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Offer homeowners multiple types of assessments

Several successful residential energy efficiency programs offered multiple types of home energy assessments to appeal to a wider spectrum of homeowner interests and needs. These ranged from online home assessments to brief walk-throughs to full diagnostic testing. A comprehensive evaluation of over...
Tips for Success

Connect home performance professionals to trainings focused on the skills that employers want and the community needs

Effective home performance contractors require many types of skills and expertise. To help individuals develop those skills, programs can target training on the specific topics and skills needed for successful home performance work. Many Better Buildings Neighborhood Program partners found that they...
Tips for Success

Maintain a sufficient workforce from program launch into program maturity

Your program will rely on its contractor base in order to succeed, so take steps to ensure that the capacity of the workforce is sufficient to launch your program and to maintain it as it grows. An evaluation of over 140 programs found that successful programs fostered and maintained relationships...
Tips for Success

Provide information to help customers pick the right contractor

Early on, many Better Buildings Neighborhood Program partners focused on providing customers with a range of contractors to choose from, while providing contractors with access to customers. Customer feedback received by some programs, however, indicated that customers were confused or overwhelmed...
Tips for Success

Provide materials and training to ensure data quality, consistency, and accuracy

Many Better Buildings Neighborhood Program partners found that it is important to get buy-in from program staff and contractors on the importance of data integrity to the program mission and then to invest time to develop materials and train everyone who has a role in data collection and analysis...
Tips for Success

Adapt messages to your primary target audience’s needs

Many programs found that market research can help identify, segment, and characterize audiences to understand how to prioritize them. A comprehensive evaluation of over 140 programs across the United States found that programs had greater success when they identified specific target populations...
Tips for Success

Community High-Road Agreement for Seattle's Residential Retrofit Programs

Author(s)
Community Power Works
Publication Date
2010
Organizations or Programs
Community Power Works

This agreement outlines the goals, contractor standards, hiring standards, training program standards, and procedures for contractor participation in Seattle's Community Power Works program. As a "high-road" agreement, the employment and contracting standards are designed to ensure broad access to economic opportunities for all types of businesses and workers, support training on sustainable career paths, and ensure high-quality work.

Resource - Program Materials

Data-Driven Mailing Helps Heat Up Untapped Seattle Market

Author(s)
U.S. Department of Energy
Publication Date
2013
Organizations or Programs
Community Power Works
This case study explains how Community Power Works segmented its primary audience by focusing on owners of oil-heated homes with great results. This case study shares the program's outreach strategy and tactics for recruiting owners of oil-heated homes.
Resource - Case Studies

Content Type

  • Tips for Success (6)
  • Resource (2)

Resource Type

Program Components

  • Program Design & Customer Experience (2)
  • Evaluation & Data Collection (2)
  • Marketing & Outreach (2)
  • Contractor Engagement & Workforce Development (4)

Program Design Phases

  • (-) Overview (3)
  • Strategy Development (12)
  • Planning (9)
  • (-) Implementation (6)
  • Evaluation (4)

States or Territories

  • Alabama (1)
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Organizations or Programs

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  • Illinois Home Performance with Energy Star (1)
  • Indianapolis Better Buildings Program (1)
  • Keystone Home Energy Loan Program (HELP) (1)
  • Local Energy Alliance Program (LEAP) (1)
  • Long Island Green Homes (1)
  • Maryland Home Performance with ENERGY STAR (1)
  • Michigan Saves (1)
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  • NeighborWorks H.E.A.T. Squad (1)
  • Neighborworks H.E.A.T Squad (1)
  • Puget Sound Energy (1)
  • Sacramento Municipal Utility District (SMUD) (1)
  • ShopSmart with JEA (1)
  • Small Town Energy Program (STEP) (1)
  • Tennessee Valley Authority (TVA) (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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