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Who's Got Game? Interactive Customer Engagement Strategies

Author(s)
U.S. Department of Energy
Publication Date
2017
Organizations or Programs
Consumers Energy Smart Energy Challenge,
Focus on Energy

This summary from a Better Buildings Residential Network peer exchange call focused on key challenges and opportunities to deploy interactive engagement strategies including customer segmentation, loyalty and reward programs, and gamification. It features speakers from Fiveworx, ICF International, and Cool Choices.

Resource - Topical Presentations

A Policymaker’s Guide to Scaling Home Energy Upgrades

Author(s)
State and Local Energy Efficiency Action Network
Publication Date
2015
Organizations or Programs
EnergySmart,
New York State Energy Research and Development Authority (NYSERDA),
Enhabit,
Mass Save,
Tennessee Valley Authority (TVA),
Manitoba Hydro,
Keystone Home Energy Loan Program (HELP),
Michigan Saves,
Warehouse for Energy Efficiency Loans,
Austin Energy,
Efficiency Vermot,
Midwest Energy Efficiency Alliance,
Illinois Home Performance with Energy Star,
Build It Green,
Earth Advantage,
Elevate Energy,
Arizona Public Service (APS),
Pacific Gas and Electric Company,
NeighborWorks H.E.A.T. Squad

This Guide is designed to help state and local policymakers to take full advantage of new policy developments by providing them with a comprehensive set of tools to support launching or accelerating residential energy efficiency programs. The Guide focuses on four categories of policies that have proven particularly effective in providing a framework within which residential energy efficiency programs can thrive: incentives and financing, making the value of energy efficiency visible in the real estate market, data access and standardization, and supporting utility system procurement of energy efficiency.

Resource - Publications

Content Type

  • Resource (2)

Resource Type

Program Components

  • Program Design & Customer Experience (1)
  • Evaluation & Data Collection (1)
  • Marketing & Outreach (2)

Program Design Phases

  • Strategy Development (1)
  • Planning (2)
  • Implementation (2)
  • Evaluation (1)

States or Territories

  • Alabama (1)
  • Alaska (1)
  • Arizona (5)
  • Arkansas (2)
  • British Columbia (1)
  • California (8)
  • Colorado (3)
  • Connecticut (2)
  • Delaware (1)
  • Florida (2)
  • Georgia (4)
  • Hawaii (1)
  • Illinois (5)
  • Kansas (1)
  • Kentucky (1)
  • Louisiana (6)
  • Manitoba (1)
  • Maryland (2)
  • Massachusetts (11)
  • (-) Michigan (2)
  • Minnesota (2)
  • Missouri (3)
  • Montana (1)
  • Nevada (1)
  • New Hampshire (2)
  • New Jersey (1)
  • New York (4)
  • Ohio (2)
  • Oklahoma (1)
  • Oregon (5)
  • Pennsylvania (4)
  • Rhode Island (4)
  • South Dakota (1)
  • Texas (3)
  • Utah (1)
  • Vermont (2)
  • Virginia (2)
  • Washington (3)
  • Washington DC (3)
  • Wisconsin (10)

Organizations or Programs

  • Michigan Saves (22)
  • BetterBuildings for Michigan (10)
  • Austin Energy (5)
  • New York State Energy Research and Development Authority (NYSERDA) (5)
  • Enhabit (4)
  • Efficiency Maine (3)
  • Elevate Energy (3)
  • Energy Outreach Colorado (3)
  • Greater Cincinnati Energy Alliance (GCEA) (3)
  • EnergyWorks (2)
  • Keystone Home Energy Loan Program (HELP) (2)
  • NeighborWorks H.E.A.T. Squad (2)
  • Arizona Public Service (APS) (1)
  • Beacon Communities Project (1)
  • BeSmart Maryland (1)
  • Build It Green (1)
  • CharlestonWISE (1)
  • ConEdison’s Brooklyn Queens Demand Management Program (1)
  • Connecticut Neighbor to Neighbor Energy Challenge (1)
  • Consumers Energy (1)
  • Consumers Energy Smart Energy Challenge (1)
  • Denver Energy Challenge (1)
  • Earth Advantage (1)
  • Efficiency Vermont (1)
  • Efficiency Vermot (1)
  • Energize Connecticut (1)
  • Energize Delaware (1)
  • Energize New York (1)
  • EnergySmart (1)
  • Energy Upgrade California (1)
  • Florida's Multifamily Energy Retrofit Program (1)
  • (-) Focus on Energy (1)
  • Illinois Home Performance with Energy Star (1)
  • Kansas How$mart (1)
  • Keeping PACE in Texas (1)
  • Lean and Green Michigan (1)
  • Local Energy Alliance Program (LEAP) (1)
  • Manitoba Hydro (1)
  • (-) Mass Save (1)
  • Midwest Energy Efficiency Alliance (1)
  • Milwaukee Energy Efficiency (Me2) (1)
  • Nebraska Dollar and Energy Savings Program (1)
  • Pacific Gas and Electric Company (1)
  • Sacramento Municipal Utility District (SMUD) (1)
  • Set the PACE St. Louis (1)
  • SustainableWorks (1)
  • Tennessee Valley Authority (TVA) (1)
  • Texas LoanSTAR (1)
  • Warehouse for Energy Efficiency Loans (1)
  • Watt Watchers (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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