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Market Position & Business Model – Assess & Improve Processes

Develop processes, strategies, and procedures to continuously improve your organization’s operations and position in the market.
Handbook

Market Position & Business Model – Communicate Impacts

Publicize benefits and lessons learned resulting from your organization’s success in the market.
Handbook

Adapt your business model to fit your external environment

To develop a successful business model, Better Buildings Neighborhood Program partners found it critical to have a strong understanding of the external environment within which they operated. This included who their customers were, who their competitors and partners were, what key policies governed...
Tips for Success

Consider a diversity of funding and revenue sources and make selections based on local opportunities when planning for long-term program sustainability

In order to craft a sustainable financial model, organizations need to identify long-term sustainable revenue sources. As with the Better Buildings Neighborhood Program, grant funding can be a great way to get an effort off the ground; however, grant funding does run out, leaving the need to secure...
Tips for Success

Leverage the many complementary benefits of energy efficiency programs to broaden your organization’s reach and partnership opportunities

Home energy assessments and upgrades can offer more than just energy savings benefits. They can make homes safer, enhance home value, and reduce health risks for residents. Better Buildings Neighborhood Program partners found that emphasizing the full range of benefits that upgrades offered helped...
Tips for Success

Develop partnerships based on an alignment of goals, strong collaboration, and consistent communication

Programs that have developed strong and lasting partnerships have done so by identifying shared goals and seeking ways in which programs and partners can mutually benefit by advancing each other's missions. Even if partners don’t have the same goals as your program, you can still try to find ways to...
Tips for Success

Lessons Learned and the Better Buildings Residential Program Solution Center

Author(s)
U.S. Department of Energy
Publication Date
2016

Take you on a tour of the U.S. Department of Energy’s Better Buildings Residential Program Solution Center content and functionality and explore how you can use the Solution Center to help design, implement, and evaluate residential energy efficiency programs. Program examples focus on contractor engagement and workforce development. Learn how to support and partner with the workforce who will deliver your program’s energy efficiency services by understanding their capacity, recruiting contractor partners, enabling technical training and business development support, and refining program processes over time.

Resource - Webcast

Energy Efficiency and Conservation Loan Program Webinar Series: #3 Residential Energy Efficiency Deep Dive, Part One

Author(s)
U.S. Department of Agriculture,
U.S. Department of Energy
Publication Date
2014

This webinar is the third (in a series of six) hosted by USDA Rural Utility Service (RUS) and focusing on the Energy Efficiency and Conservation Loan Program (EECLP). The first in a two-part series, this webinar shares best practices from the more than 40 competitively selected state and local governments who participated in the U.S. Department of Energy’s Better Buildings Neighborhood Program, including market position and business model, program design and customer experience, evaluation and data collection, marketing and outreach, financing, and contractor engagement and workforce development.

Resource - Webcast

Known Unknowns: Key Energy Efficiency Trends in the New Year

Author(s)
U.S. Department of Energy
Publication Date
2017

This summary from a Better Buildings Residential Network peer exchange call focused on new trends or changes in the market for home energy upgrades heading into the new year. Speakers include E4 The Future, Building Performance Institute, Inc, and American Council for an Energy-Efficient Economy.

Resource - Topical Presentations

State of the Union: Best Practices from 'Most Improved' Energy Efficient States in 2016

Author(s)
U.S. Department of Energy
Publication Date
2017
Organizations or Programs
Efficiency Maine,
Michigan Saves

This summary from a Better Buildings Residential Network peer exchange call focused on how recent policy changes have impacted residential energy efficiency program implementation. Speakers include Efficiency Maine, Michigan Environmental Council, and Groundwork Center for Resilient Communities.

Resource - Topical Presentations

Boom Chika Boom: Demand Response and Behavior Change (301)

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Narragansett EnergyWise Program,
AEP Ohio

This summary from a Better Buildings Residential Network peer exchange call focused on changing homeowner behaviors to reduce energy demands. It featured speakers from City of Fort Collins Utilities,  American Council for an Energy-Efficient Economy, and the Rocky Mountain Institute.

Resource - Topical Presentations

Connect 4: Energy Efficiency in Relation to Other Program and City Goals (101)

Author(s)
U.S. Department of Energy
Publication Date
2016

This summary from a Better Buildings Residential Network peer exchange call focused on how energy efficiency could be used to achieve other goals. It features speakers from the City of Orlando and Seattle City Light.

Resource - Topical Presentations

Here Comes the Sun: Advances in Residential Solar (301)

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Local Energy Alliance Program (LEAP)

This summary from a Better Buildings Residential Network peer exchange call focused on the intersection between solar and residential energy efficiency. Speakers include Ecolibrium3 and Local Energy Alliance Program (LEAP).

Resource - Topical Presentations

Guide for Benchmarking Residential Program Progress with Examples Presentation

Author(s)
U.S. Department of Energy
Publication Date
2015

This presentation focused on the Guide for Benchmarking Residential Program Progress with Examples and its step-by-step guidance for setting up an effective benchmarking process.

Resource - Topical Presentations

Community Readiness Assessments

Author(s)
U.S. Department of Energy
Publication Date
2013
Organizations or Programs
Michigan Saves

This summary from a Better Buildings Residential Network peer exchange call focused on the benefits of community assessments and strategies for gathering information.

Resource - Topical Presentations

Business Models 101 - Terminology and Basic Concepts

Author(s)
U.S. Department of Energy
Publication Date
2011
Presentation aimed at program administrators summarizing business model elements and their usage (i.e., governance, financial structure, assets & infrastructure, and customers).
Resource - Topical Presentations

Small Town Energy Program (STEP) Toolkit

Author(s)
Small Town Energy Program
Publication Date
2013

The Small Town Energy Program (STEP) toolkit gives a complete overview of STEP from planning to implementation. It also includes access to a wide variety of materials developed by the program, including: local asset materials, partner materials, personnel materials, program administrative materials, outreach materials, and surveys. STEP has posted these toolkit documents with the hope that it will assist other small towns and communities in building and running more energy efficiency programs.

Resource - Tools & Calculators

MPower Toolkit

Author(s)
Green For All
Publication Date
2013

The MPower Toolkit provides templates, resources, and lessons learned to address the barriers faced by the affordable multifamily housing sector when accessing energy efficiency upgrades. The toolkit is also intended for all stakeholders involved in efficiency programs, including efficiency program administrators, state and local leaders, utilities, energy consultants, and financial partners. MPower's core model is useful for all building types. In addition, the toolkit’s chapters are broken out into segments that highlight information and innovations that many efficiency programs are incorporating into their own models. The toolkit is a resource for all practitioners involved in implementing MPower and also serves to assist practitioners of other established efficiency programs. The MPower Toolkit draws from the experience of MPower Oregon, although it differentiates between the core MPower model and how MPower Oregon implemented this model.

Resource - Tools & Calculators

The American Housing Survey

Author(s)
U.S. Census Bureau,
U.S. Department of Housing and Urban Development (HUD)

This website provides current data on a wide range of national housing and demographic characteristics.

Resource - Tools & Calculators

The DSIRE Database

Author(s)
U.S. Department of Energy,
North Carolina Solar Center
Publication Date
2014

This database provides comprehensive information on state, federal, local, and utility incentives and policies that are in place to support renewable energy and energy efficiency.

Resource - Tools & Calculators

The Residential Energy Consumption Survey

Author(s)
U.S. Energy Information Administration
Publication Date
2014

This website provides information on U.S. housing characteristics, including energy consumption data.

Resource - Tools & Calculators

Best Practices Self-Benchmarking Tool for Energy Efficiency Programs

Author(s)
Pacific Gas & Electric (PG&E)
Publication Date
2013

The Best Practices Self-Benchmarking Tool can be used to identify in your own programs their strengths, areas of improvement needed, and strategies for improving them, based on the results of the Best Practices Study.

Resource - Tools & Calculators

Sample Business Plan Framework: Not-for-Profit (NGO) Entity

Author(s)
U.S. Department of Energy
Publication Date
2011
Sample business plan framework for a program seeking to operate as a not-for-profit entity.
Resource - Templates & Forms

Business Model Worksheet

Author(s)
U.S. Department of Energy
Publication Date
2011
Worksheet for program administrators to map out their programs' business model framework.
Resource - Templates & Forms

Sample Business Plan Framework: Building Private Sector Capacity

Author(s)
U.S. Department of Energy
Publication Date
2011

Sample business plan framework for a program seeking to build private sector capacity then phase out and stop operating.

Resource - Templates & Forms

Sample Business Plan Framework: Government Entity Operating Using a Fee-Based Structure

Author(s)
U.S. Department of Energy
Publication Date
2011
Sample business plan framework for a program that establishes itself as a government entity, then operates using a fee-based structure.
Resource - Templates & Forms

Sample Business Plan Framework: Marketing Contractor to a Utility

Author(s)
U.S. Department of Energy
Publication Date
2011
Sample business plan framework for a program seeking to operate as a marketing contractor to a utility.
Resource - Templates & Forms

Capturing Energy Efficiency in Residential Real Estate Transactions: Steps That Energy Efficiency Programs Can Take

Author(s)
U.S. Department of Energy
Publication Date
2015

Real estate professionals are increasingly aware that today’s homebuyers consider heating and cooling costs, efficient appliances, and efficient lighting to be important factors in home purchase decisions. Residential energy efficiency and real estate stakeholders, however, agree that the home resale process frequently fails to account for the value of high-performance home features. If investments in energy efficiency were more accurately reflected in home resale prices, homeowners could have greater confidence that these investments would be recouped at resale, and they might make more investments in efficiency.

Resource - Publications

A Changing Landscape: The Regional Roundup of Energy Efficiency Policy in the Northeast and Mid-Atlantic States

Author(s)
Northeast Energy Efficiency Partnerships, Inc.
Publication Date
2015

This report represents NEEP’s annual assessment of the major policy developments of 2014, as well as its look into the immediate future, where NEEP gauge states’ progress toward capturing cost-effective energy efficiency as a first-order resource. While looking at the region as a whole, NEEP also provides summary and analysis of some of the biggest building energy efficiency successes and setbacks from Maine to Maryland — including significant energy efficiency legislation and regulations and changes in funding levels for energy efficiency programs.

Resource - Publications

Assessment of Electricity Savings in the U.S. Achievable through New Appliance/Equipment Efficiency Standards and Building Efficiency Codes (2010 - 2025)

Author(s)
Edison Foundation Institute for Electric Innovation
Publication Date
2012

This report provides a forecast of how building energy codes and appliance efficiency standards are likely to capture significant energy efficiency savings through 2025.

Resource - Publications

Benchmarking and Disclosure: State and Local Policy Design Guide and Sample Policy Language

Author(s)
State and Local Energy Efficiency Action Network
Publication Date
2012

This document provides sample policy language based on a synthesis of existing state and local policies, and discussion on key provisions, for the design of a commercial benchmarking and disclosure policy.

Resource - Publications

Better Buildings Residential Network Partnerships Toolkit

Author(s)
U.S. Department of Energy
Publication Date
2014

This Better Buildings Residential Network Partnerships Toolkit includes templates, tools, guides, and examples to help energy efficiency organizations engage in partnerships that leverage resources and strengthen their programs.

Resource - Publications

Better Buildings Residential Network Lessons Learned: Peer Exchange Calls

Author(s)
U.S. Department of Energy
Publication Date
2014

This document summarizes top takeaways shared by Better Buildings Residential Network members on Peer Exchange Calls, from tips to collaborating with utilities to cost-effective rebate models.

Resource - Publications

Energy Efficiency Quick Start Programs: A Guide to Best Practices

Author(s)
Southeast Energy Efficiency Alliance
Publication Date
2014
Organizations or Programs
Southeast Energy Efficiency Alliance (SEEA)

SEEA created this document to inform the planning, design and delivery of early-stage energy efficiency programs in the Southeast. This document captures general concepts essential to the successful development and implementation of robust program portfolios, as well as lessons learned from prior experience on the regional and national levels.

Resource - Publications

Best Practices for Energy Retrofit Program Design: Business Models Recommendations

Author(s)
Home Performance Resource Center
Publication Date
2010
Organizations or Programs
Austin Energy,
Long Island Green Homes,
New Jersey Home Performance with ENERGY STAR,
New York State Energy Research and Development Authority (NYSERDA),
Enhabit

This paper, which is based on detailed case studies of nine existing state and local programs, presents recommendations for energy upgrade programs to facilitate industry growth and support contractor business models.

Resource - Publications

The Program Administrator Cost of Saved Energy for Utility Customer-Funded Energy Efficiency Programs

Author(s)
Lawrence Berkeley National Laboratory
Publication Date
2014
This report presents the cost of saving energy through efficiency programs funded by utility customers in the period 2009-2011 at the national and regional level for all sectors and the most prevalent program types.
Resource - Publications

Energy Island: A Guide to Creating Your Island Energy Challenge

Author(s)
RePower Bainbridge,
Conservation Services Group,
U.S. Department of Energy
Publication Date
2014
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton
This guide is designed to serve as a "how-to" reference for island communities (or small, similarly sized, more isolated communities) that want to develop and implement a residential energy-efficiency and conservation program. The purpose of this guide is to help communities chart a course for successful program development based on the lessons learned during implementation and operation of RePower Bainbridge, an energy-efficiency program on Bainbridge Island, Washington.
Resource - Publications

Powering the New Energy Future from the Ground Up: Profiles in City-Led Clean Energy Innovation

Author(s)
Climate Solutions
Publication Date
2012

This report profiles the early results of a diverse range of small- to medium-sized American cities with different economic and energy profiles that are pioneering the clean energy economy. Many communities used federal grants to jumpstart long-term strategies to test and refine various clean energy and energy efficiency solutions. Others developed innovative financing strategies in the absence of grant money. These city-led efforts to catalyze local clean energy economic development are important to watch as federal grants sunset, especially in the absence of a comprehensive national energy or climate policy.

Resource - Publications

Preliminary Process and Market Evaluation: Better Buildings Neighborhood Program

Author(s)
Research Into Action, Inc.,
NMR Group Inc.
Publication Date
2012

This report presents the preliminary process and market evaluation of the Better Buildings Neighborhood Program. As part of the evaluation, the report identifies the factors most strongly correlated with the 10 most successful grantees' performance and offers recommendations to the Energy Department and grant recipients for the final program year.

Resource - Publications

$20 Billion Bonanza: Best Practice Utility Energy Efficiency Programs and Their Benefits for the Southwest

Author(s)
Southwest Energy Efficiency Project
Publication Date
2012

This report explores the best practices that utilities should undertake in the development and implementation of energy efficiency programs. The report calculates the impact that investing in energy efficiency will have on jobs, household income, and state and regional economies, along with the other public health benefits such as reducing pollution.

Resource - Publications

Better Buildings Neighborhood Program Business Models Guide

Author(s)
U.S. Department of Energy
Publication Date
2012

This report serves as a resource for program administrators and building contractors who are or may be interested in starting or expanding their services into the residential energy efficiency market.

Resource - Publications

Residential Retrofit Program Design Guide

Author(s)
Oak Ridge National Laboratory
Publication Date
2011

The Residential Retrofit Program Design Guide focuses on the key elements and design characteristics of building and maintaining a successful residential energy upgrade program. The material is presented as a guide for program design and planning from start to finish, laid out in chronological order of program development.

Resource - Publications

Program Experiences: Lessons Learned from the Better Buildings Neighborhood Program

Author(s)
Danielle Sass Byrnett, U.S. Department of Energy
Publication Date
2014

This presentation provides an overview of the results and lessons learned from 41 community partners that participated in the Better Buildings Neighborhood Program. It also provides an overview of the Better Buildings Residential Program Solution Center.

Resource - Program Presentations & Reports

Energize Phoenix Energy Efficiency on an Urban Scale: Year Three Summary Report

Author(s)
Energize Phoenix
Publication Date
2014
Organizations or Programs
Energize Phoenix

This summary report provides scientific results, lessons learned, and recommendations for driving energy efficiency in existing buildings on an urban scale. It includes program marketing lesson learned, such as: personal outreach and call to action events are critical marketing opportunities.

Resource - Program Presentations & Reports

Strategies for Improving Efficiency in Delivering Efficiency

Author(s)
Cynthia Adams, Local Energy Alliance Program,
Larry Earegood, Consumers Energy (MI),
John Schott, NYSERDA,
Gavin Hastings, Arizona Public Service,
Emily Salzberg, Washington State University Energy,
Adam Buick, Community Power Works (WA),
Bob Knight, BKi
Publication Date
2014
Organizations or Programs
Arizona Public Service (APS),
Community Power Works,
Energy Upgrade California,
Local Energy Alliance Program (LEAP),
Michigan Home Performance with ENERGY STAR,
New York State Energy Research and Development Authority (NYSERDA),
RePower Kitsap

Quick summaries of strategies various programs have used to improve the efficiency of delivering efficiency.

Resource - Program Presentations & Reports

Seattle Community Power Works Fall 2012 Progress Report

Author(s)
Washington State University Energy Program
Publication Date
2012

This mid-program evaluation includes extensive analysis of program sectors, including results of surveys of participants, and summarizes lessons learned to date.

Resource - Program Presentations & Reports

National Action Plan for Energy Efficiency Vision 2025: A Framework for Change

Author(s)
National Action Plan for Energy Efficiency
Publication Date
2008

Report describing a goal of achieving all cost-effective energy efficiency by 2025; presents ten implementation goals for states, utilities, and other stakeholders to consider to achieve this goal, and describes what 2025 might look like if the goal is achieved.

Resource - Program Presentations & Reports

Turning Around Your Residential Program: Lessons Learned - City and County of Denver

Author(s)
Elizabeth Babcock, City and County of Denver, Colorado
Publication Date
2012
Organizations or Programs
Denver Energy Challenge
This presentation highlights key plan elements that helped a Denver energy efficiency program reorient toward success.
Resource - Program Presentations & Reports

Better Buildings Pro Forma: Local Energy Alliance Program--Virginia

Author(s)
Local Energy Alliance Program
Publication Date
2012
Organizations or Programs
Local Energy Alliance Program (LEAP)
This presentation explains the pro forma spreadsheet used by Virginia's Local Energy Alliance Program to evaluate program impact.
Resource - Program Presentations & Reports

Going Deep Green: A Whole House Approach: Lessons Learned

Author(s)
Kellie Stickney, SustainableWorks
Publication Date
2012
Organizations or Programs
SustainableWorks
Presentation on the SustainableWorks non-profit general contractor model for supporting energy upgrades in Washington state and lessons learned for implementing a whole house approach.
Resource - Program Presentations & Reports

Get Helpful Tips for Collecting Utility Data

Author(s)
U.S. Department of Energy
Publication Date
2012
Organizations or Programs
Connecticut Neighbor to Neighbor Energy Challenge
A list of tips from Connecticut's Neighbor to Neighbor Energy Challenge for working with utilities to access energy usage data.
Resource - Program Presentations & Reports

What's Working in Residential Energy Efficiency Upgrade Programs: Greater Cincinnati Energy Alliance

Author(s)
Andy Holzhauser, Greater Cincinnati Energy Alliance
Publication Date
2011
Organizations or Programs
Greater Cincinnati Energy Alliance (GCEA)
Presentation on the organization, funding structure, and market focus of the Greater Cincinnati Energy Alliance.
Resource - Program Presentations & Reports

Business Plan Example - Catering for Kids Business Plan

Author(s)
Bplans
Publication Date
2011
Example business plan to serve as an illustration of a functional and realistic business plan.
Resource - Program Materials

Trusting Neighbors

Author(s)
U.S. Department of Energy
Publication Date
2011

Through its target audience research, Rutland, Vermont's NeighborWorks H.E.A.T. Squad learned that neighbors are the most trusted messengers of energy efficiency upgrade information, rather than governments or utilities.

Resource - Case Studies

A Business Case for Home Performance Contracting

Author(s)
Pacific Northwest National Laboratory
Publication Date
2012

This report contains information on the market for home performance upgrades and the opportunities that exist for new home performance contractors; start-up needs and costs for firms entering the home performance contracting industry; home performance business approaches; and how established home performance contractors attract customers. It also contains detailed profiles of eight successful home performance firms across the United States.

Resource - Case Studies

Content Type

  • Resource (49)
  • Tips for Success (4)
  • Handbook (2)

Resource Type

Program Components

  • (-) Market Position & Business Model (55)
  • Program Design & Customer Experience (94)
  • Evaluation & Data Collection (176)
  • Marketing & Outreach (87)
  • Financing (54)
  • Contractor Engagement & Workforce Development (45)

Program Design Phases

  • Overview (4)
  • Strategy Development (165)
  • Planning (164)
  • Implementation (123)
  • (-) Evaluation (55)

States or Territories

  • Arizona (3)
  • California (3)
  • Colorado (2)
  • Connecticut (3)
  • Delaware (1)
  • District of Columbia (1)
  • Florida (2)
  • Kansas (1)
  • Maine (2)
  • Maryland (2)
  • Michigan (2)
  • Minnesota (1)
  • New Hampshire (2)
  • New Jersey (2)
  • New York (2)
  • Ohio (2)
  • Oregon (2)
  • Pennsylvania (2)
  • Rhode Island (2)
  • Vermont (1)
  • Virginia (2)
  • Washington (4)

Organizations or Programs

  • Local Energy Alliance Program (LEAP) (3)
  • Connecticut Neighbor to Neighbor Energy Challenge (2)
  • Enhabit (2)
  • Michigan Saves (2)
  • New York State Energy Research and Development Authority (NYSERDA) (2)
  • RePower Kitsap (2)
  • AEP Ohio (1)
  • Arizona Public Service (APS) (1)
  • Austin Energy (1)
  • Better Buildings Program San Jose (1)
  • Community Power Works (1)
  • Denver Energy Challenge (1)
  • Efficiency Maine (1)
  • Energize Phoenix (1)
  • Energy Upgrade California (1)
  • EnergyWorks (1)
  • EnergyWorks KC (1)
  • Greater Cincinnati Energy Alliance (GCEA) (1)
  • Long Island Green Homes (1)
  • Michigan Home Performance with ENERGY STAR (1)
  • Narragansett EnergyWise Program (1)
  • New Hampshire Better Buildings (1)
  • New Jersey Home Performance with ENERGY STAR (1)
  • RePower Bainbridge (1)
  • RePower Bremerton (1)
  • Solar and Energy Loan Fund (SELF) (1)
  • Southeast Energy Efficiency Alliance (SEEA) (1)
  • Southern California Gas (SoCalGas) (1)
  • SustainableWorks (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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