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Provide information to help customers pick the right contractor

Early on, many Better Buildings Neighborhood Program partners focused on providing customers with a range of contractors to choose from, while providing contractors with access to customers. Customer feedback received by some programs, however, indicated that customers were confused or overwhelmed...
Tips for Success

Recognize customers who make improvements

Some programs provide customers with a “certificate of completion” to recognize and reward homeowners’ accomplishment in completing an upgrade. Visible awards or affirmation, such as yard signs, window stickers, or favorable comparisons to neighbors can motivate homeowners to undertake upgrades...
Tips for Success

Make upgrade benefits visible by showcasing completed projects and actual results

Unlike remodeling projects, home energy upgrade benefits are generally not immediately visible to the casual observer. Strategies that demonstrate tangible benefits from upgrades can help increase understanding and motivation with potential customers. To help energy efficiency become real, some...
Tips for Success

Making an Impact: Low-Income Energy Efficiency Programs

Author(s)
U.S. Department of Energy
Publication Date
2017
Organizations or Programs
Elevate Energy

This summary from a Better Buildings Residential Network peer exchange call focused on unique challenges for energy efficiency and weatherization programs serving lower income residents in single-family and multifamily housing. Speakers include American Council for an Energy-Efficient Economy, Elevate Energy, and Energy Outreach Colorado.

Resource - Topical Presentations

Do You Hear Me Now? Communicating the Value of Non-Energy Benefits (101)

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Elevate Energy

This summary from a Better Buildings Residential Network peer exchange call focused on communicating non-energy benefits that homeowners and building owners are most interested in. Speakers include Elevate Energy, Green & Healthy Homes Initiative, and Skumatz Economic Research Associates, Inc.

Resource - Topical Presentations

Behavior Change Programs: Status and Impact

Author(s)
American Council for an Energy-Efficient Economy
Publication Date
2016
Organizations or Programs
Vermont Home Energy Challenge,
Efficiency Nova Scotia,
Narragansett EnergyWise,
Cool California Challenge,
San Diego Energy Challenge,
Narragansett Residential New Construction Program

Utilities and regulators increasingly rely on behavior change programs as essential parts of their demand side management (DSM) portfolios. This report evaluates the effectiveness of currently available programs, focusing on programs that have been assessed for energy savings. This report focuses on behavior change programs that primarily rely on social-science-based strategies instead of traditional approaches such as incentives, rebates, pricing, or legal and policy strategies. The objective is to help program administrators choose effective behavior change programs for their specific purposes.

Resource - Publications

Green with Envy: Neighbor Comparisons and Social Norms in Five Home Energy Report Programs

Author(s)
Kira Ashby and Hilary Forster, Consortium for Energy Efficiency,
Bruce Ceniceros, Sacramento Municipal Utility District,
Bobbi Wilhelm, Puget Sound Energy,
Kim Friebel, Commonwealth Edison,
Rachel Henschel, National Grid,
Shahana Samiullah, Southern California Edison
Publication Date
2012
Organizations or Programs
National Grid,
Southern California Edison,
Puget Sound Energy,
Sacramento Municipal Utility District (SMUD),
Commonwealth Edison Company (ComED)

This paper explores ways in which program administrators are using social norms to spur behavior change and, as a result, curb energy use. In recent years, home energy reports (HER) programs have applied the concept of social norms to the energy efficiency context. These feedback programs inform customers of how their energy consumption compares to their neighbors' and provide other information about their usage, with the goal of enticing customers to change their energy use behavior to improve their relative neighborhood ranking.

Resource - Publications

Verifying Energy Efficiency Job Creation: Current Practices and Recommendations

Author(s)
American Council for an Energy-Efficient Economy
Publication Date
2015
Organizations or Programs
New York State Energy Research and Development Authority (NYSERDA),
Tennessee Valley Authority (TVA),
Energy Right Solutions for Buisness,
Energy Right Solutions for Industry,
Efficiency Nova Scotia,
National Grid Energy Efficiency Program,
Energy Trust of Oregon,
Energy Efficiency and Renewable Energy Programs,
Enhabit,
District of Columbia Sustainable Energy Utility,
BC Hydro,
Ontario Power Authority Industrial Accelerator Program,
Elevate Energy

Among the many benefits ascribed to energy efficiency is the fact that it can help create jobs. Although this is often used to motivate investments in efficiency programs, verifying job creation benefits is more complicated than it might seem at first. This paper identifies some of the issues that contribute to a lack of consistency in attempts to verify efficiency-related job creation. It then proposes an analytically rigorous and tractable framework for program evaluators to use in future assessments.

Resource - Publications

2014 ACEEE Summer Study on Energy Efficiency in Buildings: Valuing Home Performance Improvements in Real Estate Markets

Author(s)
Elevate Energy
Publication Date
2014
Organizations or Programs
Elevate Energy

This paper describes existing barriers to integrating energy efficiency data into real estate markets, and illustrates recent efforts to address them. National cross-industry collaborations have resulted in standard data collection and transfer tools that allow home performance data to be shared across industries. Real estate markets in some regions have begun including these data into multiple listing services (MLS), making them visible during real estate transactions.

Resource - Publications

A Changing Landscape: The Regional Roundup of Energy Efficiency Policy in the Northeast and Mid-Atlantic States

Author(s)
Northeast Energy Efficiency Partnerships, Inc.
Publication Date
2015

This report represents NEEP’s annual assessment of the major policy developments of 2014, as well as its look into the immediate future, where NEEP gauge states’ progress toward capturing cost-effective energy efficiency as a first-order resource. While looking at the region as a whole, NEEP also provides summary and analysis of some of the biggest building energy efficiency successes and setbacks from Maine to Maryland — including significant energy efficiency legislation and regulations and changes in funding levels for energy efficiency programs.

Resource - Publications

Energy Benchmarking, Rating, and Disclosure for Local Governments

Author(s)
State and Local Energy Efficiency Action Network
Publication Date
2012

This report provides information on how access to energy use data can help local governments create policies for benchmarking and disclosing building energy performance for public and private sector buildings.

Resource - Publications

Energy Benchmarking, Rating, and Disclosure for Regulators of Ratepayer-Funded Programs

Author(s)
State and Local Energy Efficiency Action Network
Publication Date
2012

This report provides information on how supporting access to building benchmarking data can help utilities increase efficiency and drive down energy demand.

Resource - Publications

Chicago Metropolitan Agency for Planning CRIBB Communications

Author(s)
Booz and Company
Publication Date
2011
Organizations or Programs
Energy Impact Illinois
This presentation provides the results of a 1,600-person survey of mid- to high-income households conducted by Energy Impact Illinois (EI2) to gauge attitudes toward home improvements and energy efficiency upgrades.
Resource - Program Presentations & Reports

Quantifying the Financial Benefits of Multifamily Retrofits

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Elevate Energy

In this project, the U.S. Department of Energy Building America team Partnership for Advanced Residential Retrofit (PARR) worked with Elevate Energy on three tasks: to conduct pre- and post-retrofit analysis on the income and expense data of 13 Chicago-area multifamily buildings, to compare Chicago income and expense data to two national samples, and to explore the ramifications that energy-efficiency retrofits have on nine Chicago-area neighborhoods.

Resource - Case Studies

Testing Program Messages

Author(s)
U.S. Department of Energy
Publication Date
2013
Organizations or Programs
Energy Impact Illinois
Energy Impact Illinois (EI2) conducted 1,600 phone surveys of mid- to high-income households. Its aim was to test program messaging and gauge attitudes toward home improvements and energy efficiency upgrades. The surveys provided a number of insights on the target audience's decision process.
Resource - Case Studies

Content Type

  • Resource (12)
  • Tips for Success (3)

Resource Type

Program Components

  • Market Position & Business Model (1)
  • Program Design & Customer Experience (8)
  • Evaluation & Data Collection (7)
  • Marketing & Outreach (6)
  • Contractor Engagement & Workforce Development (2)

Program Design Phases

  • Strategy Development (43)
  • Planning (54)
  • Implementation (60)
  • (-) Evaluation (15)

States or Territories

  • Alabama (7)
  • Alberta (1)
  • Arizona (9)
  • Arkansas (3)
  • British Columbia (1)
  • California (40)
  • Colorado (19)
  • Connecticut (26)
  • Delaware (2)
  • (-) District of Columbia (1)
  • Florida (11)
  • Georgia (3)
  • (-) Illinois (13)
  • Indiana (3)
  • Iowa (1)
  • Kansas (1)
  • Kentucky (1)
  • Louisiana (6)
  • Maine (13)
  • Maryland (10)
  • Massachusetts (12)
  • Michigan (11)
  • Minnesota (6)
  • Missouri (3)
  • Nebraska (1)
  • New Hampshire (8)
  • New Jersey (4)
  • New York (21)
  • North Carolina (5)
  • Nova Scotia (1)
  • Ohio (12)
  • Ontario (1)
  • Oregon (25)
  • Pennsylvania (8)
  • Rhode Island (9)
  • South Carolina (6)
  • Tennessee (5)
  • Texas (12)
  • U.S. Virgin Islands (3)
  • Utah (2)
  • Vermont (11)
  • Virginia (10)
  • Washington (27)
  • (-) Washington D.C. (1)
  • Washington DC (2)
  • Wisconsin (6)

Organizations or Programs

  • Elevate Energy (5)
  • Energy Impact Illinois (5)
  • Efficiency Nova Scotia (2)
  • Enhabit (2)
  • Austin Energy (1)
  • BC Hydro (1)
  • Commonwealth Edison Company (ComED) (1)
  • Community Power Works (1)
  • Cool California Challenge (1)
  • District of Columbia Sustainable Energy Utility (1)
  • Efficiency Maine (1)
  • Energize New York (1)
  • Energy Efficiency and Renewable Energy Programs (1)
  • Energy Right Solutions for Buisness (1)
  • Energy Right Solutions for Industry (1)
  • Energy Trust of Oregon (1)
  • Energy Upgrade California (1)
  • Eversource (1)
  • Maryland Home Performance with ENERGY STAR (1)
  • Narragansett EnergyWise (1)
  • Narragansett Residential New Construction Program (1)
  • National Grid (1)
  • National Grid Energy Efficiency Program (1)
  • New York State Energy Research and Development Authority (NYSERDA) (1)
  • NOLA WISE (1)
  • Ontario Power Authority Industrial Accelerator Program (1)
  • Puget Sound Energy (1)
  • Sacramento Municipal Utility District (SMUD) (1)
  • San Diego Energy Challenge (1)
  • Southern California Edison (1)
  • Tennessee Valley Authority (TVA) (1)
  • Vermont Home Energy Challenge (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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