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Follow through with customers

Following up on leads that result from your marketing and outreach efforts quickly and consistently will help your program convert them from interested parties to satisfied customers. Many programs found a sizable drop-off in action if they or their contractors were not able to follow up within a...
Tips for Success

How to Design a Community Energy Alliance

Author(s)
Ben Taube and Jolyn Newton, Southeast Energy Efficiency Alliance,
Eric Mackres, American Council for an Energy-Efficient Economy
Publication Date
2010
Organizations or Programs
City of Decatur Kilowatt Crackdown,
Community Energy Challenge,
Go Green Nashville,
Local Energy Alliance Program (LEAP)
Webcast on how to design a community energy alliance.
Resource - Webcast

Keys to Successful Quality Assurance and Quality Control Programs (101)

Author(s)
U.S. Department of Energy
Publication Date
2016
Organizations or Programs
Energize Connecticut,
Michigan Saves

This summary from a Better Buildings Residential Network peer exchange call focused on quality assurance of energy efficiency services.

Resource - Topical Presentations

Current Practices in Efficiency Financing: An Overview for State and Local Governments

Author(s)
Lawrence Berkeley National Laboratory
Publication Date
2016
Organizations or Programs
Keystone Home Energy Loan Program (HELP),
Kansas How$mart,
New York State Energy Research and Development Authority (NYSERDA),
Michigan Saves,
Texas LoanSTAR,
Sacramento Municipal Utility District (SMUD),
Nebraska Dollar and Energy Savings Program

This report is a guide to all customer-facing financing products—products offered by a lender directly to a borrower—used to pay for energy efficiency. Intended for state and local governments that are deciding whether to start a new program, tune up and existing program, or create a Green Bank, it provides information on the full range of financing product options for target participants, the tradeoffs of various products, and potential advantages and disadvantages for different types of customers.

Resource - Publications

Accelerating the Commercial PACE Market: Statewide Programs and State Energy Office Participation in Property Assessed Clean Energy (PACE) Financing

Author(s)
National Association of State Energy Officials
Publication Date
2016
Organizations or Programs
Lean and Green Michigan,
New York State Energy Research and Development Authority (NYSERDA),
Michigan Saves,
Keeping PACE in Texas,
Energize New York

This report examines how State Energy Offices and state-level partners are supporting growth and uptake of Commercial Property Assessed Clean Energy (C-PACE) financing around the country. The report offers examples, insights, and strategies for State Energy Offices, green banks, state financing agencies, and other public and private entities to catalyze, accelerate, organize, and expand C-PACE markets.

Resource - Publications

A Policymaker’s Guide to Scaling Home Energy Upgrades

Author(s)
State and Local Energy Efficiency Action Network
Publication Date
2015
Organizations or Programs
EnergySmart,
New York State Energy Research and Development Authority (NYSERDA),
Enhabit,
Mass Save,
Tennessee Valley Authority (TVA),
Manitoba Hydro,
Keystone Home Energy Loan Program (HELP),
Michigan Saves,
Warehouse for Energy Efficiency Loans,
Austin Energy,
Efficiency Vermot,
Midwest Energy Efficiency Alliance,
Illinois Home Performance with Energy Star,
Build It Green,
Earth Advantage,
Elevate Energy,
Arizona Public Service (APS),
Pacific Gas and Electric Company,
NeighborWorks H.E.A.T. Squad

This Guide is designed to help state and local policymakers to take full advantage of new policy developments by providing them with a comprehensive set of tools to support launching or accelerating residential energy efficiency programs. The Guide focuses on four categories of policies that have proven particularly effective in providing a framework within which residential energy efficiency programs can thrive: incentives and financing, making the value of energy efficiency visible in the real estate market, data access and standardization, and supporting utility system procurement of energy efficiency.

Resource - Publications

Content Type

  • Resource (5)
  • Tips for Success (1)

Resource Type

Program Components

  • Market Position & Business Model (1)
  • Program Design & Customer Experience (3)
  • Evaluation & Data Collection (1)
  • Marketing & Outreach (2)
  • Financing (1)
  • Contractor Engagement & Workforce Development (1)

Program Design Phases

  • Overview (1)
  • Strategy Development (3)
  • Planning (3)
  • Implementation (5)
  • Evaluation (2)

States or Territories

  • Alabama (2)
  • Alaska (1)
  • Arizona (1)
  • Arkansas (1)
  • California (5)
  • Colorado (7)
  • (-) Connecticut (4)
  • Delaware (1)
  • Florida (6)
  • (-) Georgia (3)
  • Hawaii (2)
  • Illinois (4)
  • Kansas (2)
  • Kentucky (1)
  • Maine (2)
  • Manitoba (1)
  • Maryland (4)
  • Massachusetts (4)
  • Michigan (22)
  • Minnesota (1)
  • Mississippi (1)
  • Missouri (3)
  • Montana (1)
  • Nebraska (1)
  • New Hampshire (2)
  • New Jersey (1)
  • New York (8)
  • Ohio (3)
  • Oklahoma (1)
  • Oregon (6)
  • Pennsylvania (3)
  • Rhode Island (1)
  • South Dakota (1)
  • Texas (8)
  • Utah (2)
  • Vermont (2)
  • Virginia (3)
  • Washington (2)
  • Washington DC (1)
  • Wisconsin (3)

Organizations or Programs

  • Connecticut Neighbor to Neighbor Energy Challenge (16)
  • Energize Connecticut (8)
  • New York State Energy Research and Development Authority (NYSERDA) (6)
  • Elevate Energy (5)
  • (-) Michigan Saves (5)
  • Southeast Energy Efficiency Alliance (SEEA) (4)
  • Efficiency Vermont (3)
  • EnergySmart (3)
  • Enhabit (3)
  • Keystone Home Energy Loan Program (HELP) (3)
  • Austin Energy (2)
  • Connecticut Home Energy Solutions (HES) (2)
  • Eversource (2)
  • Local Energy Alliance Program (LEAP) (2)
  • Mass Save (2)
  • NeighborWorks H.E.A.T. Squad (2)
  • NOLA WISE (2)
  • United Illuminating (2)
  • Arizona Public Service (APS) (1)
  • Build It Green (1)
  • (-) Community Energy Challenge (1)
  • Connecticut Solar Lease (1)
  • DecaturWISE (1)
  • Denver Energy Challenge (1)
  • Earth Advantage (1)
  • Efficiency Maine (1)
  • Efficiency Nova Scotia (1)
  • (-) Efficiency Vermot (1)
  • Energize Delaware (1)
  • Energize New York (1)
  • Energize Phoenix (1)
  • Energy Outreach California (1)
  • Energy Outreach Colorado (1)
  • Energy Upgrade California (1)
  • EnergyWorks (1)
  • EnergyWorks KC (1)
  • Focus on Energy (1)
  • Greater Cincinnati Energy Alliance (GCEA) (1)
  • Illinois Home Performance with Energy Star (1)
  • Kansas How$mart (1)
  • Keeping PACE in Texas (1)
  • Lean and Green Michigan (1)
  • Manitoba Hydro (1)
  • Massachusetts Department Of Energy Resources (1)
  • Midwest Energy Efficiency Alliance (1)
  • Pacific Gas and Electric Company (1)
  • Sacramento Municipal Utility District (SMUD) (1)
  • Tennessee Valley Authority (TVA) (1)
  • Texas LoanSTAR (1)
  • Warehouse for Energy Efficiency Loans (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
Contact | Building Technologies Office

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