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Ask customers about their program experience and for feedback on how your program can improve—and listen to their responses

Better Buildings Neighborhood Program partners found that conducting surveys of program participants that focus on tangible, easy-to-answer questions, such as the timeliness of service and the quality of work, resulted in better feedback. By including open-ended questions and questions about non...
Tips for Success

Establish data sharing relationships as early as possible

Though potentially challenging, establishing relationships for sharing energy consumption data is critical for evaluating program impact on energy and cost savings. Many Better Buildings Neighborhood Program partners found success by approaching utilities during the program planning phase, or at...
Tips for Success

Better Buildings Pro Forma: Local Energy Alliance Program--Virginia

Author(s)
Local Energy Alliance Program
Publication Date
2012
Organizations or Programs
Local Energy Alliance Program (LEAP)
This presentation explains the pro forma spreadsheet used by Virginia's Local Energy Alliance Program to evaluate program impact.
Resource - Program Presentations & Reports

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  • Tips for Success (2)
  • Resource (1)

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Program Components

  • Market Position & Business Model (2)
  • Program Design & Customer Experience (5)
  • (-) Evaluation & Data Collection (3)
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  • Financing (6)
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Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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