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Follow through with customers

Following up on leads that result from your marketing and outreach efforts quickly and consistently will help your program convert them from interested parties to satisfied customers. Many programs found a sizable drop-off in action if they or their contractors were not able to follow up within a...
Tips for Success

Engage media to garner attention and credibility

Many successful programs found that getting media attention for their offerings and benefits helped add credibility to marketing efforts and expand their reach. By positioning "green" stories or home improvement mini-segments on local television or radio stations, they provided timely content that...
Tips for Success

How to Design and Market Energy Efficiency Programs to Specific Neighborhoods

Author(s)
Michelle Leigh, County of Volusia, Florida,
Andrea Petzel, City of Seattle, Washington,
Lilah Glick, Greater Cincinnati Energy Alliance
Publication Date
2011
Organizations or Programs
Community Power Works,
Volusia County,
FL,
Greater Cincinnati Energy Alliance (GCEA)

This webcast offers information on successful marketing strategies, as well as design considerations and market research insights for creating and marketing successful projects in specific neighborhoods.

Resource - Webcast

Marketing, Communication, and Outreach: Lessons Learned In and Outside Energy Efficiency

Author(s)
U.S. Department of Energy,
Lawrence Berkeley National Laboratory,
Booz Allen Hamilton, Inc.,
Clean Energy Solutions, Inc.,
Local Energy Alliance Program
Publication Date
2010
Organizations or Programs
Greater Cincinnati Energy Alliance (GCEA),
Local Energy Alliance Program (LEAP),
Southeast Energy Efficiency Alliance (SEEA)

This webcast presents lessons learned in marketing, communication, and outreach, including lessons related to marketing plans.

Resource - Webcast

Quality Assurance Strategies

Author(s)
U.S. Department of Energy
Publication Date
2011
Organizations or Programs
Greater Cincinnati Energy Alliance (GCEA)

This peer exchange call summary focused on the challenges and effective combinations of quality assurance strategies.

Resource - Topical Presentations

Leveraging Service Calls and Emergency Repairs for Energy Efficiency Marketing

Author(s)
U.S. Department of Energy
Publication Date
2014
Organizations or Programs
Greater Cincinnati Energy Alliance (GCEA)

This summary from a Better Buildings Residential Network peer exchange call focused on driving demand for energy efficiency by leveraging service calls and emergency repairs.

Resource - Topical Presentations

Better Buildings Program: Brands & Websites

Author(s)
U.S. Department of Energy
Publication Date
2011
Organizations or Programs
BetterBuildings for Michigan,
CharlestonWISE,
Enhabit,
Community Power Works,
Connecticut Neighbor to Neighbor Energy Challenge,
Efficiency Maine,
emPowerSBC,
Energize Bedford,
Energize Phoenix,
EnergySmart Colorado,
Energy Upgrade California,
EnergyWorks,
Greater Cincinnati Energy Alliance (GCEA),
Green Madison,
BetterBuildings Lowell Energy Upgrade,
Milwaukee Energy Efficiency (Me2),
Missouri Agricultural Energy Saving Team - A Revolutionary Opportunity (MAESTRO),
NeighborWorks H.E.A.T. Squad,
New Hampshire BetterBuildings,
New York State Energy Research and Development Authority (NYSERDA),
reEnergize,
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton

This presentation includes the brands, website addresses, and images for most of the Better Buildings Neighborhood Program partners.

Resource - Topical Presentations

Better Buildings Residential Network Social Media Toolkit

Author(s)
U.S. Department of Energy
Publication Date
2015
Organizations or Programs
Greater Cincinnati Energy Alliance (GCEA),
New York State Energy Research and Development Authority (NYSERDA),
Austin Energy,
Efficiency Nova Scotia,
Enhabit,
EnergyFit Nevada

The Better Buildings Residential Network Social Media toolkit can be used to help residential energy efficiency programs learn to engage potential customers through social media. Social media can build brand awareness concerning home energy upgrades and the entities working on them, which can lead to more energy upgrade projects taking place in the long run. This toolkit will help program managers and their staff with decisions like what social media works best for various program needs. When aligned with other marketing and outreach efforts, social media can be a useful tool in attracting home energy upgrade customers. Note that social media changes constantly, so users of this toolkit need to regularly reassess their methods and review results to ensure goals are being met.

Resource - Tools & Calculators

The Energy Efficiency Market in the Greater Cincinnati Region: Energy Savings Potential and Strategies to Improve Performance of Residential and Nonprofit Buildings

Author(s)
American Council for an Energy-Efficient Economy,
University of Cincinnati Economics Center
Publication Date
2011
Organizations or Programs
Greater Cincinnati Energy Alliance (GCEA)

This report analyzes the energy efficiency opportunity presented to the greater Cincinnati region. Analysis of the region and the Greater Cincinnati Energy Alliance (GCEA) programs shows potential energy cost savings, including positive cash flow from energy cost savings that consistently exceed loan payments, for both residential and nonprofit participants. Investment in energy efficiency could make counties more competitive, create jobs, reduce pollution, and help homeowners and nonprofits make cross-cutting building improvements.

Resource - Publications

Better Buildings Neighborhood Program Grantee Incentives

Author(s)
U.S. Department of Energy
Publication Date
2012
Organizations or Programs
Atlanta SHINE,
Be SMART,
Beacon Communities Project,
BetterBuildings for Michigan,
BetterBuildings for Greensboro,
BetterBuildings Lowell Energy Upgrade,
Camden POWER - A Better Buildings Initiative,
CarrboroWISE,
City of Indianapolis Better Buildings Program,
Chapel Hill WISE,
CharlestonWISE,
Enhabit,
Community Alliance for Energy Efficiency (Cafe2),
Community Power Works,
Connecticut Neighbor to Neighbor Energy Challenge,
DecaturWISE,
Efficiency Maine,
emPowerSBC,
Energize Phoenix,
EnergyFit Nevada,
Energy Impact Illinois,
EnergySmart,
Energy Upgrade California,
EnergyWorks,
Fayette County Better Buildings Initiative,
Greater Cincinnati Energy Alliance (GCEA),
Huntsville WISE,
Local Energy Alliance Program (LEAP),
Michigan Saves,
Missouri Agricultural Energy Saving Team - A Revolutionary Opportunity (MAESTRO),
NeighborWorks H.E.A.T. Squad,
New York State Energy Research and Development Authority (NYSERDA),
reEnergize,
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton,
Richmond Regional Energy Alliance (RREA),
ShopSmart with JEA,
Solar and Energy Loan Fund (SELF),
Small Town Energy Program (STEP),
Wisconsin Energy Conservation Corporation (WECC),
Southeast Energy Efficiency Alliance (SEEA)

This publication summarizes some of the incentives offered by Better Buildings Neighborhood Program partners.

Resource - Publications

Overview of Marketing Methods for Local Retrofit Programs

Author(s)
Oak Ridge National Laboratory
Publication Date
2011
Organizations or Programs
Cambridge Energy Alliance,
Greater Cincinnati Energy Alliance (GCEA),
Neighborhood Energy Action Partnership,
WeatherizeDC
This report shares strategies for marketing local energy efficiency programs, particularly through focused messaging, leveraging partnerships, and social media.
Resource - Publications

City of Greensboro Better Buildings Project: Market Assessment

Author(s)
Environmental Finance Center at The University of North Carolina at Chapel Hill
Publication Date
2011
Organizations or Programs
BetterBuildings for Greensboro
This market assessment for the City of Greensboro, North Carolina identifies the customers and potential demand for an energy efficiency upgrade financing program.
Resource - Program Presentations & Reports

Greater Cincinnati Energy Alliance 2012 Green Business Award

Author(s)
Greater Cincinnati Energy Alliance
Publication Date
2012
Organizations or Programs
Greater Cincinnati Energy Alliance (GCEA)
This article promotes the Greater Cincinnati Energy Alliance's 2012 U.S. Green Building Council /Business Courier Green Business Award for Education/Outreach Ð Nonprofit. The award celebrated the program's outreach approach of reaching out to homeowners directly through community engagement and neighborhood canvassing.
Resource - Program Materials

City of Greensboro Request for Proposal: Business Process Management Information Technology Tool

Author(s)
BetterBuildings for Greensboro
Publication Date
2012
Organizations or Programs
BetterBuildings for Greensboro
Example Request for Proposal (RFP) to provide The City of Greensboro with an estimate for the work required to create a Business Process Management Information Technology Tool (BPM IT Tool) for a municipal energy efficiency project.
Resource - Program Materials

Content Type

  • Resource (12)
  • Tips for Success (2)

Resource Type

Program Components

  • Market Position & Business Model (4)
  • Program Design & Customer Experience (8)
  • (-) Evaluation & Data Collection (3)
  • (-) Marketing & Outreach (11)
  • Financing (9)
  • Contractor Engagement & Workforce Development (2)

Program Design Phases

  • Overview (1)
  • Strategy Development (8)
  • Planning (6)
  • Implementation (8)
  • Evaluation (4)

States or Territories

  • Alabama (1)
  • Arizona (1)
  • Colorado (2)
  • Connecticut (1)
  • Florida (2)
  • Louisiana (1)
  • Michigan (1)
  • Nevada (1)
  • New York (1)
  • North Carolina (2)
  • Ohio (8)
  • Oregon (1)
  • Texas (1)
  • Virginia (1)

Organizations or Programs

  • Energy Upgrade California (34)
  • Enhabit (26)
  • New York State Energy Research and Development Authority (NYSERDA) (20)
  • Efficiency Maine (19)
  • Connecticut Neighbor to Neighbor Energy Challenge (15)
  • Energy Impact Illinois (13)
  • Southeast Energy Efficiency Alliance (SEEA) (13)
  • Efficiency Vermont (12)
  • EnergySmart Colorado (12)
  • (-) Greater Cincinnati Energy Alliance (GCEA) (12)
  • Local Energy Alliance Program (LEAP) (12)
  • Austin Energy (11)
  • EnergyWorks (11)
  • Community Power Works (10)
  • Energize Phoenix (9)
  • EnergySmart (9)
  • Michigan Saves (9)
  • RePower Bainbridge (9)
  • RePower Bremerton (9)
  • RePower Kitsap (9)
  • BetterBuildings for Michigan (8)
  • Focus on Energy (8)
  • NOLA WISE (8)
  • Elevate Energy (7)
  • National Grid (7)
  • NeighborWorks H.E.A.T. Squad (7)
  • Denver Energy Challenge (6)
  • Mass Save (6)
  • CharlestonWISE (5)
  • Efficiency Nova Scotia (5)
  • Cambridge Energy Alliance (4)
  • Energize Connecticut (4)
  • Energize Delaware (4)
  • Energy Trust of Oregon (4)
  • Eversource (4)
  • Puget Sound Energy (4)
  • ShopSmart with JEA (4)
  • Small Town Energy Program (STEP) (4)
  • Arizona Public Service (APS) (3)
  • (-) BetterBuildings for Greensboro (3)
  • CoMo Energy Challenge (3)
  • emPowerSBC (3)
  • Illinois Home Performance with Energy Star (3)
  • Keystone Home Energy Loan Program (HELP) (3)
  • Low Income Energy Efficiency (LIEE) Program (3)
  • Milwaukee Energy Efficiency (Me2) (3)
  • New Jersey Home Performance with ENERGY STAR (3)
  • reEnergize (3)
  • Sacramento Municipal Utility District (SMUD) (3)
  • Solar and Energy Loan Fund (SELF) (3)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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