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Provide information to help customers pick the right contractor

Early on, many Better Buildings Neighborhood Program partners focused on providing customers with a range of contractors to choose from, while providing contractors with access to customers. Customer feedback received by some programs, however, indicated that customers were confused or overwhelmed...
Tips for Success

How to Design a Community Energy Alliance

Author(s)
Ben Taube and Jolyn Newton, Southeast Energy Efficiency Alliance,
Eric Mackres, American Council for an Energy-Efficient Economy
Publication Date
2010
Organizations or Programs
City of Decatur Kilowatt Crackdown,
Community Energy Challenge,
Go Green Nashville,
Local Energy Alliance Program (LEAP)
Webcast on how to design a community energy alliance.
Resource - Webcast

Listening to Your Workforce: Lessons from Pilot Programs and Other Approaches For Workforce Feedback

Author(s)
U.S. Department of Energy
Publication Date
2011
Organizations or Programs
Austin Energy,
Long Island Green Homes

This peer exchange call summary focused on creating a dialogue between contractors, trainers and jobseekers about program design/implementation and results of workforce feedback.

Resource - Topical Presentations

Quality Control, Standardization of Upgrades, and Workforce Expectations

Author(s)
U.S. Department of Energy
Publication Date
2014
Organizations or Programs
New York State Energy Research and Development Authority (NYSERDA),
Community Energy Challenge,
Community Power Works

This summary from a Better Buildings Residential Network peer exchange call focused on quality assurance and control, standardization of upgrades and workforce expectations.

Resource - Topical Presentations

Better Buildings Residential Network Social Media Toolkit

Author(s)
U.S. Department of Energy
Publication Date
2015
Organizations or Programs
Greater Cincinnati Energy Alliance (GCEA),
New York State Energy Research and Development Authority (NYSERDA),
Austin Energy,
Efficiency Nova Scotia,
Enhabit,
EnergyFit Nevada

The Better Buildings Residential Network Social Media toolkit can be used to help residential energy efficiency programs learn to engage potential customers through social media. Social media can build brand awareness concerning home energy upgrades and the entities working on them, which can lead to more energy upgrade projects taking place in the long run. This toolkit will help program managers and their staff with decisions like what social media works best for various program needs. When aligned with other marketing and outreach efforts, social media can be a useful tool in attracting home energy upgrade customers. Note that social media changes constantly, so users of this toolkit need to regularly reassess their methods and review results to ensure goals are being met.

Resource - Tools & Calculators

Catalyzing Efficiency: Unlocking Energy Information and Value in Apartment Buildings

Author(s)
Institute for Market Transformation
Publication Date
2016
Organizations or Programs
Elevate Energy,
Austin Energy,
New York State Energy Research and Development Authority (NYSERDA),
Mass Save,
City of New York’s Retrofit Accelerator,
Seattle RENEW Multi-Family Housing Program

This report explores how governments and energy efficiency implementers could help stakeholders better analyze and act upon building performance data to unlock savings.

Resource - Publications

Reaching More Residents: Opportunities for Increasing Participation in Multifamily Energy Efficiency Programs

Author(s)
American Council for an Energy-Efficient Economy
Publication Date
2016
Organizations or Programs
Focus on Energy,
National Grid Rhode Island,
DC Sustainable Energy Utility Low-Income Multifamily Initiative,
Bay Area Regional Energy Network Multifamily Building Enhancements,
Con Edison Multifamily Energy Efficiency Program,
Con Edison Multifamily Low Income Program,
Puget Sound Energy,
Xcel Energy,
Elevate Energy,
Energy Trust of Oregon,
Public Service Electric and Gas Multifamily Program,
Pacific Gas & Electric Company,
Arizona Public Service (APS) Company,
Austin Energy,
Efficiency Vermont,
CenterPoint Energy,
New York State Energy Research and Development Authority (NYSERDA)

The multifamily sector can be hard to reach when it comes to energy efficiency programs. Besides being diverse and complex, the sector presents a unique set of challenges to efficiency investments. The result is that multifamily customers are often underserved by energy efficiency programs. Drawing on data requests and interviews with program administrators, this report summarizes the challenges to program participation and identifies best practices that programs can use to reach and retain large numbers of multifamily participants.

Resource - Publications

A Policymaker’s Guide to Scaling Home Energy Upgrades

Author(s)
State and Local Energy Efficiency Action Network
Publication Date
2015
Organizations or Programs
EnergySmart,
New York State Energy Research and Development Authority (NYSERDA),
Enhabit,
Mass Save,
Tennessee Valley Authority (TVA),
Manitoba Hydro,
Keystone Home Energy Loan Program (HELP),
Michigan Saves,
Warehouse for Energy Efficiency Loans,
Austin Energy,
Efficiency Vermot,
Midwest Energy Efficiency Alliance,
Illinois Home Performance with Energy Star,
Build It Green,
Earth Advantage,
Elevate Energy,
Arizona Public Service (APS),
Pacific Gas and Electric Company,
NeighborWorks H.E.A.T. Squad

This Guide is designed to help state and local policymakers to take full advantage of new policy developments by providing them with a comprehensive set of tools to support launching or accelerating residential energy efficiency programs. The Guide focuses on four categories of policies that have proven particularly effective in providing a framework within which residential energy efficiency programs can thrive: incentives and financing, making the value of energy efficiency visible in the real estate market, data access and standardization, and supporting utility system procurement of energy efficiency.

Resource - Publications

Powering the New Energy Future From the Ground Up

Author(s)
Climate Solutions
Publication Date
2012
Organizations or Programs
Hailey's Community Climate Challenge,
EnergySmart,
Eugene Water and Electric Board,
Community Energy Challenge,
Hailey's Community Climate Challenge,
Jackson Hole Energy Sustainability Project,
Knoxville,
TN,
Oberlin Project,
Energize New York,
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton,
Burlington Sustainability Action Team,
Gainesville Regional Utilities,
Hillsboro Solar Advantage,
Issaquah,
WA,
MPower Madison Program,
Solarize Pendleton,
Clear the Air Challenge,
Santa Fe,
NM,
West Union,
IA,
Sustainable Williamson,
CharlestonWISE,
City of Aiken,
SC,
City Green Initiative,
Kilowatt Cruncher Challenge,
Smarter Sustainable Dubuque,
Small Cities Climate Action Partnership,
City of Grand Rapids,
MI,
Town of GreenÞeld,
MA,
City of Keene,
NH,
Home Energy Affordability Loan (HEAL),
Clean Local Energy Accessible Now,
RichmondBuild Pre-apprenticeship Construction Skills and Green Jobs Training Academy

This report from Climate Solutions analyzes small- to medium-sized American cities that are using successful methods to further clean energy economic development. Better Buildings Neighborhood Program partners that are featured in the report include Bainbridge Island and Bremerton, Washington; Boulder, Colorado; Bedford, New York; Madison, Wisconsin; and Grand Rapids, Michigan. The report includes details on the how the featured cities funded their projects, found successful models to reach their goals, and to see which new projects are off to a promising start.

Resource - Publications

Content Type

  • Resource (8)
  • Tips for Success (1)

Resource Type

Program Components

  • Market Position & Business Model (1)
  • Program Design & Customer Experience (5)
  • Evaluation & Data Collection (1)
  • Marketing & Outreach (4)
  • Contractor Engagement & Workforce Development (3)

Program Design Phases

  • Strategy Development (5)
  • Planning (8)
  • Implementation (7)
  • Evaluation (2)

States or Territories

  • Alabama (1)
  • Alaska (1)
  • Arizona (5)
  • Arkansas (1)
  • California (7)
  • Colorado (1)
  • Connecticut (1)
  • Delaware (1)
  • Florida (4)
  • (-) Georgia (3)
  • Hawaii (1)
  • Illinois (4)
  • Kansas (2)
  • Kentucky (1)
  • Maine (6)
  • Manitoba (1)
  • Maryland (2)
  • Massachusetts (3)
  • Michigan (5)
  • Minnesota (2)
  • Missouri (3)
  • Montana (1)
  • Nevada (1)
  • New Hampshire (2)
  • New Jersey (3)
  • (-) New York (8)
  • North Carolina (2)
  • Ohio (2)
  • Oklahoma (1)
  • Oregon (10)
  • Pennsylvania (4)
  • Rhode Island (2)
  • South Dakota (1)
  • Texas (29)
  • Utah (1)
  • Vermont (5)
  • Virginia (2)
  • Washington (5)
  • Washington DC (3)
  • Wisconsin (5)

Organizations or Programs

  • New York State Energy Research and Development Authority (NYSERDA) (28)
  • Elevate Energy (7)
  • (-) Austin Energy (6)
  • Enhabit (6)
  • Michigan Saves (6)
  • Energize New York (5)
  • Efficiency Vermont (4)
  • Southeast Energy Efficiency Alliance (SEEA) (4)
  • (-) Community Energy Challenge (3)
  • Efficiency Nova Scotia (3)
  • EnergySmart (3)
  • Long Island Green Homes (3)
  • New York State Energy Research and Development Authority (NYSERDA) (3)
  • NOLA WISE (3)
  • Arizona Public Service (APS) (2)
  • City of Chicago (2)
  • Community Power Works (2)
  • ConEdison’s Brooklyn Queens Demand Management Program (2)
  • Energize Delaware (2)
  • Energy Impact Illinois (2)
  • Energy Outreach Colorado (2)
  • Energy Trust of Oregon (2)
  • Florida's Multifamily Energy Retrofit Program (2)
  • Keystone Home Energy Loan Program (HELP) (2)
  • Local Energy Alliance Program (LEAP) (2)
  • Massachusetts Low-Income Multifamily Energy Retrofit Program (2)
  • Mass Save (2)
  • NeighborWorks H.E.A.T. Squad (2)
  • NeighborWorks of Western Vermont (2)
  • New York State Energy Research Development Authority (NYSERDA) (2)
  • RePower Bainbridge (2)
  • RePower Kitsap (2)
  • Set the PACE St. Louis (2)
  • Tennessee Valley Authority (TVA) (2)
  • Watt Watchers (2)
  • Build It Green (1)
  • CharlestonWISE (1)
  • Denver Energy Challenge (1)
  • Efficiency Maine (1)
  • Energize Bedford (1)
  • Energize Phoenix (1)
  • Energy Upgrade California (1)
  • EnergyWorks (1)
  • Fayette County Better Buildings Initiative (1)
  • Focus on Energy (1)
  • Greater Cincinnati Energy Alliance (GCEA) (1)
  • Home Energy Affordability Loan (HEAL) (1)
  • Kansas How$mart (1)
  • RePower Bremerton (1)
  • Texas LoanSTAR (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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