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Energy.gov Office of Energy Efficiency and Renewable Energy Residential Program Guide
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Recognize and reward good contractor performance

Many programs used the information they gathered through their quality assurance efforts to recognize contractors that deliver consistent, high-quality work. Rewarding good contractor performance can help you build trust, strengthen partnerships, and boost workforce morale. You can incentivize...
Tips for Success

Ask customers about their program experience and for feedback on how your program can improve—and listen to their responses

Better Buildings Neighborhood Program partners found that conducting surveys of program participants that focus on tangible, easy-to-answer questions, such as the timeliness of service and the quality of work, resulted in better feedback. By including open-ended questions and questions about non...
Tips for Success

Set realistic expectations for launching and scaling up your program

Many program administrators have found that launching and scaling up a program often takes longer than planned for, especially when forming partnerships with contractors and lenders. New energy efficiency programs often need at least 2-3 years to launch and become fully operational. Across programs...
Tips for Success

Spring Forward: Top Strategies for Growing and Scaling Your Program (301)

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Pacific Gas & Electric Company (PG&E),
New Jersey Clean Energy Program,
Energy Upgrade California

This summary from a Better Buildings Residential Network peer exchange call focused on strategies for scaling up and growing residential energy efficiency programs or contracting businesses. It covered PG&E's Residential Energy Efficiency Program's Pay for Performance (P4P) program. It also covered priority areas to consider when scaling up a program, such as contractor sales and marketing training and maintaining quality.

Resource - Topical Presentations

Community Organizing and Outreach

Author(s)
U.S. Department of Energy
Publication Date
2015
Organizations or Programs
EnergySmart,
Bend Energy Challenge,
Energy Upgrade California

This summary from a Better Buildings Residential Network peer exchange call focused on community-based outreach and organizing strategies to market home energy assessments and upgrades.

Resource - Topical Presentations

Green for All Energy Efficiency Toolkit

Author(s)
Green For All
Publication Date
2012
Organizations or Programs
Enhabit,
Wisconsin Energy Conservation Corporation (WECC),
EnergyWorks KC,
Baltimore Neighborhood Energy Challenge,
BetterBuildings for Greensboro,
Green and Healthy Homes Initiative,
Working Partnerships USA,
NYC Apollo Alliance,
Community Power Works,
New York State Energy Research and Development Authority (NYSERDA),
RePower Bremerton,
Local Energy Alliance Program (LEAP),
RePower Bainbridge,
Better Buildings Near Eastside Neighborhood Sweeps Program,
RePower Kitsap,
Michigan Saves,
Keystone Home Energy Loan Program (HELP),
EnergySmart,
Efficiency Vermont,
Long Island Green Homes,
Energy Impact Illinois,
Energize Bedford,
reEnergize

This practitioner-focused Toolkit for Residential Energy Efficiency Upgrade Programs was created by Green For All to assist new, established, and future energy efficiency programs launch and scale initiatives that can deliver the full promise of the green economy. It is intended as a practical resource that offers examples, tools, and templates that a program manager can deploy to implement a variety of aspects of their program including best practice briefs and summary documents, RFPs, contracts, and other program design and implementation templates that communities nationwide have used to create their own efficiency programs.

Resource - Tools & Calculators

Reactions to the Residential Retrofit Roundtable Recommendations

Author(s)
Richard Faesy and Chris Kramer, Energy Futures Group (Prepared for the Energy Foundation)
Publication Date
2013
Organizations or Programs
Enhabit,
Michigan Saves,
BetterBuildings for Michigan,
Local Energy Alliance Program (LEAP),
NeighborWorks H.E.A.T. Squad,
Energy Works,
Keystone Home Energy Loan Program (HELP),
Efficiency Maine,
Greater Cincinnati Energy Alliance (GCEA)

This report explores the approaches and research needs identified in the Building Retrofit Industry and Market (BRIM) Initiative through in-depth discussion with residential energy upgrade experts including a discussion of Marketing & Outreach and the program/contractor interface.

Resource - Publications

Content Type

  • Resource (4)
  • Tips for Success (3)

Resource Type

Program Components

  • Market Position & Business Model (1)
  • Program Design & Customer Experience (1)
  • Evaluation & Data Collection (1)
  • Marketing & Outreach (2)
  • Financing (1)
  • Contractor Engagement & Workforce Development (3)

Program Design Phases

  • Strategy Development (5)
  • Planning (5)
  • Implementation (4)
  • Evaluation (1)

States or Territories

  • Alabama (2)
  • Alaska (1)
  • Arizona (6)
  • California (45)
  • Colorado (6)
  • Connecticut (1)
  • Delaware (1)
  • Florida (2)
  • Georgia (2)
  • Illinois (2)
  • Louisiana (2)
  • Maine (2)
  • Maryland (3)
  • Michigan (2)
  • Minnesota (2)
  • Missouri (1)
  • New Hampshire (1)
  • (-) New Jersey (1)
  • New York (1)
  • North Carolina (6)
  • Nova Scotia (1)
  • Ohio (2)
  • (-) Oregon (6)
  • Pennsylvania (3)
  • Texas (3)
  • Virginia (17)
  • Washington (1)

Organizations or Programs

  • Enhabit (52)
  • Austin Energy (11)
  • EnergySmart (9)
  • New York State Energy Research and Development Authority (NYSERDA) (9)
  • Energy Trust of Oregon (7)
  • Keystone Home Energy Loan Program (HELP) (7)
  • Michigan Saves (6)
  • NeighborWorks H.E.A.T. Squad (6)
  • Elevate Energy (5)
  • Greater Cincinnati Energy Alliance (GCEA) (5)
  • (-) Local Energy Alliance Program (LEAP) (5)
  • Community Power Works (4)
  • Efficiency Maine (4)
  • Focus on Energy (4)
  • New Jersey Home Performance with ENERGY STAR (4)
  • Be SMART (3)
  • Efficiency Vermont (3)
  • EnergyWorks (3)
  • Long Island Green Homes (3)
  • NeighborWorks of Western Vermont (3)
  • New Jersey Clean Energy Program (3)
  • RePower Bainbridge (3)
  • Arizona Public Service (APS) (2)
  • Bend Energy Challenge (2)
  • Build It Green (2)
  • Efficiency Nova Scotia (2)
  • Energy Impact Illinois (2)
  • (-) Energy Upgrade California (2)
  • EnergyWorks KC (2)
  • Maryland Home Performance with ENERGY STAR (2)
  • Mass Save (2)
  • Pacific Gas & Electric Company (PG&E) (2)
  • PSE&G Whole House Energy Efficiency Program (2)
  • RePower Kitsap (2)
  • Tennessee Valley Authority (TVA) (2)
  • BetterBuildings for Michigan (1)
  • Connecticut Neighbor to Neighbor Energy Challenge (1)
  • Denver Energy Challenge (1)
  • emPowerSBC (1)
  • Energize Bedford (1)
  • Energize Delaware (1)
  • Energize New York (1)
  • EnergySmart Colorado (1)
  • Milwaukee Energy Efficiency (Me2) (1)
  • MPower Oregon (1)
  • reEnergize (1)
  • RePower Bremerton (1)
  • ShopSmart with JEA (1)
  • Southern California Gas (SoCalGas) (1)
  • Texas LoanSTAR (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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