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Set realistic expectations for launching and scaling up your program

Many program administrators have found that launching and scaling up a program often takes longer than planned for, especially when forming partnerships with contractors and lenders. New energy efficiency programs often need at least 2-3 years to launch and become fully operational. Across programs...
Tips for Success

Provide customers with a single point of contact to help them through the upgrade process

While homeowners may be interested in the benefits of an energy upgrade, many are deterred from completing an upgrade project because of the complex and unknown process. Often, a significant portion of homeowners who receive energy assessments do not continue with the upgrades. As part of the Better...
Tips for Success

Concierge Programs for Contractors - They're Not Just for Consumers Anymore

Author(s)
Jonathan Cohen, U.S. Department of Energy,
Ryan Clemmer, Clean Energy Works Oregon (now Enhabit),
Melanie Paskevich, NeighborWorks,
Jay Karwoski, ICF International
Publication Date
2012
Organizations or Programs
Enhabit,
NeighborWorks H.E.A.T. Squad

This webcast includes slides and information on programs' use of concierge programs to support contractors. It highlights two program examples: Clean Energy Works Oregon (now Enhabit) and Vermont NeighborWorks.

Resource - Webcast

Concierge Programs for Contractors - They're Not Just for Consumers Anymore

Author(s)
Jonathan Cohen, U.S. Department of Energy,
Ryan Clemmer, Clean Energy Works Oregon (now Enhabit),
Melanie Paskevich, NeighborWorks,
Jay Karwoski, ICF International
Publication Date
2012
Organizations or Programs
Enhabit,
NeighborWorks H.E.A.T. Squad

This webcast includes slides and information on programs' use of concierge programs to support contractors. It highlights two program examples: Clean Energy Works Oregon (now Enhabit) and Vermont NeighborWorks.

Resource - Topical Presentations

Diversifying Funding Sources and Building New Revenue Streams (201)

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Energize Connecticut

This summary from a Better Buildings Residential Network peer exchange call focused on how organizations can diversify and grow new revenue streams and types of financing approaches used to make resources stretch further and help homeowners finance upgrades. Speakers include Connecticut Green Bank, Sealed, and Craft3.

Resource - Topical Presentations

Lessons for Improving Home Upgrade Programs – Better Buildings Accelerator

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Enhabit,
NeighborWorks H.E.A.T. Squad,
Build It Green

Better Buildings Home Upgrade Program Accelerator partners, Build It Green, Enhabit, and NeighborWorks of Western Vermont, discussed steps for streamlining program processes, and strategies to improve data management, contractor relationships, and customer experiences. Tools and resources were presented as examples of how these ideas can be implemented in programs across the country.

Resource - Topical Presentations

A Policymaker’s Guide to Scaling Home Energy Upgrades

Author(s)
State and Local Energy Efficiency Action Network
Publication Date
2015
Organizations or Programs
EnergySmart,
New York State Energy Research and Development Authority (NYSERDA),
Enhabit,
Mass Save,
Tennessee Valley Authority (TVA),
Manitoba Hydro,
Keystone Home Energy Loan Program (HELP),
Michigan Saves,
Warehouse for Energy Efficiency Loans,
Austin Energy,
Efficiency Vermot,
Midwest Energy Efficiency Alliance,
Illinois Home Performance with Energy Star,
Build It Green,
Earth Advantage,
Elevate Energy,
Arizona Public Service (APS),
Pacific Gas and Electric Company,
NeighborWorks H.E.A.T. Squad

This Guide is designed to help state and local policymakers to take full advantage of new policy developments by providing them with a comprehensive set of tools to support launching or accelerating residential energy efficiency programs. The Guide focuses on four categories of policies that have proven particularly effective in providing a framework within which residential energy efficiency programs can thrive: incentives and financing, making the value of energy efficiency visible in the real estate market, data access and standardization, and supporting utility system procurement of energy efficiency.

Resource - Publications

Reactions to the Residential Retrofit Roundtable Recommendations

Author(s)
Richard Faesy and Chris Kramer, Energy Futures Group (Prepared for the Energy Foundation)
Publication Date
2013
Organizations or Programs
Enhabit,
Michigan Saves,
BetterBuildings for Michigan,
Local Energy Alliance Program (LEAP),
NeighborWorks H.E.A.T. Squad,
Energy Works,
Keystone Home Energy Loan Program (HELP),
Efficiency Maine,
Greater Cincinnati Energy Alliance (GCEA)

This report explores the approaches and research needs identified in the Building Retrofit Industry and Market (BRIM) Initiative through in-depth discussion with residential energy upgrade experts including a discussion of Marketing & Outreach and the program/contractor interface.

Resource - Publications

Content Type

  • Resource (6)
  • Tips for Success (2)

Resource Type

Program Components

  • Market Position & Business Model (1)
  • Program Design & Customer Experience (4)
  • Evaluation & Data Collection (1)
  • Marketing & Outreach (2)
  • Financing (2)
  • Contractor Engagement & Workforce Development (3)

Program Design Phases

  • Overview (1)
  • Strategy Development (6)
  • Planning (7)
  • Implementation (5)
  • Evaluation (2)

States or Territories

  • Alabama (2)
  • Alaska (2)
  • Arizona (2)
  • Arkansas (1)
  • California (7)
  • Colorado (11)
  • Connecticut (11)
  • Delaware (2)
  • Florida (1)
  • Georgia (1)
  • Hawaii (1)
  • Illinois (3)
  • Kansas (2)
  • Kentucky (1)
  • Manitoba (1)
  • Maryland (3)
  • Massachusetts (1)
  • Michigan (4)
  • Minnesota (2)
  • Missouri (3)
  • Montana (1)
  • Nevada (1)
  • New Hampshire (1)
  • New Jersey (2)
  • New York (4)
  • Nova Scotia (1)
  • Ohio (3)
  • Oklahoma (1)
  • (-) Oregon (8)
  • Pennsylvania (2)
  • Rhode Island (2)
  • South Dakota (1)
  • Tennessee (1)
  • Texas (1)
  • Utah (1)
  • Vermont (12)
  • Virginia (2)
  • Washington (2)
  • Washington DC (1)
  • Wisconsin (2)

Organizations or Programs

  • Enhabit (51)
  • Austin Energy (10)
  • EnergySmart (9)
  • Energy Trust of Oregon (7)
  • Keystone Home Energy Loan Program (HELP) (7)
  • Michigan Saves (6)
  • New York State Energy Research and Development Authority (NYSERDA) (6)
  • Greater Cincinnati Energy Alliance (GCEA) (5)
  • Local Energy Alliance Program (LEAP) (5)
  • (-) NeighborWorks H.E.A.T. Squad (5)
  • Community Power Works (4)
  • Efficiency Maine (4)
  • Elevate Energy (4)
  • Focus on Energy (4)
  • Be SMART (3)
  • Efficiency Vermont (3)
  • EnergyWorks (3)
  • NeighborWorks of Western Vermont (3)
  • RePower Bainbridge (3)
  • Arizona Public Service (APS) (2)
  • Bend Energy Challenge (2)
  • Build It Green (2)
  • Efficiency Nova Scotia (2)
  • Energy Impact Illinois (2)
  • EnergyWorks KC (2)
  • Long Island Green Homes (2)
  • Mass Save (2)
  • RePower Kitsap (2)
  • Tennessee Valley Authority (TVA) (2)
  • BetterBuildings for Michigan (1)
  • Connecticut Neighbor to Neighbor Energy Challenge (1)
  • (-) Denver Energy Challenge (1)
  • (-) emPowerSBC (1)
  • Energize Bedford (1)
  • (-) Energize Connecticut (1)
  • Energize New York (1)
  • EnergySmart Colorado (1)
  • Energy Upgrade California (1)
  • Illinois Home Performance with Energy Star (1)
  • Indianapolis Better Buildings Program (1)
  • Milwaukee Energy Efficiency (Me2) (1)
  • MPower Oregon (1)
  • New Mexico Energy$mart (1)
  • Public Service of New Hampshire (1)
  • reEnergize (1)
  • RePower Bremerton (1)
  • SaveGreen Project (1)
  • ShopSmart with JEA (1)
  • Southern California Gas (SoCalGas) (1)
  • Texas LoanSTAR (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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