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Design a program that provides value for contractors and considers their seasonal business cycles

Many residential energy efficiency programs run into challenges maintaining an appropriately sized, well-trained workforce from program launch through maturity, as well as through the fluctuating demand of the seasons of the year. Some programs found that their contractors preferred a smooth annual...
Tips for Success

Establish a clear system and process for ensuring quality work

A residential energy efficiency program’s success is dependent on the quality of work that contractors conduct in customers’ homes. Indeed, an in-depth examination of selected program strategies found that effective quality assurance and quality control programs provided a foundation for quality...
Tips for Success

Establish collaborative partnerships with contractors and communicate with them early and often

Contractors are more likely to serve as program champions when the program engages with them throughout program design, delivery, and improvement. Your contractors are the primary contact points with your customers, and the quality of their interactions and services strongly influences how customers...
Tips for Success

Keys to Successful Quality Assurance and Quality Control Programs (101)

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Energize Connecticut,
Michigan Saves

This summary from a Better Buildings Residential Network peer exchange call focused on quality assurance of energy efficiency services.

Resource - Topical Presentations

Energize Connecticut Training Event Calendar

Author(s)
Energize Connecticut
Publication Date
2017
Organizations or Programs
Energize Connecticut

This calendar provides Energize Connecticut's participating contractors with information on upcoming energy efficiency and renewable energy, classes, seminars and conferences.

Resource - Program Materials

New Jersey's Clean Energy Program: Making it Work for Contractors & Programs

Author(s)
New Jersey Clean Energy
Publication Date
2014
Organizations or Programs
New Jersey Home Performance with ENERGY STAR

This presentation provides an overview of New Jersey Clean Energy's approach to contractor engagement, including contractor participation requirements, procedures for quality assurance and quality control, production incentives, training procedures, and an online contractor portal.

Resource - Program Materials

Content Type

  • Resource (3)
  • Tips for Success (3)

Resource Type

Program Components

  • Market Position & Business Model (2)
  • Program Design & Customer Experience (7)
  • Evaluation & Data Collection (3)
  • Marketing & Outreach (6)
  • Financing (2)
  • (-) Contractor Engagement & Workforce Development (6)

Program Design Phases

  • Overview (2)
  • Strategy Development (4)
  • Planning (4)
  • Implementation (5)
  • Evaluation (3)

States or Territories

  • Connecticut (2)
  • Maryland (1)
  • Michigan (1)
  • New Jersey (1)
  • New York (2)
  • Oregon (1)
  • Texas (1)
  • Vermont (3)
  • Washington (2)

Organizations or Programs

  • Enhabit (13)
  • New York State Energy Research and Development Authority (NYSERDA) (12)
  • Community Power Works (11)
  • Efficiency Maine (10)
  • Austin Energy (6)
  • Energy Impact Illinois (6)
  • RePower Kitsap (5)
  • Local Energy Alliance Program (LEAP) (4)
  • Michigan Saves (4)
  • NeighborWorks H.E.A.T. Squad (4)
  • RePower Bainbridge (4)
  • Arizona Public Service (APS) (3)
  • BetterBuildings for Michigan (3)
  • Energy Upgrade California (3)
  • Long Island Green Homes (3)
  • (-) NeighborWorks of Western Vermont (3)
  • RePower Bremerton (3)
  • Southeast Energy Efficiency Alliance (SEEA) (3)
  • Bridging the Gap (2)
  • Efficiency Vermont (2)
  • (-) Energize Connecticut (2)
  • EnergySmart Colorado (2)
  • Energy Trust of Oregon (2)
  • Fayette County Better Buildings Initiative (2)
  • Keystone Home Energy Loan Program (HELP) (2)
  • Knoxville Extreme Energy Makeover (2)
  • Nexus Energy Center (2)
  • reEnergize (2)
  • Arizona Home Performance with ENERGY STAR (1)
  • BetterBuildings for Greensboro (1)
  • Build It Green (1)
  • Chapel Hill WISE (1)
  • Community Energy Challenge (1)
  • Connecticut Neighbor to Neighbor Energy Challenge (1)
  • Consumers Energy (1)
  • Efficiency Nova Scotia (1)
  • Elevate Energy (1)
  • Energize Bedford (1)
  • Energize New York (1)
  • Energize Phoenix (1)
  • EnergySmart (1)
  • EnergyWorks (1)
  • EnergyWorks KC (1)
  • Greater Cincinnati Energy Alliance (GCEA) (1)
  • Illinois Home Performance with Energy Star (1)
  • (-) New Jersey Home Performance with ENERGY STAR (1)
  • New Mexico Energy$mart (1)
  • Southwest Gas (1)
  • SustainableWorks (1)
  • Wisconsin Energy Conservation Corporation (WECC) (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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