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Have clear rules and systems for identifying and remedying contractor problems

Even with the best contractor partners, a program may sometimes encounter difficulties that require remediation. Consistent with Home Performance with ENERGY STAR program principles, many Better Buildings Neighborhood Program partners discovered that they could address these difficulties by...
Tips for Success

Contractors are your sales team – educate and empower them with the skills to sell home energy upgrades

Many home performance programs have confronted the challenge of how to reach out to more customers and to improve conversion rates of customer interest into completed upgrades. Realizing that the contractor is a primary face-to-face link between customers and the program, some Better Buildings...
Tips for Success

Provide information to help customers pick the right contractor

Early on, many Better Buildings Neighborhood Program partners focused on providing customers with a range of contractors to choose from, while providing contractors with access to customers. Customer feedback received by some programs, however, indicated that customers were confused or overwhelmed...
Tips for Success

Keys to Successful Quality Assurance and Quality Control Programs (101)

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Energize Connecticut,
Michigan Saves

This summary from a Better Buildings Residential Network peer exchange call focused on quality assurance of energy efficiency services.

Resource - Topical Presentations

Contractor Sales Training

Author(s)
U.S. Department of Energy
Publication Date
2012
Organizations or Programs
EnergyWorks,
Efficiency Maine,
BetterBuildings for Michigan

This peer exchange call summary focused on sales training assistance programs for contractors.

Resource - Topical Presentations

Green for All Energy Efficiency Toolkit

Author(s)
Green For All
Publication Date
2012
Organizations or Programs
Enhabit,
Wisconsin Energy Conservation Corporation (WECC),
EnergyWorks KC,
Baltimore Neighborhood Energy Challenge,
BetterBuildings for Greensboro,
Green and Healthy Homes Initiative,
Working Partnerships USA,
NYC Apollo Alliance,
Community Power Works,
New York State Energy Research and Development Authority (NYSERDA),
RePower Bremerton,
Local Energy Alliance Program (LEAP),
RePower Bainbridge,
Better Buildings Near Eastside Neighborhood Sweeps Program,
RePower Kitsap,
Michigan Saves,
Keystone Home Energy Loan Program (HELP),
EnergySmart,
Efficiency Vermont,
Long Island Green Homes,
Energy Impact Illinois,
Energize Bedford,
reEnergize

This practitioner-focused Toolkit for Residential Energy Efficiency Upgrade Programs was created by Green For All to assist new, established, and future energy efficiency programs launch and scale initiatives that can deliver the full promise of the green economy. It is intended as a practical resource that offers examples, tools, and templates that a program manager can deploy to implement a variety of aspects of their program including best practice briefs and summary documents, RFPs, contracts, and other program design and implementation templates that communities nationwide have used to create their own efficiency programs.

Resource - Tools & Calculators

Efficiency Maine Downloads and Forms Portal

Author(s)
Efficiency Maine
Publication Date
2013
Organizations or Programs
Efficiency Maine

Efficiency Maine developed this online portal, where many of its program forms are available for download (e.g., program overviews and manuals, participation agreements, and related application materials).

Resource - Templates & Forms

Contractor Sales Training: Providing the Skills Necessary to Sell Comprehensive Home Energy Upgrades

Author(s)
Lawrence Berkeley National Laboratory
Publication Date
2011
Organizations or Programs
Efficiency Maine

This Lawrence Berkeley National Laboratory Clean Energy Policy Brief describes how adding sales skills to contractors' existing technical expertise helps convert more assessments into comprehensive home energy upgrades. It profiles Efficiency Maine's contractor sales training and includes a list of resources.

Resource - Publications

Reactions to the Residential Retrofit Roundtable Recommendations

Author(s)
Richard Faesy and Chris Kramer, Energy Futures Group (Prepared for the Energy Foundation)
Publication Date
2013
Organizations or Programs
Enhabit,
Michigan Saves,
BetterBuildings for Michigan,
Local Energy Alliance Program (LEAP),
NeighborWorks H.E.A.T. Squad,
Energy Works,
Keystone Home Energy Loan Program (HELP),
Efficiency Maine,
Greater Cincinnati Energy Alliance (GCEA)

This report explores the approaches and research needs identified in the Building Retrofit Industry and Market (BRIM) Initiative through in-depth discussion with residential energy upgrade experts including a discussion of Marketing & Outreach and the program/contractor interface.

Resource - Publications

Home Energy Savings Program Insight on Workforce Development

Author(s)
Dana Fischer, Efficiency Maine Trust
Publication Date
2014
Organizations or Programs
Efficiency Maine

Insights from Efficiency Maine related to Workforce Development.

Resource - Program Presentations & Reports

Energize Connecticut Training Event Calendar

Author(s)
Energize Connecticut
Publication Date
2017
Organizations or Programs
Energize Connecticut

This calendar provides Energize Connecticut's participating contractors with information on upcoming energy efficiency and renewable energy, classes, seminars and conferences.

Resource - Program Materials

Sample Energy Reduction Plan: 1234 Any Street

Author(s)
Efficiency Maine
Publication Date
2013
Organizations or Programs
Efficiency Maine
Sample energy reduction plan that details specific steps to be taken by the ownership and management at 1234 Any Street to achieve estimated energy savings based on an energy assessment.
Resource - Program Materials

Spotlight on Maine: Contractor Sales Training Boosts Energy Upgrade Conversions

Author(s)
U.S. Department of Energy
Publication Date
2012
Organizations or Programs
Efficiency Maine

This case study explains how Efficiency Maine provided contractor sales training to boost upgrade conversions.

Resource - Case Studies

Content Type

  • Resource (10)
  • Tips for Success (3)

Resource Type

Program Components

  • Market Position & Business Model (2)
  • Program Design & Customer Experience (16)
  • Evaluation & Data Collection (9)
  • Marketing & Outreach (16)
  • Financing (11)
  • (-) Contractor Engagement & Workforce Development (13)

Program Design Phases

  • Overview (2)
  • Strategy Development (6)
  • Planning (6)
  • Implementation (11)
  • Evaluation (5)

States or Territories

  • California (1)
  • Connecticut (3)
  • Illinois (1)
  • Maine (9)
  • Maryland (1)
  • Michigan (2)
  • Nebraska (1)
  • New York (1)
  • North Carolina (1)
  • Oregon (3)
  • Pennsylvania (1)
  • Texas (1)
  • Washington (1)

Organizations or Programs

  • Enhabit (13)
  • New York State Energy Research and Development Authority (NYSERDA) (12)
  • Community Power Works (11)
  • (-) Efficiency Maine (10)
  • Austin Energy (6)
  • Energy Impact Illinois (6)
  • RePower Kitsap (5)
  • Local Energy Alliance Program (LEAP) (4)
  • Michigan Saves (4)
  • NeighborWorks H.E.A.T. Squad (4)
  • RePower Bainbridge (4)
  • Arizona Public Service (APS) (3)
  • BetterBuildings for Michigan (3)
  • Energy Upgrade California (3)
  • Long Island Green Homes (3)
  • NeighborWorks of Western Vermont (3)
  • RePower Bremerton (3)
  • Southeast Energy Efficiency Alliance (SEEA) (3)
  • Bridging the Gap (2)
  • Efficiency Vermont (2)
  • (-) Energize Connecticut (2)
  • EnergySmart Colorado (2)
  • Energy Trust of Oregon (2)
  • Fayette County Better Buildings Initiative (2)
  • Keystone Home Energy Loan Program (HELP) (2)
  • Knoxville Extreme Energy Makeover (2)
  • Nexus Energy Center (2)
  • reEnergize (2)
  • Arizona Home Performance with ENERGY STAR (1)
  • (-) BetterBuildings for Greensboro (1)
  • Build It Green (1)
  • Chapel Hill WISE (1)
  • Community Energy Challenge (1)
  • Connecticut Neighbor to Neighbor Energy Challenge (1)
  • Consumers Energy (1)
  • Efficiency Nova Scotia (1)
  • Elevate Energy (1)
  • Energize Bedford (1)
  • Energize New York (1)
  • Energize Phoenix (1)
  • EnergySmart (1)
  • EnergyWorks (1)
  • EnergyWorks KC (1)
  • Greater Cincinnati Energy Alliance (GCEA) (1)
  • Illinois Home Performance with Energy Star (1)
  • New Jersey Home Performance with ENERGY STAR (1)
  • New Mexico Energy$mart (1)
  • Southwest Gas (1)
  • SustainableWorks (1)
  • Wisconsin Energy Conservation Corporation (WECC) (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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