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Provide information to help customers pick the right contractor

Early on, many Better Buildings Neighborhood Program partners focused on providing customers with a range of contractors to choose from, while providing contractors with access to customers. Customer feedback received by some programs, however, indicated that customers were confused or overwhelmed...
Tips for Success

Establish collaborative partnerships with contractors and communicate with them early and often

Contractors are more likely to serve as program champions when the program engages with them throughout program design, delivery, and improvement. Your contractors are the primary contact points with your customers, and the quality of their interactions and services strongly influences how customers...
Tips for Success

Recognize customers who make improvements

Some programs provide customers with a “certificate of completion” to recognize and reward homeowners’ accomplishment in completing an upgrade. Visible awards or affirmation, such as yard signs, window stickers, or favorable comparisons to neighbors can motivate homeowners to undertake upgrades...
Tips for Success

Working With Multifamily Condos

Author(s)
U.S. Department of Energy
Publication Date
2012
Organizations or Programs
Energy Impact Illinois

This peer exchange call summary focused on strategies, challenges and opportunities in working with condominium owners and associations.

Resource - Topical Presentations

Targeted Marketing and Program Design for Low- and Moderate-Income Households

Author(s)
U.S. Department of Energy
Publication Date
2011
Organizations or Programs
Indianapolis Better Buildings Program,
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton

This peer exchange call summary focused on what energy efficiency programs are doing to target low- and moderate-income households.

Resource - Topical Presentations

Using Partnerships to Drive Demand and Provide Services in Communities

Author(s)
U.S. Department of Energy
Publication Date
2012
Organizations or Programs
EmPower New York,
New York State Energy Research and Development Authority (NYSERDA),
Long Island Green Homes,
Energy Impact Illinois,
CNT Energy

This peer exchange call summary focused on leveraging effective partnerships for multi-family and low-income outreach and service delivery.

Resource - Topical Presentations

Working with the Real Estate Sector

Author(s)
U.S. Department of Energy
Publication Date
2012
Organizations or Programs
Energy Impact Illinois,
Local Energy Alliance Program (LEAP)

This peer exchange call summary focused on the strategies, challenges and key interaction points with the real estate sector.

Resource - Topical Presentations

Energy Impact Illinois Reporting Packet for Whole Home Projects

Author(s)
Energy Impact Illinois
Publication Date
2014
Organizations or Programs
Energy Impact Illinois
This packet contains all the contractor reporting and verification forms required by Energy Impact Illinois.
Resource - Templates & Forms

Peer Diffusion: A Promising Way for Service Providers to Unlock Investments in Home Energy Upgrades

Author(s)
Rocky Mountain Institute,
Building Performance Institute
Publication Date
2016
Organizations or Programs
Energy Impact Illinois,
Renovate America’s HERO program

This report, informed by leading research and real-world examples, highlights practical online and in-person tactics that contractors can use to promote social interaction and social comparison among homeowners to make energy upgrades a "must-have" in U.S. homes.

Resource - Publications

Energy Island: A Guide to Creating Your Island Energy Challenge

Author(s)
RePower Bainbridge,
Conservation Services Group,
U.S. Department of Energy
Publication Date
2014
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton
This guide is designed to serve as a "how-to" reference for island communities (or small, similarly sized, more isolated communities) that want to develop and implement a residential energy-efficiency and conservation program. The purpose of this guide is to help communities chart a course for successful program development based on the lessons learned during implementation and operation of RePower Bainbridge, an energy-efficiency program on Bainbridge Island, Washington.
Resource - Publications

Strategies for Improving Efficiency in Delivering Efficiency

Author(s)
Cynthia Adams, Local Energy Alliance Program,
Larry Earegood, Consumers Energy (MI),
John Schott, NYSERDA,
Gavin Hastings, Arizona Public Service,
Emily Salzberg, Washington State University Energy,
Adam Buick, Community Power Works (WA),
Bob Knight, BKi
Publication Date
2014
Organizations or Programs
Arizona Public Service (APS),
Community Power Works,
Energy Upgrade California,
Local Energy Alliance Program (LEAP),
Michigan Home Performance with ENERGY STAR,
New York State Energy Research and Development Authority (NYSERDA),
RePower Kitsap

Quick summaries of strategies various programs have used to improve the efficiency of delivering efficiency.

Resource - Program Presentations & Reports

RePower Program -- People Will Talk: Making Energy Efficiency a Neighborhood Issue

Author(s)
Helen Biersack, RePower
Publication Date
2012
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton
This presentation describes Washington's RePower program and lessons learned on community engagement as a driver of demand.
Resource - Program Presentations & Reports

City of Greensboro Better Buildings Project: Market Assessment

Author(s)
Environmental Finance Center at The University of North Carolina at Chapel Hill
Publication Date
2011
Organizations or Programs
BetterBuildings for Greensboro
This market assessment for the City of Greensboro, North Carolina identifies the customers and potential demand for an energy efficiency upgrade financing program.
Resource - Program Presentations & Reports

2012 RePower Incentive Guide

Author(s)
RePower Program
Publication Date
2012
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton

RePower helped consumers access aggregated information about financing and rebates by compiling a customer-friendly guide to all utility and non-utility incentives in its service area.

Resource - Program Materials

Energy Impact Illinois Lender Matrix

Author(s)
Energy Impact Illinois
Publication Date
2013
Organizations or Programs
Energy Impact Illinois
Matrix of participating lenders and associated loan information.
Resource - Program Materials

City of Greensboro Request for Proposal: Business Process Management Information Technology Tool

Author(s)
BetterBuildings for Greensboro
Publication Date
2012
Organizations or Programs
BetterBuildings for Greensboro
Example Request for Proposal (RFP) to provide The City of Greensboro with an estimate for the work required to create a Business Process Management Information Technology Tool (BPM IT Tool) for a municipal energy efficiency project.
Resource - Program Materials

Program Design Flowchart for Greensboro, North Carolina

Author(s)
BetterBuildings for Greensboro
Publication Date
2014
Organizations or Programs
BetterBuildings for Greensboro

Example of a program design flowchart showing key steps and relationships for the energy efficiency program in Greensboro, North Carolina.

Resource - Program Materials

Energy Advisors Build Trust

Author(s)
U.S. Department of Energy
Publication Date
2014
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton

In this video interview segment, Yvonne Kraus of Conservation Services Group describes how energy advisors were an important strategy for building trust with customers in the community.

Resource - Case Studies

Partnerships Can Benefit Energy Efficiency Programs and Utilities

Author(s)
U.S. Department of Energy
Publication Date
2012
Organizations or Programs
RePower Kitsap,
RePower Bainbridge,
RePower Bremerton

In this video interview segment, Yvonne Kraus of Conservation Services Group describes how program and utility partnerships can co-benefit each other.

Resource - Case Studies

Content Type

  • Resource (16)
  • Tips for Success (3)

Resource Type

Program Components

  • Market Position & Business Model (5)
  • (-) Program Design & Customer Experience (19)
  • Evaluation & Data Collection (5)
  • Marketing & Outreach (22)
  • Financing (15)
  • Contractor Engagement & Workforce Development (10)

Program Design Phases

  • Overview (1)
  • Strategy Development (14)
  • Planning (12)
  • Implementation (16)
  • Evaluation (6)

States or Territories

  • Arizona (1)
  • California (1)
  • Illinois (8)
  • Indiana (1)
  • Maine (1)
  • Maryland (1)
  • New Hampshire (1)
  • New York (3)
  • North Carolina (3)
  • Oregon (2)
  • Texas (1)
  • Vermont (1)
  • Virginia (1)
  • Washington (8)

Organizations or Programs

  • Enhabit (17)
  • Austin Energy (15)
  • New York State Energy Research and Development Authority (NYSERDA) (15)
  • Elevate Energy (12)
  • Efficiency Maine (11)
  • Efficiency Vermont (11)
  • EnergySmart Colorado (9)
  • Energy Upgrade California (9)
  • Local Energy Alliance Program (LEAP) (9)
  • RePower Bainbridge (9)
  • Community Power Works (8)
  • (-) Energy Impact Illinois (8)
  • (-) RePower Kitsap (8)
  • EnergySmart (7)
  • Michigan Saves (7)
  • NeighborWorks H.E.A.T. Squad (7)
  • RePower Bremerton (7)
  • Connecticut Neighbor to Neighbor Energy Challenge (6)
  • Energy Outreach Colorado (6)
  • Energy Trust of Oregon (6)
  • Focus on Energy (5)
  • Greater Cincinnati Energy Alliance (GCEA) (5)
  • Energize Phoenix (4)
  • Arizona Public Service (APS) (3)
  • (-) BetterBuildings for Greensboro (3)
  • EmPOWER Maryland (3)
  • EnergyWorks (3)
  • NeighborWorks of Western Vermont (3)
  • PSE&G Whole House Energy Efficiency Program (3)
  • Be SMART (2)
  • Build It Green (2)
  • City of Fort Collins Utilities (2)
  • Commonwealth Edison Company (ComED) (2)
  • Denver Energy Challenge (2)
  • Energize Connecticut (2)
  • Energize New York (2)
  • Healthy Homes Incentive Program (2)
  • Keystone Home Energy Loan Program (HELP) (2)
  • Long Island Green Homes (2)
  • Maryland Home Performance with ENERGY STAR (2)
  • Mass Save (2)
  • Milwaukee Energy Efficiency (Me2) (2)
  • New Jersey Home Performance with ENERGY STAR (2)
  • Public Service of New Hampshire (2)
  • Puget Sound Energy (2)
  • Sacramento Municipal Utility District (SMUD) (2)
  • Seattle City Light (2)
  • Southeast Energy Efficiency Alliance (SEEA) (2)
  • Southern California Edison (2)
  • Southwestern Electric Power Company (SWEPCO) (2)
Residential Program Guide is a resource of the U.S. Department of Energy's Building Technologies Office.
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