perceive home energy lending to be too risky or not profitable enough for them to get involved. Programs have found that engaging potential lending partners early in the program design process, especially in face-to-face meetings, helped them understand both lender needs and the risks...
Tips for Success

Engage media to garner attention and credibility

Many successful programs found that getting media attention for their offerings and benefits helped add credibility to marketing efforts and expand their reach. By positioning "green" stories or home improvement mini-segments on local television or radio stations, they provided timely content that...
Tips for Success

Evaluation of Residential Behavior-Based Programs

Author(s)
C. Anna Spurlock, Lawrence Berkeley National Laboratory,
Annika Todd, Lawrence Berkeley National Laboratory,
Bill Saxonis, New York Department of Public Service
Publication Date
2016

Residential behavior-based (BB) programs use strategies grounded in the behavioral and social sciences to influence household energy use. These programs have unique evaluation challenges and usually require different evaluation methods than those currently employed for most other types of efficiency programs. This webcast provides an introduction to documenting the energy savings associated with BB programs and examples of how different jurisdictions are addressing BB program evaluation.

Resource - Webcast

Just What the Doctor Ordered: Integrating Health Benefits Into Energy Efficiency Programs

Author(s)
U.S. Department of Energy
Publication Date
2017

This summary from a Better Buildings Residential Network peer exchange call emphasizes the health benefits of upgrades to make your program relevant to potential partners and audiences. Speakers include the City of Fort Collins, Colorado and  Green & Healthy Homes Initiative Greater Syracuse, Home Headquarters.

Resource - Topical Presentations

0 to 60: Best Practices for Accelerating Program Performance

Author(s)
U.S. Department of Energy
Publication Date
2017
Organizations or Programs
New York State Energy Research and Development Authority (NYSERDA),
Arizona Home Performance with ENERGY STAR

This summary from a Better Buildings Residential Network peer exchange call focused on implementing process improvements using lean processes, an approach of continuous improvement, use of Standardized Workforce Specifications (SWS) to improve quality, and contractor feedback tools. It features speakers from DOE, New York State Energy Research and Development Authority (NYSERDA), and Arizona Home Performance.

Resource - Topical Presentations

Diversifying Funding Sources and Building New Revenue Streams (201)

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Energize Connecticut

This summary from a Better Buildings Residential Network peer exchange call focused on how organizations can diversify and grow new revenue streams and types of financing approaches used to make resources stretch further and help homeowners finance upgrades. Speakers include Connecticut Green Bank, Sealed, and Craft3.

Resource - Topical Presentations

Do You Hear Me Now? Communicating the Value of Non-Energy Benefits (101)

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Elevate Energy

This summary from a Better Buildings Residential Network peer exchange call focused on communicating non-energy benefits that homeowners and building owners are most interested in. Speakers include Elevate Energy, Green & Healthy Homes Initiative, and Skumatz Economic Research Associates, Inc.

Resource - Topical Presentations

Here Comes the Sun: Advances in Residential Solar (301)

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Local Energy Alliance Program (LEAP)

This summary from a Better Buildings Residential Network peer exchange call focused on the intersection between solar and residential energy efficiency. Speakers include Ecolibrium3 and Local Energy Alliance Program (LEAP).

Resource - Topical Presentations

PowerSaver Loan Program

Author(s)
U.S. Department of Energy
Publication Date
2011
Organizations or Programs
Local Energy Alliance Program (LEAP)

This peer exchange call summary focused on the background and features of the PowerSaver loan program.

Resource - Topical Presentations

Listening to Your Workforce: Lessons from Pilot Programs and Other Approaches For Workforce Feedback

Author(s)
U.S. Department of Energy
Publication Date
2011
Organizations or Programs
Austin Energy,
Long Island Green Homes

This peer exchange call summary focused on creating a dialogue between contractors, trainers and jobseekers about program design/implementation and results of workforce feedback.

Resource - Topical Presentations

Regional Energy Efficiency Database (REED): A New Source of Energy Efficiency Data and Resources

Author(s)
Northeast Energy Efficiency Partnerships, Inc.
Publication Date
2011

REED serves as a dashboard for the consistent reporting of electric and natural gas energy efficiency program energy and demand savings and associated costs, avoided emissions and job impacts across the Northeast and Mid-Atlantic region. REED is a project of NEEP's Regional Evaluation, Measurement and Verification Forum (EM&V Forum) and is based on the EM&V Forum's Common Statewide Energy Efficiency Reporting Guidelines.

Resource - Tools & Calculators

Verifying Energy Efficiency Job Creation: Current Practices and Recommendations

Author(s)
American Council for an Energy-Efficient Economy
Publication Date
2015
Organizations or Programs
New York State Energy Research and Development Authority (NYSERDA),
Tennessee Valley Authority (TVA),
Energy Right Solutions for Buisness,
Energy Right Solutions for Industry,
Efficiency Nova Scotia,
National Grid Energy Efficiency Program,
Energy Trust of Oregon,
Energy Efficiency and Renewable Energy Programs,
Enhabit,
District of Columbia Sustainable Energy Utility,
BC Hydro,
Ontario Power Authority Industrial Accelerator Program,
Elevate Energy

Among the many benefits ascribed to energy efficiency is the fact that it can help create jobs. Although this is often used to motivate investments in efficiency programs, verifying job creation benefits is more complicated than it might seem at first. This paper identifies some of the issues that contribute to a lack of consistency in attempts to verify efficiency-related job creation. It then proposes an analytically rigorous and tractable framework for program evaluators to use in future assessments.

Resource - Publications

A Changing Landscape: The Regional Roundup of Energy Efficiency Policy in the Northeast and Mid-Atlantic States

Author(s)
Northeast Energy Efficiency Partnerships, Inc.
Publication Date
2015

This report represents NEEP’s annual assessment of the major policy developments of 2014, as well as its look into the immediate future, where NEEP gauge states’ progress toward capturing cost-effective energy efficiency as a first-order resource. While looking at the region as a whole, NEEP also provides summary and analysis of some of the biggest building energy efficiency successes and setbacks from Maine to Maryland — including significant energy efficiency legislation and regulations and changes in funding levels for energy efficiency programs.

Resource - Publications

Scoping Study to Evaluate Feasibility of National Databases for EM&V Documents and Measure Savings

Author(s)
State and Local Energy Efficiency Action Network
Publication Date
2011

This report presents the results of a scoping study to assess the need for national databases that can support best practices in energy efficiency program evaluation, measurement, and verification (EM&V).

Resource - Publications

Energy Benchmarking, Rating, and Disclosure for Local Governments

Author(s)
State and Local Energy Efficiency Action Network
Publication Date
2012

This report provides information on how access to energy use data can help local governments create policies for benchmarking and disclosing building energy performance for public and private sector buildings.

Resource - Publications

Powering the New Energy Future from the Ground Up: Profiles in City-Led Clean Energy Innovation

Author(s)
Climate Solutions
Publication Date
2012

This report profiles the early results of a diverse range of small- to medium-sized American cities with different economic and energy profiles that are pioneering the clean energy economy. Many communities used federal grants to jumpstart long-term strategies to test and refine various clean energy and energy efficiency solutions. Others developed innovative financing strategies in the absence of grant money. These city-led efforts to catalyze local clean energy economic development are important to watch as federal grants sunset, especially in the absence of a comprehensive national energy or climate policy.

Resource - Publications

I’ll Gladly Pay You Tomorrow for an Energy Upgrade Today: Integrating Financing into Residential Upgrade Programs

Author(s)
Research Into Action, Inc.,
Lawrence Berkeley National Laboratory
Publication Date
2015
Organizations or Programs
New York State Energy Research and Development Authority (NYSERDA)

Because of its potential to reduce customers’ first costs and leverage private funds, financing has been increasing in importance as a strategy for facilitating energy upgrades as program administrators seek to meet ambitious goals in a shifting energy efficiency landscape. This paper evaluates the experience of BBNP grantees to identify how programs can most effectively integrate loan offerings into their broader efforts to promote energy efficiency upgrades. The paper also identifies best practices from grantees’ experience related to integrating financing into program outreach and trade ally interactions.

Resource - Program Presentations & Reports

Better Buildings Neighborhood Program Southeast Consortium Process Evaluation - Phase 1

Author(s)
Southeast Energy Efficiency Alliance
Publication Date
2013
Organizations or Programs
Southeast Energy Efficiency Alliance (SEEA)

This report presents the phase 1 process evaluation conducted of the 13 programs in the Southeast Consortium Better Buildings Neighborhood Program (BBNP).

Resource - Program Presentations & Reports

Better Buildings Neighborhood Program Southeast Consortium Process Evaluation-Phase 2

Author(s)
Southeast Energy Efficiency Alliance
Publication Date
2013
Organizations or Programs
Southeast Energy Efficiency Alliance (SEEA)

This report presents the phase 2 process evaluation conducted of the 13 programs in the Southeast Consortium Better Buildings Neighborhood Program (BBNP).

Resource - Program Presentations & Reports

Better Buildings Neighborhood Program Southeast Consortium Impact Evaluation

Author(s)
Southeast Energy Efficiency Alliance
Publication Date
2013
Organizations or Programs
Southeast Energy Efficiency Alliance (SEEA)

This report presents the impact evaluation conducted of the 13 programs in the Southeast Consortium Better Buildings Neighborhood Program (BBNP).

Resource - Program Presentations & Reports

Better Buildings Pro Forma: Local Energy Alliance Program--Virginia

Author(s)
Local Energy Alliance Program
Publication Date
2012
Organizations or Programs
Local Energy Alliance Program (LEAP)
This presentation explains the pro forma spreadsheet used by Virginia's Local Energy Alliance Program to evaluate program impact.
Resource - Program Presentations & Reports

NYSERDA's Home Performance with ENERGY STAR Process Flow Charts

Author(s)
New York State Energy Research and Development Authority (NYSERDA)
Publication Date
2010
Organizations or Programs
New York State Energy Research and Development Authority (NYSERDA)
Two visual flow charts, one that illustrates the process starting with customer interest to final incentive payment, and another that illustrates the program's quality assurance process.
Resource - Program Materials

Energize New York Overcomes Difficulties Collecting Non-Utility Fuel Data

Author(s)
U.S. Department of Energy
Publication Date
2012
Organizations or Programs
Energize New York

In this video interview segment, Tom Bregman of Energize New York, Energy Smart discusses how to overcoming Difficulties Collecting Non-Utility Fuel Data (e.g., fuel oil, propane).

Resource - Case Studies

NYSERDA Green Jobs-Green New York Case Studies

Author(s)
New York State Energy Research and Development Authority (NYSERDA)
Publication Date
2013
Organizations or Programs
New York State Energy Research and Development Authority (NYSERDA)
Links to residential projects completed under NYSERDA's Green Jobs-Green New York (GJGNY) program.
Resource - Case Studies

NYSERDA Home Performance Case Studies

Author(s)
New York State Energy Research and Development Authority (NYSERDA)
Publication Date
2013
Organizations or Programs
New York State Energy Research and Development Authority (NYSERDA)

Links to case studies of residential projects and contractors under the New York State Energy Research and Development Authority (NYSERDA)'s Home Performance with ENERGY STAR program.

Resource - Case Studies

Content Type

  • Resource (23)
  • Tips for Success (8)

Resource Type

Program Components

  • Market Position & Business Model (4)
  • Program Design & Customer Experience (9)
  • Evaluation & Data Collection (12)
  • Marketing & Outreach (9)
  • Financing (7)
  • Contractor Engagement & Workforce Development (8)

Program Design Phases

  • Overview (3)
  • Strategy Development (65)
  • Planning (77)
  • Implementation (74)
  • (-) Evaluation (31)

States or Territories

  • Alabama (7)
  • Alberta (1)
  • Arizona (9)
  • Arkansas (3)
  • British Columbia (1)
  • California (40)
  • Colorado (19)
  • Connecticut (26)
  • Delaware (2)
  • District of Columbia (1)
  • Florida (11)
  • Georgia (3)
  • Illinois (13)
  • Indiana (3)
  • Iowa (1)
  • Kansas (1)
  • Kentucky (1)
  • Louisiana (6)
  • Maine (13)
  • Maryland (10)
  • Massachusetts (12)
  • Michigan (11)
  • Minnesota (6)
  • Missouri (3)
  • Nebraska (1)
  • New Hampshire (8)
  • New Jersey (4)
  • (-) New York (21)
  • North Carolina (5)
  • Nova Scotia (1)
  • Ohio (12)
  • Ontario (1)
  • Oregon (25)
  • Pennsylvania (8)
  • Rhode Island (9)
  • South Carolina (6)
  • Tennessee (5)
  • Texas (12)
  • (-) U.S. Virgin Islands (3)
  • Utah (2)
  • Vermont (11)
  • (-) Virginia (10)
  • Washington (27)
  • Washington D.C. (1)
  • Washington DC (2)
  • Wisconsin (6)

Organizations or Programs

  • Local Energy Alliance Program (LEAP) (7)
  • New York State Energy Research and Development Authority (NYSERDA) (5)
  • Enhabit (4)
  • Austin Energy (3)
  • Southeast Energy Efficiency Alliance (SEEA) (3)
  • Elevate Energy (2)
  • Energize New York (2)
  • Long Island Green Homes (2)
  • NeighborWorks of Western Vermont (2)
  • RePower Kitsap (2)
  • Solar and Energy Loan Fund (SELF) (2)
  • Arizona Home Performance with ENERGY STAR (1)
  • Arizona Public Service (APS) (1)
  • BC Hydro (1)
  • Beacon Communities Project (1)
  • Be SMART (1)
  • Community Power Works (1)
  • District of Columbia Sustainable Energy Utility (1)
  • Efficiency Maine (1)
  • Efficiency Nova Scotia (1)
  • Energize Bedford (1)
  • Energize Connecticut (1)
  • Energy Efficiency and Renewable Energy Programs (1)
  • Energy Impact Illinois (1)
  • Energy Right Solutions for Buisness (1)
  • Energy Right Solutions for Industry (1)
  • EnergySmart (1)
  • Energy Trust of Oregon (1)
  • Energy Upgrade California (1)
  • Greater Cincinnati Energy Alliance (GCEA) (1)
  • Maryland Home Performance with ENERGY STAR (1)
  • National Grid Energy Efficiency Program (1)
  • New York State Energy Research and Development Authority (NYSERDA) (1)
  • NOLA WISE (1)
  • NYSERDA (1)
  • Ontario Power Authority Industrial Accelerator Program (1)
  • RePower Bainbridge (1)
  • Small Town Energy Program (STEP) (1)
  • Tennessee Valley Authority (TVA) (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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