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Develop routine reports or dashboards to help monitor the collected data

Many Better Buildings Neighborhood Program partners found that program dashboards—regularly updated, easily accessed, summary reports of key metrics—helped them identify problems and monitor program progress toward their goals. Depending on the program’s goals and needs, dashboards included metrics...
Tips for Success

Strategies to Overcome Split Incentive Tenant / Landlord Issues

Author(s)
U.S. Department of Energy
Publication Date
2014
Organizations or Programs
Cambridge Energy Alliance

This summary from a Better Buildings Residential Network peer exchange call focused on challenges and strategies related to split incentives for tenants and landlords.

Resource - Topical Presentations

Enhancing State Energy Efficiency Efforts Through Information and Outreach to Consumers

Author(s)
National Governors Association
Publication Date
2012
Organizations or Programs
TakeCharge! Challenge,
Enhabit,
New York State Energy Research and Development Authority (NYSERDA)

Many states have adopted policies intended to overcome the barriers that limit the more efficient use of electricity. Yet because such efforts have not addressed the lack of consumer information and motivation to improve efficiency, many opportunities for energy efficiency remain untapped. To help address that problem, states, utilities, and other energy efficiency service providers have begun to develop new approaches to informing and motivating customers based on behavioral economics and psychology research. This report describes three broad strategies that states can use to engage consumers' participation in energy efficiency programs: provide direct consumer information and feedback on energy use, influence social norms; and match messages and messengers to target audiences. Recommendations for actions that governors can take within the context of each of those three strategies are provided.

Resource - Publications

Program Design Guide: Energy Efficiency Programs in Multifamily Affordable Housing

Author(s)
Energy Efficiency For All
Publication Date
2015
Organizations or Programs
New York State Energy Research and Development Authority (NYSERDA),
Elevate Energy

This guide identifies 12 best practices for policymakers, regulators, and program administrators to help building owners invest to increase the energy efficiency of multifamily affordable housing.

Resource - Publications

Catalyzing Efficiency: Unlocking Energy Information and Value in Apartment Buildings

Author(s)
Institute for Market Transformation
Publication Date
2016
Organizations or Programs
Elevate Energy,
Austin Energy,
New York State Energy Research and Development Authority (NYSERDA),
Mass Save,
City of New York’s Retrofit Accelerator,
Seattle RENEW Multi-Family Housing Program

This report explores how governments and energy efficiency implementers could help stakeholders better analyze and act upon building performance data to unlock savings.

Resource - Publications

Current Practices in Efficiency Financing: An Overview for State and Local Governments

Author(s)
Lawrence Berkeley National Laboratory
Publication Date
2016
Organizations or Programs
Keystone Home Energy Loan Program (HELP),
Kansas How$mart,
New York State Energy Research and Development Authority (NYSERDA),
Michigan Saves,
Texas LoanSTAR,
Sacramento Municipal Utility District (SMUD),
Nebraska Dollar and Energy Savings Program

This report is a guide to all customer-facing financing products—products offered by a lender directly to a borrower—used to pay for energy efficiency. Intended for state and local governments that are deciding whether to start a new program, tune up and existing program, or create a Green Bank, it provides information on the full range of financing product options for target participants, the tradeoffs of various products, and potential advantages and disadvantages for different types of customers.

Resource - Publications

Green with Envy: Neighbor Comparisons and Social Norms in Five Home Energy Report Programs

Author(s)
Kira Ashby and Hilary Forster, Consortium for Energy Efficiency,
Bruce Ceniceros, Sacramento Municipal Utility District,
Bobbi Wilhelm, Puget Sound Energy,
Kim Friebel, Commonwealth Edison,
Rachel Henschel, National Grid,
Shahana Samiullah, Southern California Edison
Publication Date
2012
Organizations or Programs
National Grid,
Southern California Edison,
Puget Sound Energy,
Sacramento Municipal Utility District (SMUD),
Commonwealth Edison Company (ComED)

This paper explores ways in which program administrators are using social norms to spur behavior change and, as a result, curb energy use. In recent years, home energy reports (HER) programs have applied the concept of social norms to the energy efficiency context. These feedback programs inform customers of how their energy consumption compares to their neighbors' and provide other information about their usage, with the goal of enticing customers to change their energy use behavior to improve their relative neighborhood ranking.

Resource - Publications

Reaching More Residents: Opportunities for Increasing Participation in Multifamily Energy Efficiency Programs

Author(s)
American Council for an Energy-Efficient Economy
Publication Date
2016
Organizations or Programs
Focus on Energy,
National Grid Rhode Island,
DC Sustainable Energy Utility Low-Income Multifamily Initiative,
Bay Area Regional Energy Network Multifamily Building Enhancements,
Con Edison Multifamily Energy Efficiency Program,
Con Edison Multifamily Low Income Program,
Puget Sound Energy,
Xcel Energy,
Elevate Energy,
Energy Trust of Oregon,
Public Service Electric and Gas Multifamily Program,
Pacific Gas & Electric Company,
Arizona Public Service (APS) Company,
Austin Energy,
Efficiency Vermont,
CenterPoint Energy,
New York State Energy Research and Development Authority (NYSERDA)

The multifamily sector can be hard to reach when it comes to energy efficiency programs. Besides being diverse and complex, the sector presents a unique set of challenges to efficiency investments. The result is that multifamily customers are often underserved by energy efficiency programs. Drawing on data requests and interviews with program administrators, this report summarizes the challenges to program participation and identifies best practices that programs can use to reach and retain large numbers of multifamily participants.

Resource - Publications

A Policymaker’s Guide to Scaling Home Energy Upgrades

Author(s)
State and Local Energy Efficiency Action Network
Publication Date
2015
Organizations or Programs
EnergySmart,
New York State Energy Research and Development Authority (NYSERDA),
Enhabit,
Mass Save,
Tennessee Valley Authority (TVA),
Manitoba Hydro,
Keystone Home Energy Loan Program (HELP),
Michigan Saves,
Warehouse for Energy Efficiency Loans,
Austin Energy,
Efficiency Vermot,
Midwest Energy Efficiency Alliance,
Illinois Home Performance with Energy Star,
Build It Green,
Earth Advantage,
Elevate Energy,
Arizona Public Service (APS),
Pacific Gas and Electric Company,
NeighborWorks H.E.A.T. Squad

This Guide is designed to help state and local policymakers to take full advantage of new policy developments by providing them with a comprehensive set of tools to support launching or accelerating residential energy efficiency programs. The Guide focuses on four categories of policies that have proven particularly effective in providing a framework within which residential energy efficiency programs can thrive: incentives and financing, making the value of energy efficiency visible in the real estate market, data access and standardization, and supporting utility system procurement of energy efficiency.

Resource - Publications

Cambridge Energy Alliance's Residential and Small Business Communications and Marketing Strategy

Author(s)
Hattaway Communications
Publication Date
2007
Organizations or Programs
Cambridge Energy Alliance
This marketing strategy includes the goals and objectives the Cambridge (Massachusetts) Energy Alliance set out to meet.
Resource - Publications

Summary of the Massachusetts Behavioral Program Impact Evaluations

Author(s)
Navigant Consulting, Inc.,
ILLUME Advising, LLC
Publication Date
2016
Organizations or Programs
National Grid,
Eversource

This report summarizes the impact analyses of National Grid's and Eversource Energy's Home Energy Report (HER) programs. The evaluation team conducted three distinct impact analyses related to these HER programs: Cohort-Specific Impact Analysis; Mapping Analysis; and Dual Treatment Analysis.

Resource - Program Presentations & Reports

Content Type

  • Resource (10)
  • Tips for Success (1)

Resource Type

Program Components

  • Market Position & Business Model (1)
  • Program Design & Customer Experience (7)
  • Evaluation & Data Collection (4)
  • Marketing & Outreach (4)
  • Financing (1)

Program Design Phases

  • Strategy Development (5)
  • Planning (8)
  • Implementation (9)
  • Evaluation (3)

States or Territories

  • Alabama (2)
  • Alaska (1)
  • Alberta (1)
  • Arizona (7)
  • Arkansas (3)
  • British Columbia (2)
  • California (13)
  • Colorado (8)
  • Connecticut (19)
  • Delaware (1)
  • Florida (3)
  • Georgia (4)
  • Hawaii (2)
  • Illinois (10)
  • Kansas (4)
  • Kentucky (1)
  • Maine (2)
  • Manitoba (1)
  • Maryland (6)
  • (-) Massachusetts (11)
  • Michigan (6)
  • Minnesota (6)
  • Mississippi (1)
  • Missouri (3)
  • Montana (1)
  • Nebraska (1)
  • Nevada (1)
  • New Hampshire (2)
  • New Jersey (4)
  • New York (28)
  • Nova Scotia (1)
  • Ohio (7)
  • Oklahoma (1)
  • Ontario (1)
  • Oregon (7)
  • Pennsylvania (5)
  • Rhode Island (6)
  • South Dakota (1)
  • Texas (6)
  • Utah (2)
  • Vermont (4)
  • Virginia (4)
  • Washington (4)
  • Washington DC (5)
  • Wisconsin (3)

Organizations or Programs

  • Mass Save (8)
  • Elevate Energy (7)
  • (-) New York State Energy Research and Development Authority (NYSERDA) (6)
  • Efficiency Vermont (4)
  • Michigan Saves (4)
  • Austin Energy (3)
  • Enhabit (3)
  • Focus on Energy (3)
  • Sacramento Municipal Utility District (SMUD) (3)
  • Arizona Public Service (APS) (2)
  • (-) Cambridge Energy Alliance (2)
  • City of Chicago (2)
  • Commonwealth Edison Company (ComED) (2)
  • ConEdison’s Brooklyn Queens Demand Management Program (2)
  • Energy Outreach Colorado (2)
  • EnergySmart (2)
  • Energy Trust of Oregon (2)
  • Florida's Multifamily Energy Retrofit Program (2)
  • Keystone Home Energy Loan Program (HELP) (2)
  • Massachusetts Department Of Energy Resources (2)
  • Massachusetts Low-Income Multifamily Energy Retrofit Program (2)
  • (-) National Grid (2)
  • Puget Sound Energy (2)
  • Seattle City Light (2)
  • Set the PACE St. Louis (2)
  • Southern California Edison (2)
  • Baltimore Energy Challenge (1)
  • Bend Energy Challenge (1)
  • Build It Green (1)
  • CenterPoint Energy (1)
  • CoMo Energy Challenge (1)
  • (-) Connecticut Neighbor to Neighbor Energy Challenge (1)
  • Earth Advantage (1)
  • Efficiency Maine (1)
  • Efficiency Nova Scotia (1)
  • Efficiency Vermot (1)
  • Empower Chattanooga (1)
  • Energize Delaware (1)
  • Energy Impact Illinois (1)
  • Eversource Energy (1)
  • Illinois Home Performance with Energy Star (1)
  • Kansas How$mart (1)
  • Manitoba Hydro (1)
  • Maryland Home Performance with ENERGY STAR (1)
  • Midwest Energy Efficiency Alliance (1)
  • NeighborWorks H.E.A.T. Squad (1)
  • Tennessee Valley Authority (TVA) (1)
  • Texas LoanSTAR (1)
  • Warehouse for Energy Efficiency Loans (1)
  • Xcel Energy (1)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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